iPad Pro iPad Pro 12.9 2nd Generation is the worst Apple product I've ever owned

red41

macrumors regular
Original poster
Aug 11, 2006
164
77
I want to preface this by saying I've been an Apple guy since 2004 when I bought my first ipod followed by a Mac Mini the next year. Over the years I've had just about every Apple product they've released (iphone, ipad, mac mini, mac book, apple watch, apple tv, time capsule, airport extreme, airport express and airpods) and they've all been reliably great. Until I bought what is probably my 5th iPad.

I've had a mix of hardware and software issues over the past 2 years. I keep waiting for software updates to address the issues.

Hardware:
  1. Light bleed has been an issue for the past year. It's spreading like a virus up and down the left side of my iPad.
  2. Rotation constantly gets stuck and I end up rebooting to try to clear the issue.
Software:
  1. My airpods take several tries to connect to the iPad.
  2. The screen stutters when scrolling or when I unlock the ipad
  3. The screen goes unresponsive at random times.
  4. Key strokes don't register when I type making it hard to compose anything longer than a few sentences.
  5. Apps fail to launch from the task bar, they just don't respond when I press on them.
  6. Webpages recently have started loading blank pages.
  7. Imessage seems to have issues with formatting and I often have to tilt the ipad sideways to get it to correct itself.
  8. Instead of automatically connecting to wifi it tries to connect to my iphone as a hotspot, I then have to go into the settings and connect it to the wifi I have always used.

When I dropped over a grand on this I thought I was buying a "pro" device but I've had more issues with this device than I've had with just about all my other Apple products combined. When I contacted Apple about the light bleed and other issue they offered to send me a refub replacement for the low price of $700.

I don't expect anyone to solve these issues, I just needed to rant.
 

muzzy996

macrumors 6502a
Feb 16, 2018
527
451
Understand the frustration. I have experienced many of those with my gen 2 12.9 as well, much of which were related to the screen responsiveness issue. I had mine replaced under AppleCare+ recently and am happy with it again. It definitely sucks that these issues exist at all and I feel for those who have no recourse.
 
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Superrenz

macrumors regular
Dec 2, 2018
131
43
Wiesbaden, Germany
I want to preface this by saying I've been an Apple guy since 2004 when I bought my first ipod followed by a Mac Mini the next year. Over the years I've had just about every Apple product they've released (iphone, ipad, mac mini, mac book, apple watch, apple tv, time capsule, airport extreme, airport express and airpods) and they've all been reliably great. Until I bought what is probably my 5th iPad.

I've had a mix of hardware and software issues over the past 2 years. I keep waiting for software updates to address the issues.

Hardware:
  1. Light bleed has been an issue for the past year. It's spreading like a virus up and down the left side of my iPad.
  2. Rotation constantly gets stuck and I end up rebooting to try to clear the issue.
Software:
  1. My airpods take several tries to connect to the iPad.
  2. The screen stutters when scrolling or when I unlock the ipad
  3. The screen goes unresponsive at random times.
  4. Key strokes don't register when I type making it hard to compose anything longer than a few sentences.
  5. Apps fail to launch from the task bar, they just don't respond when I press on them.
  6. Webpages recently have started loading blank pages.
  7. Imessage seems to have issues with formatting and I often have to tilt the ipad sideways to get it to correct itself.
  8. Instead of automatically connecting to wifi it tries to connect to my iphone as a hotspot, I then have to go into the settings and connect it to the wifi I have always used.

When I dropped over a grand on this I thought I was buying a "pro" device but I've had more issues with this device than I've had with just about all my other Apple products combined. When I contacted Apple about the light bleed and other issue they offered to send me a refub replacement for the low price of $700.

I don't expect anyone to solve these issues, I just needed to rant.
No Apple Care+? Maybe if you go to a store you get a better deal than by phone... just a guess.
 
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AutomaticApple

macrumors 68020
Nov 28, 2018
2,217
702
Massachusetts
I want to preface this by saying I've been an Apple guy since 2004 when I bought my first ipod followed by a Mac Mini the next year. Over the years I've had just about every Apple product they've released (iphone, ipad, mac mini, mac book, apple watch, apple tv, time capsule, airport extreme, airport express and airpods) and they've all been reliably great. Until I bought what is probably my 5th iPad.

I've had a mix of hardware and software issues over the past 2 years. I keep waiting for software updates to address the issues.

Hardware:
  1. Light bleed has been an issue for the past year. It's spreading like a virus up and down the left side of my iPad.
  2. Rotation constantly gets stuck and I end up rebooting to try to clear the issue.
Software:
  1. My airpods take several tries to connect to the iPad.
  2. The screen stutters when scrolling or when I unlock the ipad
  3. The screen goes unresponsive at random times.
  4. Key strokes don't register when I type making it hard to compose anything longer than a few sentences.
  5. Apps fail to launch from the task bar, they just don't respond when I press on them.
  6. Webpages recently have started loading blank pages.
  7. Imessage seems to have issues with formatting and I often have to tilt the ipad sideways to get it to correct itself.
  8. Instead of automatically connecting to wifi it tries to connect to my iphone as a hotspot, I then have to go into the settings and connect it to the wifi I have always used.

When I dropped over a grand on this I thought I was buying a "pro" device but I've had more issues with this device than I've had with just about all my other Apple products combined. When I contacted Apple about the light bleed and other issue they offered to send me a refub replacement for the low price of $700.

I don't expect anyone to solve these issues, I just needed to rant.
This is why I get AppleCare+ on most of my Apple products.
 

Hym tix

macrumors regular
Sep 21, 2012
227
280
well deserved rant. You definitely got a dud with bad hardware or Corrupt software.

... might be worth a factory reset and install latest iOS from scratch
 

Ludatyk

macrumors 68000
May 27, 2012
1,675
701
Texas
I've had a mix of hardware and software issues over the past 2 years. I keep waiting for software updates to address the issues.
on them.
I’ve had the same issues you had.. it started about a year into owning the iPP. I had enough of it and ended up just upgraded to the 2018 iPP.

I wasn’t planning on upgrading.. cause I bought the 2nd generation iPP on impulse. The 1st generation 12.9 iPP worked perfectly fine. The hype of the promotion display compelled me to upgrade... and obviously it being faster.

But your right, there’s honestly nothing that can be done... other than upgrading.
 

Ludatyk

macrumors 68000
May 27, 2012
1,675
701
Texas
You definitely got a dud with bad hardware or Corrupt software.
I don’t think that’s the situation... there’s plenty of users who have had the issues the OP stated. The 2nd generation iPP 12.9 was awesome in the beginning then suddenly after a year issues happened.

The most annoying issue I had was unresponsive display... it happened way too many times. There’s threads here at Macrumors and Apple Support regarding problems with the 12.9 iPP 2nd gen...
 

RevTEG

macrumors 6502a
Oct 28, 2012
976
686
San Jose, Ca
I’ve never had an Apple product not work right... Because the few times I had issues I returned them immediately to Apple for repair or replacement. Apple has great CS and warranties. Especially with AC there’s never any reason to keep an Apple product that doesn’t work.
 
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masotime

macrumors 68020
Jun 24, 2012
2,313
1,855
San Jose, CA
This is why you get AC+ for iPad Pros... it's cheap relative to the replacement costs.

The QC / durability does seem to be a bit sketchy for them though.
 
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smbu2000

macrumors 6502
Oct 19, 2014
261
111
I was happy with my 12.9 second gen. iPP at first, but yeah problems started happening with touch issues with the screen. I got it replaced, but then they happened again. After that I got rid of it because of the problems. I used the first gen. 12.9 iPP for a long and I had zero issues with it. I wonder why the second generation was worse than the first?

Currently planning to buy the third generation 12.9 as I miss having the large size iPP. I've been using a 9.7 iPP since I sold off the second gen. 12.9 iPP.
 
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Ludatyk

macrumors 68000
May 27, 2012
1,675
701
Texas
Currently planning to buy the third generation 12.9 as I miss having the large size iPP. I've been using a 9.7 iPP since I sold off the second gen. 12.9 iPP.
Yeah, I couldn’t go back to the 9.7 screen size after using the 12.9. I tend to multitask a lot... SlideOver/SplitScreen along with PiP. So, far... haven’t had any issues with the 3rd generation.
 

muzzy996

macrumors 6502a
Feb 16, 2018
527
451
Total waste of money.

I am never buying Applecare+ again as Apple won't fix my iPad Pro display despite admitting to me it is a common issue with these devices.
To be fair, by your own admission your AppleCare+ coverage had expired 2 months prior to you bringing in the device. Had it been under coverage it likely would have been replaced.

The coverage itself is not a waste of money. It just sucks that due to a number of seemingly common issues more of us feel the need to have to purchase it.
 

dantracht

macrumors 6502
Sep 19, 2013
402
378
Have to say I agree with the OP. Had one, that I sold in May. Hated it for similar reasons, most prominent of which was the touch disease issue.
 
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levander

macrumors member
Jul 21, 2011
69
15
Total waste of money.

I am never buying Applecare+ again as Apple won't fix my iPad Pro display despite admitting to me it is a common issue with these devices.
I understand the frustration. But what I’m doing is looking at the market and not seeing much else I’m interested in.

98% of the time in the past, Ike never buy an extended warranty. Every source I’ve ever seen who’s primary focus is informing the consumer says extended warranties are just where the companies make a LOT of profit, But with Apple products having so many quality issues, I think the thing to do is just to add AppleCare+ to the cost of the item you are buying. And compare prices with AppleCare+ built in to the price of the Apple product. It’s possible you’ll still want the Apple product. It’s possible you won’t.
 
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rui no onna

macrumors 604
Oct 25, 2013
6,868
3,126
The coverage itself is not a waste of money. It just sucks that due to a number of seemingly common issues more of us feel the need to have to purchase it.
Sadly yes. Kinda wish I can continue AC+ on my 2017 Pro 12.9. I like TouchID better than FaceID but it doesn't seem worth it spending $599+tax for out of warranty service should something go wrong. It was purchased close to launch date so AC+ already expired before the policy change allowing month-to-month coverage.
 
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smbu2000

macrumors 6502
Oct 19, 2014
261
111
Yeah, I couldn’t go back to the 9.7 screen size after using the 12.9. I tend to multitask a lot... SlideOver/SplitScreen along with PiP. So, far... haven’t had any issues with the 3rd generation.
Yeah, it’s tough going back to the smaller one when you get used to the larger size.
I just sold off my 9.7 iPP and picked up the 3rd gen. 12.9. Happy to be using the large size again and it’s lighter than my old 1st/2nd gen. 12.9 iPPs. Nice.
 
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Ludatyk

macrumors 68000
May 27, 2012
1,675
701
Texas
Yeah, it’s tough going back to the smaller one when you get used to the larger size.
I just sold off my 9.7 iPP and picked up the 3rd gen. 12.9. Happy to be using the large size again and it’s lighter than my old 1st/2nd gen. 12.9 iPPs. Nice.
Congrats! I plan on keeping mine for awhile.. I bought my iPP on AT&T Next plan, once it’s paid off... I’ll upgrade to the 4th generation iPP, but I won’t rush to get it.

Its still feels strange being able to hook up a flash drive or hard drive to it, having tried a mice.. I feel the iPad is designed for touch input. But the future is mighty bright for the iPP.
 

pdoherty

macrumors regular
Dec 30, 2014
166
65
I want to preface this by saying I've been an Apple guy since 2004 when I bought my first ipod followed by a Mac Mini the next year. Over the years I've had just about every Apple product they've released (iphone, ipad, mac mini, mac book, apple watch, apple tv, time capsule, airport extreme, airport express and airpods) and they've all been reliably great. Until I bought what is probably my 5th iPad.

I've had a mix of hardware and software issues over the past 2 years. I keep waiting for software updates to address the issues.

Hardware:
  1. Light bleed has been an issue for the past year. It's spreading like a virus up and down the left side of my iPad.
  2. Rotation constantly gets stuck and I end up rebooting to try to clear the issue.
Software:
  1. My airpods take several tries to connect to the iPad.
  2. The screen stutters when scrolling or when I unlock the ipad
  3. The screen goes unresponsive at random times.
  4. Key strokes don't register when I type making it hard to compose anything longer than a few sentences.
  5. Apps fail to launch from the task bar, they just don't respond when I press on them.
  6. Webpages recently have started loading blank pages.
  7. Imessage seems to have issues with formatting and I often have to tilt the ipad sideways to get it to correct itself.
  8. Instead of automatically connecting to wifi it tries to connect to my iphone as a hotspot, I then have to go into the settings and connect it to the wifi I have always used.

When I dropped over a grand on this I thought I was buying a "pro" device but I've had more issues with this device than I've had with just about all my other Apple products combined. When I contacted Apple about the light bleed and other issue they offered to send me a refub replacement for the low price of $700.

I don't expect anyone to solve these issues, I just needed to rant.
Agreed. My 2nd gen 12.9” was a POS with unresponsive screen, and so was the replacement unit. I won’t be buying another iPad until I’m convinced Apple has fixed this issue with the case rigidity, the screen tech, or both.
- - Post merged: - -

No Apple Care+? Maybe if you go to a store you get a better deal than by phone... just a guess.
Why should someone have to pay Apple $xxx more for an extended warranty to protect against Apple’s own design failure?
 

JagRunner

macrumors member
Oct 18, 2018
62
55
Houston,Texas
Agreed. My 2nd gen 12.9” was a POS with unresponsive screen, and so was the replacement unit. I won’t be buying another iPad until I’m convinced Apple has fixed this issue with the case rigidity, the screen tech, or both.
- - Post merged: - -



Why should someone have to pay Apple $xxx more for an extended warranty to protect against Apple’s own design failure?
Exactly...all I read on here are comments from people saying to get AppleCare to protect against Apple's own design failures...hilarious
 

Ludatyk

macrumors 68000
May 27, 2012
1,675
701
Texas
Exactly...all I read on here are comments from people saying to get AppleCare to protect against Apple's own design failures...hilarious
AppleCare isn't meant to protect against Apple's "design failures".... it's meant to protect against accidents. I've only bought AppleCare once... years ago, never bought it since. I've always been careful with my iDevices.. so there was no need to buy it.
 

Hym tix

macrumors regular
Sep 21, 2012
227
280
I don’t think that’s the situation... there’s plenty of users who have had the issues the OP stated. The 2nd generation iPP 12.9 was awesome in the beginning then suddenly after a year issues happened.

The most annoying issue I had was unresponsive display... it happened way too many times. There’s threads here at Macrumors and Apple Support regarding problems with the 12.9 iPP 2nd gen...
“Plenty of users...” yes, when there are millions of a product in use, there will be “plenty” duds.

If there really were a widespread problem then there would be class-action lawsuits and people would be refunded or compensated for their purchases. That has happened in the past with Apple, but I don’t see that with the iPad Pro. Am I missing something?

My experience has been great with the 12.9, multiple purchases of both 1st and 2nd gen. No issues.

The OP makes an unfair statement to call it “the worst Apple Product” he or she has ever owned. It would be more accurate to say “I have bought a lot of great Apple products, and finally got a lemon”. And I could sympathize with that.

... but it seems silly to call it a bad product.
 
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