iPad Pro 11 Dropped - AppleCare+ Replace/Repair in Store?

newellj

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Original poster
Oct 15, 2014
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iPad Pro 11 dropped - damaged screen and housing. AppleCare+ applies. Will Apple replace it in the store on the spot, or ship it somewhere for a repair or replacement and ship the repaired or replacement iPad back? The question is really timing - should I expect a week or two delay, or expect to walk out of the store with a replacement?
 

yogamonkey

macrumors 6502
Jan 5, 2006
276
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London
I had similar situation, waited 4 days for Apple to receive a replacement. Seemed ridiculous when they had them in stock downstairs but they still had to get a different one in.
 

mofunk

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Aug 26, 2009
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Before I went in, I turned off ApplePay on the iPad.. Backed up to my MBP. They will let you go through the process of erasing your broken iPad after you sync to the replacement. When I returned home I removed the broken iPad from my iCloud. Checked the MacBooks and iOS devices linked to it.

They will give you, what I call the brown box special.
 

newellj

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Original poster
Oct 15, 2014
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East of Eden
I had similar situation, waited 4 days for Apple to receive a replacement. Seemed ridiculous when they had them in stock downstairs but they still had to get a different one in.
Was this recently? Surprising. I would think that with a model this new they would have only new stock to replace damaged ones with.

Before I went in, I turned off ApplePay on the iPad.. Backed up to my MBP. They will let you go through the process of erasing your broken iPad after you sync to the replacement. When I returned home I removed the broken iPad from my iCloud. Checked the MacBooks and iOS devices linked to it.

They will give you, what I call the brown box special.
Same thought - I'm surprised there are any warranty units for these in the system at this point. Aren't those usually refurbished units, which are usually not available this soon after a product launch?
 

KPOM

macrumors P6
Oct 23, 2010
15,302
3,672
Was this recently? Surprising. I would think that with a model this new they would have only new stock to replace damaged ones with.



Same thought - I'm surprised there are any warranty units for these in the system at this point. Aren't those usually refurbished units, which are usually not available this soon after a product launch?
Apple has replacement units specifically intended for this purpose. They ship to the stores without regular packaging.
 

mofunk

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Aug 26, 2009
2,415
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Americas
Same thought - I'm surprised there are any warranty units for these in the system at this point. Aren't those usually refurbished units, which are usually not available this soon after a product launch?
I had my IPP replaced and I was worried because it was working smoothly except for the dead pixels. The battery was great too. So with the replacement I inspected it before leaving the store for any dents or wear. Then I played around with it for awhile in store because I didn't want to feel like I had downgraded especially after spending $$. When I got home I tried to check and see how many cycles were left on the iPad. If there were too many, I would have taken it back.
 

newellj

macrumors 604
Original poster
Oct 15, 2014
7,748
2,629
East of Eden
I had my IPP replaced and I was worried because it was working smoothly except for the dead pixels. The battery was great too. So with the replacement I inspected it before leaving the store for any dents or wear. Then I played around with it for awhile in store because I didn't want to feel like I had downgraded especially after spending $$. When I got home I tried to check and see how many cycles were left on the iPad. If there were too many, I would have taken it back.
So - how many cycles did it show? I thought they used either new or refurb units, and refurbs usually get new (cycles = 1) batteries.
 
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TheRealAlex

macrumors 68020
Sep 2, 2015
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iPad Pro 11 dropped - damaged screen and housing. AppleCare+ applies. Will Apple replace it in the store on the spot, or ship it somewhere for a repair or replacement and ship the repaired or replacement iPad back? The question is really timing - should I expect a week or two delay, or expect to walk out of the store with a replacement?
What was the height of the drop 2 feet ?
 

mofunk

macrumors 68020
Aug 26, 2009
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So - how many cycles did it show? I thought they used either new or refurb units, and refurbs usually get new (cycles = 1) batteries.
My battery is at 100% health - 8053 mAH. I can't remember what the cycle number was but now I'm at 16 cycles charges.
 

Hansl

macrumors member
Dec 1, 2018
40
4
My battery is at 100% health - 8053 mAH. I can't remember what the cycle number was but now I'm at 16 cycles charges.
So how are you satisfied with the replacement set? I believe it's as good as new, if not new at this point.
The batches of the new iPad certainly isn't perfect. Mine was scratches right out of the box at the Pencil Dock grey patch as well as some minor scratch on the Antenna lines.
 

mofunk

macrumors 68020
Aug 26, 2009
2,415
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So how are you satisfied with the replacement set? I believe it's as good as new, if not new at this point.
The batches of the new iPad certainly isn't perfect. Mine was scratches right out of the box at the Pencil Dock grey patch as well as some minor scratch on the Antenna lines.

I purchased a new iPad that I babied. It was fast and the battery lasted a long time between charges. Only thing was that I was surprised to see dead pixels. I would have been very upset if I got something that was like that especially shelling out $$. Visually the replacement looks brand new. The only problem I've noticed is with Adobe Illustrator getting hung up. It could be the app? Overall I'm happy
 

Hansl

macrumors member
Dec 1, 2018
40
4
I purchased a new iPad that I babied. It was fast and the battery lasted a long time between charges. Only thing was that I was surprised to see dead pixels. I would have been very upset if I got something that was like that especially shelling out $$. Visually the replacement looks brand new. The only problem I've noticed is with Adobe Illustrator getting hung up. It could be the app? Overall I'm happy
Are you sure its a dead pixel? I'm asking because I have experience a few sets with merely dust underneath the display. They are mostly in grey and literally just a dot. I believe many others have this issue on their sets too. It however does not affect the display. As i mentioned previously, seems like there are many imperfections seen in the new iPad.
 
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