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iPad Pro (2018) Bending Issue
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Yikes! We are definitely living in the resurgence of the Sculley era. There's a lot more competition for Apple this time around... I hope they'll wise up for everyone's sake.
A really good summary. Thanks
I decided not to upgrade my air 2 iPad due to this (simply couldn’t risk it bending easily over time especially with normal “backpack” use)... oh and the price of the pro iPads being extortionate.
Will see if Apple try harder to make a bettter (and ideally more affordable) product this year.
I decided not to upgrade my air 2 iPad due to this (simply couldn’t risk it bending easily over time especially with normal “backpack” use)... oh and the price of the pro iPads being extortionate.
Will see if Apple try harder to make a bettter (and ideally more affordable) product this year.
The insanity of trying to make it thinner and thinner with every release has consequences. And we are reaching that point. This wasn't an issue with earlier models.
I don't mind having a thicker iPad, as long as it's more durable and has an increased battery capacity. I wonder if others think this way. Apple should be more reasonable and stop trying to compete for the thinner device award. There are more important aspects of the iPad in which compete and improve than its thickness.
I don't mind having a thicker iPad, as long as it's more durable and has an increased battery capacity. I wonder if others think this way. Apple should be more reasonable and stop trying to compete for the thinner device award. There are more important aspects of the iPad in which compete and improve than its thickness.
I'm gonna go out on a limb and just wonder hypothetically:
How many of the "I just noticed my iPad is bent" iPads were left on the sofa, inadvertently sat upon by another family member, moved to the coffee table inconspicuously, and then discovered by the owner to be bent?
We'll never know the answer to this question. The owners will always believe it "just happened" because those whose rear ends are the true culprit will never confess, or maybe they didn't even notice the bend when they slid it out from under themselves. who knows...
anyway, I think its safe to say that these iPads require just a bit more babying than previous iPads but I don't believe any of the hype that there is any significant manufacturing problem. Don't sit on it, lay on it, mash it into your backpack. You'll be fine. After all, it is the thinnest iOS device ever, matching the thickness of the iPod Touch at its smallest 6.1mm
[all this not to disregard that of course every Apple product has a tiny, tiny percentage of quality control issues out of the box]
How many of the "I just noticed my iPad is bent" iPads were left on the sofa, inadvertently sat upon by another family member, moved to the coffee table inconspicuously, and then discovered by the owner to be bent?
We'll never know the answer to this question. The owners will always believe it "just happened" because those whose rear ends are the true culprit will never confess, or maybe they didn't even notice the bend when they slid it out from under themselves. who knows...
anyway, I think its safe to say that these iPads require just a bit more babying than previous iPads but I don't believe any of the hype that there is any significant manufacturing problem. Don't sit on it, lay on it, mash it into your backpack. You'll be fine. After all, it is the thinnest iOS device ever, matching the thickness of the iPod Touch at its smallest 6.1mm
[all this not to disregard that of course every Apple product has a tiny, tiny percentage of quality control issues out of the box]
The most important point of this whole "issue" is that the specifications quoted by Apple are for no more than a 400 micron bend. 400 microns is about .016 inches, or virtually undetectable. So if your iPad out of the box is visibly not flat, you have an issue and can get remedy (one would think). If, on the other hand if the iPad Pro was damaged, as the pictures seem to indicate, then if it is damaged out of the box, get it replaced, if it was damaged by you or others, I have no words to say, just don't post it as a fake "gate" and blame someone else.
So the challenge needs to be, if these are coming out of the box damaged, get it documented upon opening.
So many of these issues seem to be made up by trolls, that I hardly know what to believe. Issue or fake? Am I lucky that none of these "gates" has occurred for me or my family?
[doublepost=1551370784][/doublepost]
As a general rule, I prefer not to sit on my phones
So the challenge needs to be, if these are coming out of the box damaged, get it documented upon opening.
So many of these issues seem to be made up by trolls, that I hardly know what to believe. Issue or fake? Am I lucky that none of these "gates" has occurred for me or my family?
[doublepost=1551370784][/doublepost]
As a general rule, I prefer not to sit on my phones
Unless the person who sat on it weighs less than a cat than you can safely safe it will get crushed in your fictional story. Especially on a soft surface like a couch with 0 back support to the iPad.
When this story first broke, and it was accompanied with totally jacked up photos and ridiculous stories, like “It was in my backpack for an hour and now looks like a taco! For no reason!” I just wrote it off (having had an 11” iPad Pro for about a month at the time).
But since then, I think the real issue here has become clear. It’s not about iPad coming bent from the factory at all—that’s just an attempt to conflate the issues at play. The real issue is that the 2018 iPad Pro *does* indeed bend rather easily under normal usage.
I noticed my 2018 iPad Pro one day with a noticeable kink in it, causing it to “bend” from the middle. I have absolutely no idea how it could’ve developed. None. In my case, my iPad never leaves my bedroom... it’s not transported, put in backpacks, etc. Of all the things I own it probably undergoes the least stress of all (and I’m not hard on any of my electronics).
So I have to admit that my initial reaction was a bit too sceptical. The “shock and awe” style of journalism that we live with today doesn’t help the truth out at all, but still, I should’ve remained more skeptical. Because if my iPad can develop a fairly significant bend in it (that I more or less “bent back”) then I can definitely see iPad Pros owned by students or people with more active lifestyles developing a bend due to the inherently weak chassis.
I don’t think this issue has ANYTHING to do with iPad Pros coming from the factory bent. It has EVERYTHING to do with the chassis being unusually weak and unable to withstand the pressure from normal activities.
I think my iPad will be fine given its owner’s rather sedentary, boring, adult lifestyle, but if I were looking at an iPad Pro today—and I saw myself needing to transport it often or put it through any kind of usual wear and tear tablet-type activities—I’d probably wait for the 2019 iPad Pro, or just get the new 2019 iPad with the A12 Bionic chip.
Apple knows for sure that the chassis isn’t strong enoug. So I hope they’ve quietly made some design changes since all this news broke.
But since then, I think the real issue here has become clear. It’s not about iPad coming bent from the factory at all—that’s just an attempt to conflate the issues at play. The real issue is that the 2018 iPad Pro *does* indeed bend rather easily under normal usage.
I noticed my 2018 iPad Pro one day with a noticeable kink in it, causing it to “bend” from the middle. I have absolutely no idea how it could’ve developed. None. In my case, my iPad never leaves my bedroom... it’s not transported, put in backpacks, etc. Of all the things I own it probably undergoes the least stress of all (and I’m not hard on any of my electronics).
So I have to admit that my initial reaction was a bit too sceptical. The “shock and awe” style of journalism that we live with today doesn’t help the truth out at all, but still, I should’ve remained more skeptical. Because if my iPad can develop a fairly significant bend in it (that I more or less “bent back”) then I can definitely see iPad Pros owned by students or people with more active lifestyles developing a bend due to the inherently weak chassis.
I don’t think this issue has ANYTHING to do with iPad Pros coming from the factory bent. It has EVERYTHING to do with the chassis being unusually weak and unable to withstand the pressure from normal activities.
I think my iPad will be fine given its owner’s rather sedentary, boring, adult lifestyle, but if I were looking at an iPad Pro today—and I saw myself needing to transport it often or put it through any kind of usual wear and tear tablet-type activities—I’d probably wait for the 2019 iPad Pro, or just get the new 2019 iPad with the A12 Bionic chip.
Apple knows for sure that the chassis isn’t strong enoug. So I hope they’ve quietly made some design changes since all this news broke.
We have the same problem. Returned it because my gf found a scratch below the microphone on the display which was frankly impossible as it was used always in a folio.
What happened next was that they said that the iPad was not used properly and we can have it repaired for paying >700€.
The question now, was it already bent and we didn’t notice, or was it bent during shipment where apple insists that this is impossible - and we therefore do not have any chance to file a complaint to ups...
The reality is, we used it with hyper care and there is not one scratch or Ding on the thing.
What happened next was that they said that the iPad was not used properly and we can have it repaired for paying >700€.
The question now, was it already bent and we didn’t notice, or was it bent during shipment where apple insists that this is impossible - and we therefore do not have any chance to file a complaint to ups...
The reality is, we used it with hyper care and there is not one scratch or Ding on the thing.
Attachments
With respect to a few of the comments/attitudes posted, blaming idiots sitting on their iPad’s as the only possible explanation for any bend, you are frankly as arrogant as Apple.
I was totally unaware of any issues regarding a known bend on cellular models and it was only that I took receipt of the Apple Smart Keyboard Case I ordered, today, that the bend became very apparent as soon as I fitted the Smart Keyboard to the rear of the iPad, and shockingly it was indeed in the area people have been reporting a bend.
I have had my iPad for two-weeks before the Smart Keyboard was delivered, however it has been in Zugu Case’s Muse case since I opened and set-up my iPad and has sat on the desk in my study since.
Finding this issue did send me into a momentary period of stress as I was worrying about how I could prove the bend was not man made, well by this one in any case. It was only after frantically looking online that I became aware of this issue.
Thankfully I didn’t have any problem because my network provider found the issue listed within their customer service system - which to the numpty’s I have already referred - would suggest this is not a small issue for my network provider or they wouldn’t have arranged a replacement quite so easily, which in my case wouldn’t have mattered too much as I was told I am within their 30-day replacement/refund policy anyway. Regardless they have immediately shipped a replacement iPad Pro to swap on delivery which is due tomorrow.
Personally any ‘acceptable’ bend of 300-400 microns is not acceptable to me whether or not the iPad Pro performs without issue or whether any further bending will not occur henceforth.
Furthermore, whether I’ve spent £50 or as the case of my iPad Pro £1,669, NO BEND is acceptable to me - whatsoever!
I was however surprised to find Apple aren’t selling Smart Keyboards with a bend in them to align to the bent iPad Pros seamlessly - a lost revenue source - Apple really have taken their eye of the ball. Tut tut.
I was totally unaware of any issues regarding a known bend on cellular models and it was only that I took receipt of the Apple Smart Keyboard Case I ordered, today, that the bend became very apparent as soon as I fitted the Smart Keyboard to the rear of the iPad, and shockingly it was indeed in the area people have been reporting a bend.
I have had my iPad for two-weeks before the Smart Keyboard was delivered, however it has been in Zugu Case’s Muse case since I opened and set-up my iPad and has sat on the desk in my study since.
Finding this issue did send me into a momentary period of stress as I was worrying about how I could prove the bend was not man made, well by this one in any case. It was only after frantically looking online that I became aware of this issue.
Thankfully I didn’t have any problem because my network provider found the issue listed within their customer service system - which to the numpty’s I have already referred - would suggest this is not a small issue for my network provider or they wouldn’t have arranged a replacement quite so easily, which in my case wouldn’t have mattered too much as I was told I am within their 30-day replacement/refund policy anyway. Regardless they have immediately shipped a replacement iPad Pro to swap on delivery which is due tomorrow.
Personally any ‘acceptable’ bend of 300-400 microns is not acceptable to me whether or not the iPad Pro performs without issue or whether any further bending will not occur henceforth.
Furthermore, whether I’ve spent £50 or as the case of my iPad Pro £1,669, NO BEND is acceptable to me - whatsoever!
I was however surprised to find Apple aren’t selling Smart Keyboards with a bend in them to align to the bent iPad Pros seamlessly - a lost revenue source - Apple really have taken their eye of the ball. Tut tut.
