iPad iPad Pro 2020 12.9 Screen Issue.

[DaBozMan]

Hi all,

I bought a 12.9 inch 2020 iPad Pro recently and have a strange problem with it...

I’ve been an iPad user since the first iteration and have had iPad, iPad 2, iPad 3, Air, Air 2, Pro 9.7 and Pro 12.9 2nd Gen (the old shaped one) and got on with them all without issues.

I got the pro in April when it first came out. Love the form factor, love the magic keyboard and usability wise it’s a fantastic device.

The issue is *something* with the screen. I can’t quite put my finger on it, but I simply can’t look at the screen for more than 15 minutes or so without my eyes feeling really tired and then aching.
At first I thought it was something to do with my eyes, maybe working from home for long hours during lockdown, but then I realised when I went back to the old 12.9 Pro it was fine.
I’ve tried reducing the brightness, increasing the brightness, both to no effect. I did some reading and found the ‘reduce white point balance’ (didn’t even know it existed) option and turned that on. It maybe felt a bit more comfortable, but still not like the older iPads.
I also tried messing True Tone, which I always left on with previous Pro’s, but other than changing the screen hue as expected, it doesn’t effect the discomfort.

If I look at the screen it looks fine - nice and sharp, with no real issues. Side by side comparison to the other Pro shows a *slight* difference in hue, but nothing noticable.
I asked my wife to look at it to see if she could see some sort of issue that I wasn’t picking up, but she said it looked fine - nice and sharp.

The only other thing I’ve noticed is some videos look lower resolution than I’m used to, but I assume this is due to reduced Bitrates from the providers. I will do some side by side testing on this when I get chance, though.

I’m considering raising a support request, but I’m not quite sure what to say is the actual defect.
Anybody had similar experiences with this latest (and older 2018) iPad Pro?

Interested in anyone’s views, particularly if moving from older iPads to the newer Pro’s.

Thanks.

 

[AutomaticApple]

Hi all,

I bought a 12.9 inch 2020 iPad Pro recently and have a strange problem with it...

I’ve been an iPad user since the first iteration and have had iPad, iPad 2, iPad 3, Air, Air 2, Pro 9.7 and Pro 12.9 2nd Gen (the old shaped one) and got on with them all without issues.

I got the pro in April when it first came out. Love the form factor, love the magic keyboard and usability wise it’s a fantastic device.

The issue is *something* with the screen. I can’t quite put my finger on it, but I simply can’t look at the screen for more than 15 minutes or so without my eyes feeling really tired and then aching.
At first I thought it was something to do with my eyes, maybe working from home for long hours during lockdown, but then I realised when I went back to the old 12.9 Pro it was fine.
I’ve tried reducing the brightness, increasing the brightness, both to no effect. I did some reading and found the ‘reduce white point balance’ (didn’t even know it existed) option and turned that on. It maybe felt a bit more comfortable, but still not like the older iPads.
I also tried messing True Tone, which I always left on with previous Pro’s, but other than changing the screen hue as expected, it doesn’t effect the discomfort.

If I look at the screen it looks fine - nice and sharp, with no real issues. Side by side comparison to the other Pro shows a *slight* difference in hue, but nothing noticable.
I asked my wife to look at it to see if she could see some sort of issue that I wasn’t picking up, but she said it looked fine - nice and sharp.

The only other thing I’ve noticed is some videos look lower resolution than I’m used to, but I assume this is due to reduced Bitrates from the providers. I will do some side by side testing on this when I get chance, though.

I’m considering raising a support request, but I’m not quite sure what to say is the actual defect.
Anybody had similar experiences with this latest (and older 2018) iPad Pro?

Interested in anyone’s views, particularly if moving from older iPads to the newer Pro’s.

Thanks.

Have you tried using night shift on the newer iPad Pro?

 

[millydog]

The 2017 iPP also has a pro motion display, but it can be controlled via settings. Do you perhaps have a different pro motion setting in each of the iPads. I thought that I read that some people have a sensitivity to it. So maybe you could try turning that off?

 

[DaBozMan]

Thanks to both for the suggestions.

Have you tried using night shift on the newer iPad Pro?

Never used night shift. I know it’s there, but never seen the need to use it.

The 2017 iPP also has a pro motion display, but it can be controlled via settings. Do you perhaps have a different pro motion setting in each of the iPads. I thought that I read that some people have a sensitivity to it. So maybe you could try turning that off?

Interesting, didn’t know about that setting. Checked it on the old iPP and it’s set to off. Same on new one.
I did try switching it on and noticed a slight improvement in the eye strain, BUT obviously the webpage scroll judder returned due to the low refresh.

The shops should be opening in the next few weeks here (UK) and I’ll compare the screen at a retail outlet to see if I can spot any obvious differences between the store iPad and my new one.