iPad Pro 12.9 light bleeding - covered by warranty?

Discussion in 'iPad' started by lars666, Jul 15, 2018.

  1. mdewberry macrumors regular

    Joined:
    Aug 20, 2003
    #26
    lars666, glad you had no issue with your replacement! It is disappointing to hear that this is showing up on so many other 12.9 iPads, and as I mentioned earlier, I noticed it on all of the 12.9s in the Apple Store (as did you). I am hoping the manufacturing issue has been resolved, as the build week of mine is April 2018. I am super picky with displays, and have had mine for over a month without issue.

    I am in no way an engineer, but have been trying to think about what could be causing this. It is a large device, and potentially having it picked up by the edge after so long is putting pressure on the edge of the screen and starting to separate parts within the display that would start to let light leak through? I have mine in a hard plastic logi keyboard case, so maybe that will help?
     
  2. lars666 thread starter macrumors 6502a

    Joined:
    Jul 13, 2008
    #27
    If the lamination / glue weakens, separates the layers inside the screen and therefore lets too much lights of the LEDs through, it definitely could be caused by its bigger 12.9 dimensions. If this happens because of the edge pressure when holding or simply because there's more "glue power" necessary to hold the layers of the longer screen from below to above together ... I don't know.

    As I got a replacement built in May 2018, I'm hoping that I'll be fine like you. The other possibility is that you and me will experience this light bleeding (again) in about a year. Fingers crossed that something was optimized in the building process!
     
  3. Waldo6615, Sep 7, 2018
    Last edited: Oct 13, 2018

    Waldo6615 macrumors newbie

    Joined:
    Sep 7, 2018
    #28
    UPDATE: RESOLVED -- After spending 2 hours on the phone with MyApple, they came to the resolution of sending me a replacement. I had to be transferred about 3 times to different people until I was talking to the proper person. Just be consistent and plead your case. You paid top dollar for a product that shouldn't be falling apart after only one year. My replacement was manufactured a year after my original, so hopefully in this iteration of the iPad they had resolved that issue.

    _______________________________________________​

    I have a gen 2 iPad Pro 12.9 and had the same problem. They offered to replace the device, first for about $600 and then later offered $300 since my “warranty had only recently expired."

    Having spent a significant amount of money on the device, and expecting it to function as expected and not start showing signs of wear that I had no control over, from only owning it for a little over a year, I declined. As I was leaving, the person that attended me advised me to call Apple at 1-800-MYAPPLE and plead my case to them and hope that they can do something about it. Will try that and post update.


    A thing to note: the 12.9 iPad Pro on display at the Apple store I went to also showed the spotlighting which I did bring up to the person attending me at the Apple store after they mentioned that this must be a single case issue because "they haven’t seen it very often"
     
  4. Domog34 macrumors newbie

    Domog34

    Joined:
    Apr 2, 2018
    #29
    I have the same problem (the location of the spots also being on the same border of the ipad screen: left border [in portrait] / bottom border [in landscape]). What I've noticed is that this part of the ipad in particular tends to get very warm at times. Could heat be a potential cause for this problem? Also does anyone have an idea what parts of the ipad's internals are located in this area and why there is an accumulation of heat here in the first place?

    My device: ipad pro 12.9 2nd gen; the spots have appeared after about a year of use.
     
  5. Waldo6615 macrumors newbie

    Joined:
    Sep 7, 2018
    #30
    Hey, so you should call apple support and explain your issue to them. I think the number for Slovakia is 0800 004640. If not, double check it on the apple website: https://support.apple.com/en-us/HT201232#europe

    In the US I know they provide an option where they will mail you a box to send to apple directly if you can convince them that your product needs to be turned in for servicing. This will hopefully save you a trip to Vienna. If you're within warranty, I'm sure this will prove to be easier, otherwise you'll have to talk to a couple rounds of support to get to a senior advisor who will then authorize the shipping box to be sent.
     
  6. iRaynor SK macrumors 6502

    iRaynor SK

    Joined:
    Nov 15, 2014
    Location:
    Banská Bystrica, Slovak Republic
    #31
    Hello Waldo,

    I sent my iPad to my local reseller in Slovakia and within one week, I got whole new iPad :)

    Btw, here in Slovakia is 2 years warranty, because of law.
     
  7. Aardvarkman macrumors newbie

    Joined:
    Oct 13, 2018
    #32
    I have the same issue on my iPad Pro 12.9 2nd gen, out of warranty now, went to the apple store here in NYC and they acknowledged the issue. They wanted to charge me $599 to replace it since I don’t have apple care+. They tried restoring etc in order to figure out whether it might be a software issue but definitely not.
    In the end, they advised me to call 1-800-MYAPPLE, who told me that they only offer software support...

    Any ideas on what I could do next?
     
  8. Waldo6615 macrumors newbie

    Joined:
    Sep 7, 2018
    #33
    Hey Aardvarkman, I had the exact same problem, and fortunately mine was able to be resolved. I called the MyApple number too and was able to work my way up to the proper person to be able to resolve my issue.

    The person that initially answered my call was bottom tier support, and they do only handle software issues, as you had mentioned. When I had called them, I had asked them if they would be able to transfer me to the appropriate person to be able to talk to them about a hardware issue on a device that is out of warranty. You will have to be persistent since I felt like they were trying to give me the run around. Even the final person that I talked to, I had to really emphasize that I had expectations for my apple products, and one of them was not that they start to break after a single year of standard usage (which was how long it took for me to start seeing signs of spotlighting on the side of my iPad).

    I recommend you call back and try to work your way up the support tiers. After all was said and done, they sent me a box to mail back my old iPad, and once it was received, they inspected it, and promptly mailed me a replacement one.

    Best of luck, and hopefully you're successful as well!
     
  9. fokmik macrumors 68040

    Joined:
    Oct 28, 2016
    Location:
    USA
    #34
    i hope the next ipad to use the same lcd technique like they did with 2018 MBP...to avoid any light bleed
     
  10. brosenz macrumors regular

    brosenz

    Joined:
    Apr 26, 2011
    #35
    I have a similar problem with my iPad Pro 12.9 only 14th months old, I have sent a note to Tim Cook, I hope they will change their mind, Genius Bar is asking for $600 to repair a manufacturing defect.
     

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  11. Liminal75 macrumors newbie

    Liminal75

    Joined:
    Oct 30, 2018
    #36
    Finally someone saw it !!!!!
    Same for me, all ipads pros had this issue in the Apple store.
    I just watched a video on youtube and the guy didn’t even notice it. Are people blind???

     
  12. BoneHead001 macrumors 6502

    Joined:
    Nov 13, 2013
    Location:
    Livonia,MI
    #37
    This phenomenon is quite common in the previous versions of all iPads. The 2018 iPad Pro can have it to a smaller degree — I had 2 previous 2018 iPad Pros that had it. On the third one, it was not present. The new 2018 iPad Pro's Liquid Retina has a small anti-alias feature to greatly reduce the backlight bleed, but sometimes it can still occur. My third iPad Pro 12.9" is near perfect.
     
  13. Liminal75 macrumors newbie

    Liminal75

    Joined:
    Oct 30, 2018
    #38
    Oh come on. Its clearly a manufacturer problem. It was on 90% of ipads displayed in both apple stores I have been. Shouldnt be that much. Specially at this price tag. The 10.5 wasnt affected that much.
    I worked with lot of differents ipads, I have never seen that amount of light bleeding like the 12.9 2nd gen.


     
  14. thadoggfather macrumors G4

    thadoggfather

    Joined:
    Oct 1, 2007
    #39
    People that have this light bleed, are you holding the ipad on that side a lot? mostly keeping it docked in the smart keyboard?

    What is your usage?

    These bright spot 10.5/ backlight leak spine 12.9 issues arent very confidence instilling that these expensive iPads are built to last
     
  15. adamlbiscuit macrumors regular

    Joined:
    Sep 22, 2008
    #40
    Sorry to resurrect an old thread, but I figured I’d post in here since it was this thread that convinced me to take my iPad Pro 12.9 (2nd Gen) into my local Apple store.

    My iPad exhibits the same ‘spotlight’ issue along the left hand side of the iPad (portrait mode). As many have suggested in this thread, it starts out small, and begins to spread. I took my iPad to the Genius Bar today, a little concerned they may not be able to see the issue (although it’s pretty obvious to my eye). Fortunately, two Genius Bar representatives noticed the issue straight away. I also pointed out that the screen seems to shift to a blue tone along the left hand edge as well.

    My iPad was purchased in Sep 2017, I had no apple care, and it was out of warranty. Despite this, I got a free replacement under consumer law (I live in the UK) no questions asked. I’m very happy with the service I got, and I’d encourage anyone with this issue to get it checked out - especially if you have apple care or live in the UK where consumer law applies.

    Another observation I made whilst in the Apple Store, my particular store still has a few 2nd Gen 12-Inch iPads on display as part of a wall feature. Each one of these exhibited the same issue to varying degrees.
     
  16. acorntoy macrumors 65816

    Joined:
    May 25, 2010
    #41
    I also have this issue, noticed it starting about a month or two ago. I’ll be contacting Apple for a replacement under AC+ used since September 2017.
    --- Post Merged, Feb 10, 2019 at 2:10 PM ---

    My usage is relatively mixed, I use landscape a lot to watch videos but I also use portrait to read on it a lot.
    --- Post Merged, Feb 10, 2019 at 2:11 PM ---

    I thank you for doing it as it’s what made me notice the spotlighting was constant with a light screen, I’ll definitely be getting mine replaced.
     
  17. tps3443 macrumors regular

    tps3443

    Joined:
    Jan 24, 2019
    #42
    I am picky over panel quality too. Being from the PC gaming environment, naturally looking for ips glow, dead pixels, and black light bleed is a normal function one would use as a tool almost as if you are buying a used car and checking it’s oil lol.

    If a perfect panel existed, I’d say it is the 2018 iPad Pro display. I really dunno how they do it either! It’s that GOOD. I’ve never seen a perfect display before this one lol.

    I’m sure a lot of people will agree with me, it is just beautiful! Now that I know perfect does exist, my 11” iPad is my benchmark for future phone, tablet purchases from apple.
     

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