Ipad pro 12.9 inch random cracked screen

Discussion in 'iPad' started by bmurphy2, Jun 6, 2017.

  1. bmurphy2 macrumors newbie

    Joined:
    Jun 6, 2017
    #1
    So the weirdest thing just happened I'm sitting here on my iPad and look up at the tv screen look back down and my screen was cracked (see image). Ive never posted on a forum like this but feel I need to because I'm pretty pissed off as of right now and dont know what to do. I was reading that some people have had there screen randomly crack (some stories sound crazy but after what just happened to me I believe them) on past generations just wondering if anyone has ever had a problem like this on the iPad pro 12.9 inch. Not sure if something happened inside the iPad but one thing I do know is it wasn't dropped. Ive had the Ipad since it was released and love it and use it everyday I'm currently on hold with apple and hoping they can do something about it.
     

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  2. spiderman0616 macrumors 68040

    spiderman0616

    Joined:
    Aug 1, 2010
    #2
    This seems a little odd--that crack looks like something hit your screen. There is an impact point in the middle that spiders out. Most cracks that happen on their own are just a straight line.
     
  3. Relentless Power macrumors Penryn

    Relentless Power

    Joined:
    Jul 12, 2016
    #3
    That's clearly a point of impact that something hit the quadrant of the screen. If it was just to be a hairline crack, it certainly would not look like that. I'm not saying you dropped it, but that indicates some type of force against the display.

    I also have not heard any stories of any 12.9 iPad spontaneously cracking.
     
  4. Newtons Apple macrumors Core

    Newtons Apple

    Joined:
    Mar 12, 2014
    Location:
    Jacksonville, Florida
    #4
    Impact damage for sure.

    You will have a problem proving otherwise.
     
  5. bmurphy2 thread starter macrumors newbie

    Joined:
    Jun 6, 2017
    #5
    Im not gonna lie it does look like something hit it but there is no way it could have I was the only person in the room and my iPad was sitting on my lap just a very weird, frustrating situation. I just wanna know what happened. Thanks for the replies.
     
  6. off_piste macrumors 6502a

    Joined:
    Oct 25, 2015
    #6
    I guess it could be possible you had an impact at some point that left a weak point and it expanded outward at a later point under some stress or weight.

    Any rings on your right hand?
     
  7. bmurphy2 thread starter macrumors newbie

    Joined:
    Jun 6, 2017
    #7
    No rings on my hand and from my experiences with iPads this is my fourth one I've never cracked one and some have taken some hard falls and never cracked which is why im so confused because to me it looks like something tiny hit the screen really hard.
     
  8. Newtons Apple macrumors Core

    Newtons Apple

    Joined:
    Mar 12, 2014
    Location:
    Jacksonville, Florida
    #8
    Drop damage looks different and even you realize this looks different.

    If I did not know better, I would think it was shot with a low powered BB gun.

    It will not hurt to take it to the Apple store, you never know.

    Let us know how this turns out.
     
  9. jschu22 macrumors regular

    Joined:
    Apr 12, 2008
    #9
    There are literally only 3 possibilities and none of them are going to get this fixed without costing you- Temporary loss of consciousness and subsequent impact prior to regaining consciousness, total lack of awareness prior to this discover or complete fabrication (not saying you’re lying, just putting it out there). I’m not trying to be mean or making any assumptions but lets be honest, this **** doesn’t just happen on its own.
     
  10. Relentless Power macrumors Penryn

    Relentless Power

    Joined:
    Jul 12, 2016
    #10
    Perhaps the OP just doesn't fully understand how the damage occurred or in what way the screen is broken. Either way, it will have a cost factor associated.
     
  11. bmurphy2 thread starter macrumors newbie

    Joined:
    Jun 6, 2017
    #11
    Yeah I see where your coming from but I'm just telling you what happened I didn't just come on here to make up lies that's not gonna get me anywhere.
     
  12. ActionableMango macrumors G3

    ActionableMango

    Joined:
    Sep 21, 2010
    #12
    Tempered glass can absolutely spontaneously crack, but usually it will do so at a weak point and/or with thermal and physical stress. I suspect you had previous unnoticeable damage in that center spot, and over time thermal and physical stress led to it spontaneously cracking from that point outward.
     
  13. masotime macrumors 68020

    masotime

    Joined:
    Jun 24, 2012
    Location:
    San Jose, CA
    #13
    12.9" iPad Pro out of warranty costs are prohibitively expensive ($600). If you can, get a third party to replace that glass.
     
  14. appleguru8718 macrumors newbie

    Joined:
    Dec 16, 2017
    #14
    Yup impact crack on this one. And your repair option with apple $600. but I drop my pro and searched for options for days then I found these god sent repair guys to my google search. lol, they fixed my pro for only $255 if you need them as an option check them out iMaster Repair.
     
  15. xx22 macrumors regular

    Joined:
    Oct 1, 2017
    #15
    Appleguru - Did it work perfectly after they fixed it? Is it guaranteed by them? That's one big reason why i am scared of big screen tablets, the cost of repairing the screen. Apple wants well over 600 to repair the ipad pro 12.9. that's nuts. Might as well just buy something new.

    Anyway, this thread is over six months old and the op never posted on here again so who knows what that was all about.
     
  16. appleguru8718 macrumors newbie

    Joined:
    Dec 16, 2017
    #16
    Its been working great since the repair it was maybe 2-3 months ago. They offer a lifetime warranty on their repairs.
     

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