iPad Pro iPad Pro (2018): Speakergate? Playing sound in videos/games/etc even when muted

Do you have the same problem?

  • Yes

    Votes: 7 38.9%
  • No

    Votes: 11 61.1%

  • Total voters
    18

PatrikSelin

macrumors newbie
Original poster
Jan 18, 2019
5
0
Greetings from Finland!

I bought the iPad Pro 11” at the end of last year and noticed that even when I turn the volume completely off, I can still hear audio coming from the left speaker in games/movies/etc. It is extremely quiet - you need to be in a quiet room or be close to the speaker to hear it. I sent the device for repair and got a replacement product. Well, now the left and right speakers have the same problem. On the first iPad, the left speaker was defective.

I asked others and everyone seems to have this problem. Also, my brother also bought the iPad Pro a few days ago – the same problem occurs on that. Maybe bad luck… or maybe the problem is bigger.

I've tried to google it, but can't find the discussion on this topic. One important factor is that the room should be deadly quiet, or if you place your ear very close to the speaker.

Video:
Video:
 

trionic

macrumors newbie
Jan 24, 2019
8
1
Does this issue cause a problem?
Are you serious? Just imagine,

"when I turn off the screen it keeps on with a very dim light"
would you responde: does this cause a problem?

It's the same case, no volume should be no volume. How does he know if it is a widespread problem if he does not ask? Could it affect to the battery?

For the OP, this evening i'll try with my ipad and will update.
 

Newtons Apple

Suspended
Mar 12, 2014
22,759
15,219
Jacksonville, Florida
Last edited:
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PatrikSelin

macrumors newbie
Original poster
Jan 18, 2019
5
0
For example at night, it is very quiet... you can hear the sound in games. The device costs from $ 800 to $ 1,900. I think the device should work without problems.
 

sracer

macrumors G3
Apr 9, 2010
8,642
9,316
Prescott Valley, AZ
For example at night, it is very quiet... you can hear the sound in games. The device costs from $ 800 to $ 1,900. I think the device should work without problems.
Sorry to hear that you are experiencing the issue, and yes, that IS an issue. If you are within the return window, I'd recommend returning it for a refund. There are a few of these type of issues that are "under the radar" that are being brushed off by others as "not actually a problem" and as a result won't get the attention that is needed in order for Apple to address it.
 

Donka

macrumors 68030
May 3, 2011
2,782
1,399
Scotland
I've already logged this with Apple but may be worth others doing the same. My feel for this though is that it could be a hardware issue and affects them all. FWIW, I use my iPad in bed at night with the volume off and my wife can't hear it so I personally don't have an issue with it.
 
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ctg7w6

macrumors 6502
Oct 23, 2014
342
564
What problem does this cause?

It would only happen when you were playing something with the volume all the way down. If not playing anything it would be dead silent.

I must be missing something. "speaker gate" LOL!

https://forums.macrumors.com/threads/sound-still-coming-from-2018-ipad-pro-12-9-when-muted.2160801/

https://forums.macrumors.com/threads/11”-ipad-pro-faint-sound-on-mute.2153975/
What problem does this cause? Volume on mute playing sound, are you kidding me? How could anyone not think this was a problem?

Do I think it is "speaker gate"? No. It IS pretty annoying, however, and I don't like it. But to say it isn't a problem is nonsensical.
 

PatrikSelin

macrumors newbie
Original poster
Jan 18, 2019
5
0
This is not necessarily a problem for you. For example, if someone tries to sleeps next to you and can hear the sounds of the game.
 

Newtons Apple

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Do I think it is "speaker gate"? No. It IS pretty annoying, however, and I don't like it. But to say it isn't a problem is nonsensical.
OK, how about it is not a problem for me. I have a 10.5 and 11" at home and if it is making sounds when on mute, it must be so faint that I can not hear it.

This is really not disturbing a lot of people here as their are only a few threads. This certainly does not warrant being at "gate" thing.
 
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sracer

macrumors G3
Apr 9, 2010
8,642
9,316
Prescott Valley, AZ
OK, how about it is not a problem for me. I have a 10.5 and 11" at home and if it is making sounds when on mute, it must be so faint that I can not hear it.

This is really not disturbing a lot of people here as their are only a few threads. This certainly does not warrant being at "gate" thing.
I don't know if this issue is a "gate" issue, but I DO know that every "gate" issue starts with one person starting a thread about an issue, only to have it immediately dismissed out of hand. ;)
 
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Newtons Apple

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I don't know if this issue is a "gate" issue, but I DO know that every "gate" issue starts with one person starting a thread about an issue, only to have it immediately dismissed out of hand. ;)
I believe we are all guilty of this. This "horrible defect" has been reported by others and it gained little traction, I do not expect this one to do better.

Let them take it to Apple and they might just replace it.
 
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BaddAdvice

macrumors 6502
Jul 9, 2016
313
366
Yeah - my 12.9 does this as well. I'm betting ALL Pros do this, but you have to really listen for it. I'm assuming it's a software vs. hardware issue. But, you know what happens when you assume......
 

Absrnd

macrumors 6502a
Apr 15, 2010
584
776
Flatland
For example at night, it is very quiet... you can hear the sound in games. The device costs from $ 800 to $ 1,900. I think the device should work without problems.
If they don't get or agree with the GATE you are trying to get going, always say " the 800 to 1900 price tag, and it should work for that price" , statement,
and it makes sure everybody will agree with you :)

And dpn't forget the obligatory poll ;)
 

ctg7w6

macrumors 6502
Oct 23, 2014
342
564
OK, how about it is not a problem for me. I have a 10.5 and 11" at home and if it is making sounds when on mute, it must be so faint that I can not hear it.

This is really not disturbing a lot of people here as their are only a few threads. This certainly does not warrant being at "gate" thing.
Sure, not a problem for you. But objectively, it is a problem because mute does not equal mute.

Again, I don’t think it’s a “gate”, but it is a problem. What would happen if you turned your car off but it kept running? A problem? What if you turned your stove off but it didn’t turn off? If off does not equal off, a problem exists.
 
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Newtons Apple

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Sure, not a problem for you. But objectively, it is a problem because mute does not equal mute.

Again, I don’t think it’s a “gate”, but it is a problem. What would happen if you turned your car off but it kept running? A problem? What if you turned your stove off but it didn’t turn off? If off does not equal off, a problem exists.
I feel like your car not turning off problem would GREATLY exceed a problem like this. Good try!
 

PatrikSelin

macrumors newbie
Original poster
Jan 18, 2019
5
0
I feel like your car not turning off problem would GREATLY exceed a problem like this. Good try!
I'm pretty sure that the text shouldn't be taken literally. If you buy an expensive luxury car that works perfectly, but every time you close the door you will hear "Hitler was really a good fellow". It is not a problem, because the car works otherwise perfectly?
 

Newtons Apple

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I'm pretty sure that the text shouldn't be taken literally. If you buy an expensive luxury car that works perfectly, but every time you close the door you will hear "Hitler was really a good fellow". It is not a problem, because the car works otherwise perfectly?
Another stupid analogy.

Instead of complaining, do something and get it replaced. Hope the Apple store is very quiet so they can hear it and lets all hope that if they do hear it that it is not saying "Hitler was really a good fellow".
 
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ericwn

macrumors 601
Apr 24, 2016
4,579
2,839
I'm pretty sure that the text shouldn't be taken literally. If you buy an expensive luxury car that works perfectly, but every time you close the door you will hear "Hitler was really a good fellow". It is not a problem, because the car works otherwise perfectly?
My luxury goods usually don’t talk positively about Austrian racists. In fact they don’t talk at all.
 

Macalway

macrumors 68030
Aug 7, 2013
2,728
1,131
Software. 90% sure (i'm an expert at blindly guessing, you're welcome)

Not a serious issue probably, but they need to at least know it, so they can patch it.

Is it worthy of a 'gate' designation? Well....

Like others say, most people won't notice it. Good that you have, because under certain conditions, this would be not a lot of fun at quiet time.
 
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