Ipad pro 12.9 inch random cracked screen

bmurphy2

macrumors newbie
Original poster
Jun 6, 2017
4
0
So the weirdest thing just happened I'm sitting here on my iPad and look up at the tv screen look back down and my screen was cracked (see image). Ive never posted on a forum like this but feel I need to because I'm pretty pissed off as of right now and dont know what to do. I was reading that some people have had there screen randomly crack (some stories sound crazy but after what just happened to me I believe them) on past generations just wondering if anyone has ever had a problem like this on the iPad pro 12.9 inch. Not sure if something happened inside the iPad but one thing I do know is it wasn't dropped. Ive had the Ipad since it was released and love it and use it everyday I'm currently on hold with apple and hoping they can do something about it.
 

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spiderman0616

macrumors 68040
Aug 1, 2010
3,451
3,688
This seems a little odd--that crack looks like something hit your screen. There is an impact point in the middle that spiders out. Most cracks that happen on their own are just a straight line.
 

Relentless Power

macrumors Nehalem
Jul 12, 2016
30,321
30,561
That's clearly a point of impact that something hit the quadrant of the screen. If it was just to be a hairline crack, it certainly would not look like that. I'm not saying you dropped it, but that indicates some type of force against the display.

I also have not heard any stories of any 12.9 iPad spontaneously cracking.
 
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bmurphy2

macrumors newbie
Original poster
Jun 6, 2017
4
0
Im not gonna lie it does look like something hit it but there is no way it could have I was the only person in the room and my iPad was sitting on my lap just a very weird, frustrating situation. I just wanna know what happened. Thanks for the replies.
 

off_piste

macrumors 6502a
Oct 25, 2015
763
470
I guess it could be possible you had an impact at some point that left a weak point and it expanded outward at a later point under some stress or weight.

Any rings on your right hand?
 
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bmurphy2

macrumors newbie
Original poster
Jun 6, 2017
4
0
No rings on my hand and from my experiences with iPads this is my fourth one I've never cracked one and some have taken some hard falls and never cracked which is why im so confused because to me it looks like something tiny hit the screen really hard.
 

Newtons Apple

Suspended
Mar 12, 2014
22,764
14,917
Jacksonville, Florida
No rings on my hand and from my experiences with iPads this is my fourth one I've never cracked one and some have taken some hard falls and never cracked which is why im so confused because to me it looks like something tiny hit the screen really hard.
Drop damage looks different and even you realize this looks different.

If I did not know better, I would think it was shot with a low powered BB gun.

It will not hurt to take it to the Apple store, you never know.

Let us know how this turns out.
 

jschu22

macrumors regular
Apr 12, 2008
244
169
There are literally only 3 possibilities and none of them are going to get this fixed without costing you- Temporary loss of consciousness and subsequent impact prior to regaining consciousness, total lack of awareness prior to this discover or complete fabrication (not saying you’re lying, just putting it out there). I’m not trying to be mean or making any assumptions but lets be honest, this **** doesn’t just happen on its own.
 

Relentless Power

macrumors Nehalem
Jul 12, 2016
30,321
30,561
There are literally only 3 possibilities and none of them are going to get this fixed without costing you- Temporary loss of consciousness and subsequent impact prior to regaining consciousness, total lack of awareness prior to this discover or complete fabrication (not saying you’re lying, just putting it out there). I’m not trying to be mean or making any assumptions but lets be honest, this **** doesn’t just happen on its own.
Perhaps the OP just doesn't fully understand how the damage occurred or in what way the screen is broken. Either way, it will have a cost factor associated.
 

bmurphy2

macrumors newbie
Original poster
Jun 6, 2017
4
0
There are literally only 3 possibilities and none of them are going to get this fixed without costing you- Temporary loss of consciousness and subsequent impact prior to regaining consciousness, total lack of awareness prior to this discover or complete fabrication (not saying you’re lying, just putting it out there). I’m not trying to be mean or making any assumptions but lets be honest, this **** doesn’t just happen on its own.
Yeah I see where your coming from but I'm just telling you what happened I didn't just come on here to make up lies that's not gonna get me anywhere.
 

ActionableMango

macrumors G3
Sep 21, 2010
9,263
6,251
Tempered glass can absolutely spontaneously crack, but usually it will do so at a weak point and/or with thermal and physical stress. I suspect you had previous unnoticeable damage in that center spot, and over time thermal and physical stress led to it spontaneously cracking from that point outward.
 

masotime

macrumors 68020
Jun 24, 2012
2,305
1,851
San Jose, CA
12.9" iPad Pro out of warranty costs are prohibitively expensive ($600). If you can, get a third party to replace that glass.
 

appleguru8718

macrumors newbie
Dec 16, 2017
6
0
Yup impact crack on this one. And your repair option with apple $600. but I drop my pro and searched for options for days then I found these god sent repair guys to my google search. lol, they fixed my pro for only $255 if you need them as an option check them out iMaster Repair.
 

xx22

macrumors regular
Oct 1, 2017
171
89
Appleguru - Did it work perfectly after they fixed it? Is it guaranteed by them? That's one big reason why i am scared of big screen tablets, the cost of repairing the screen. Apple wants well over 600 to repair the ipad pro 12.9. that's nuts. Might as well just buy something new.

Anyway, this thread is over six months old and the op never posted on here again so who knows what that was all about.
 

appleguru8718

macrumors newbie
Dec 16, 2017
6
0
Appleguru - Did it work perfectly after they fixed it? Is it guaranteed by them? That's one big reason why i am scared of big screen tablets, the cost of repairing the screen. Apple wants well over 600 to repair the ipad pro 12.9. that's nuts. Might as well just buy something new.

Anyway, this thread is over six months old and the op never posted on here again so who knows what that was all about.
Its been working great since the repair it was maybe 2-3 months ago. They offer a lifetime warranty on their repairs.
 

penelopecherry

macrumors newbie
Mar 12, 2019
1
0
So the weirdest thing just happened I'm sitting here on my iPad and look up at the tv screen look back down and my screen was cracked (see image). Ive never posted on a forum like this but feel I need to because I'm pretty pissed off as of right now and dont know what to do. I was reading that some people have had there screen randomly crack (some stories sound crazy but after what just happened to me I believe them) on past generations just wondering if anyone has ever had a problem like this on the iPad pro 12.9 inch. Not sure if something happened inside the iPad but one thing I do know is it wasn't dropped. Ive had the Ipad since it was released and love it and use it everyday I'm currently on hold with apple and hoping they can do something about it.
Same thing happened to my 12.9 ipad pro 2017. Never dropped it or bit it. Took it from the case and a massive crack was coming from the corner, getting divided in lots of smaller cracks, going everywhere along the screen (half of the screen got cracket). Called apple care and they say they don't cover that. I said it obviusly is a factory fault, I also said I read complaints about how fragile the screen is, they asked me if I read that in official pages of apple, I said no, they said then it doesn't count (which I find nonsense) but at least now I have more proofs reading yours.
Need to keep researching. I'm spanish and I have the feeling here, big companies, are even worse with costumer service.
[doublepost=1552435707][/doublepost]
Tempered glass can absolutely spontaneously crack, but usually it will do so at a weak point and/or with thermal and physical stress. I suspect you had previous unnoticeable damage in that center spot, and over time thermal and physical stress led to it spontaneously cracking from that point outward.
they said that same thing to my on the costumer service phone.... But that's not my fault. My sreen is all cracked, been using the ipad likethis for a while, and now it doesn't even turn on any more. Can't proof to them that I didn't do that. I hope to find lots of evidence on the internet, other similar situations like this one in this forum, and maybe if I show them I'm not the only one, they'll fix it for free.... or maybe I'm dreaming.
 

Newtons Apple

Suspended
Mar 12, 2014
22,764
14,917
Jacksonville, Florida
Same thing happened to my 12.9 ipad pro 2017. Never dropped it or bit it. Took it from the case and a massive crack was coming from the corner, getting divided in lots of smaller cracks, going everywhere along the screen (half of the screen got cracket). Called apple care and they say they don't cover that. I said it obviusly is a factory fault, I also said I read complaints about how fragile the screen is, they asked me if I read that in official pages of apple, I said no, they said then it doesn't count (which I find nonsense) but at least now I have more proofs reading yours.
Need to keep researching. I'm spanish and I have the feeling here, big companies, are even worse with costumer service.
[doublepost=1552435707][/doublepost]
they said that same thing to my on the costumer service phone.... But that's not my fault. My sreen is all cracked, been using the ipad likethis for a while, and now it doesn't even turn on any more. Can't proof to them that I didn't do that. I hope to find lots of evidence on the internet, other similar situations like this one in this forum, and maybe if I show them I'm not the only one, they'll fix it for free.... or maybe I'm dreaming.

A image would help!
 

RevTEG

macrumors 6502a
Oct 28, 2012
944
642
San Jose, Ca
Apple doesn’t replace the pro screens. That will cost $49 if you have Apple Care plus and $600 I’d you don’t. At least that’s the cost if your in the States. No other option that I’m aware of.
[doublepost=1552535188][/doublepost]Spontaneous cracks don’t have impact points.
 

steve23094

macrumors 68030
Apr 23, 2013
2,612
1,330
I know it’s an old thread...

But it’s obvious what happened to the OP’s iPad. They were sitting on it. :cool:

I couldn’t resist.