iPad Pro iPad Pro 9.7" iOS 10 Upgrade Problems

Discussion in 'iPad' started by mjohns930, Sep 13, 2016.

  1. mjohns930 macrumors newbie

    Oct 15, 2011
    Just upgrading my iPad Pro 9.7" to iOS 10 over the air and it is making me connect to iTunes and reload iOS 9.3.5 after the iOS 10 OTA update. Anyone else having the same issue? Will report back after the iTunes restore.
  2. aesc80 macrumors 6502


    Mar 24, 2015
    What's happening?
    The OTA update version might be corrupt. The update will download completely, verify prior to install, go into the Apple update screen, then crash into the "Plug into iTunes" screen. The update bar went as far as about 75% - 80%.

    Who is affected?
    So far, only iPad Pros, iPhone 6S / S+ and iPhone SEs have complained of corrupt installs. All of those who have complained used OTA updates, so it may affect more.

    What do I do?
    1.) DO NOT USE OTA UPDATES - it's the most common culprit in the bunch. Avoid it like the plague.
    2.) IF YOU ARE UPDATING, USE USB + iTUNES. Those who have been successful have used the iTunes download. Slower, but working.
    3.) IF YOU ARE BRICKED - Plug into iTunes and use "Update" to clear out your problem. You don't need to do a full restore, thankfully. I've done a simple update and everything worked swimmingly.

    Should be common knowledge to all Apple i users anyhow. :p
  3. Ffosse macrumors 68000

    Nov 5, 2012
    Who has iTunes anymore? I don't even have a mac or PC. The only way to update the OS I have is OTA. Chromebooks are slowly taking over.

    No problems with my mini 4 or SE.
  4. martiansoldier macrumors 6502

    Nov 12, 2010
    I'm traveling and don't have access to my personal laptop for iTunes. So, I updated my iPad Pro 9.7" OTA and not it wants me to connect to iTunes as well. Looks like I may be stuck with a brick until Friday.

    On my iPhone 6S, I downloaded iOS 10, but my low battery may have saved me from having another temporary brick.
  5. sjleworthy macrumors 65816


    Dec 5, 2008
    Penarth, Wales, UK
  6. joce09 macrumors newbie

    Jun 20, 2015
    Pretty sure I am. I plugged the Pencil in after doing the update via OTA and it caused the iPad to lock up and then flash between the lock screen where you have to put in the passcode so I unplugged the Pencil and plugged it in again, and it started charging but then it would lose the connection. Doing a restore on the iPad with iTunes and then trying it again.
  7. DashSatan macrumors 6502

    Mar 29, 2011
    Just plug into iTunes to update it. It'll say it has to restore but just click Update so it downloads iOS 10 and it'll update and not factory reset. Did it to me on my iPad Pro 9.7.
  8. martiansoldier macrumors 6502

    Nov 12, 2010
    I'm hoping to do that using my work laptop. iOS 10 Update is still downloading.
  9. smg30, Sep 13, 2016
    Last edited: Sep 13, 2016

    smg30 macrumors newbie

    Jul 9, 2010
    Yes, 12.9 iPad Pro OTA update problem for me. I am now connected to iTunes and trying to update (not restore) now. It appears to be updating, but going a bit slow.

    Update via iTunes seems to have worked with no need to restore.
  10. blaine07 macrumors 68000

    Nov 14, 2014
    On iPad Pro on 10.0.1 how do I see charge of Apple Pencil? Used to be in status bar drop down thing at top, now not there?
  11. rui no onna macrumors 603

    rui no onna

    Oct 25, 2013
    Problem with that is when you need to troubleshoot stuff (or maybe root/jailbreak your devices), you're likely to still need a full featured OS. I know you can install Linux on Chromebooks. Just not sure if iTunes will work under Wine.

    Also, the "cloud" is only as good as your internet connection. I always bring at least one Windows laptop with me (500GB-1TB internal SSD plus a couple of 2-4TB 2.5" external USB HDDs) when going on trips for Plex Media Server, backing up devices (particularly photos and videos), browsing non-mobile friendly websites, and troubleshooting should the need arise.
  12. masotime macrumors 68020


    Jun 24, 2012
    San Jose, CA
    Apple pretty much botched the initial 10.0.1 OTA. However, it's pretty much a lesson not to take risks of being a "first mover" and do an early OTA without being near a iTunes enabled computer.

    If you held off updating for maybe 2 hours you'd probably have no issues with the OTA.
  13. TheRealAlex macrumors 68000

    Sep 2, 2015
    Yeah I almost felt like posting a Community Wide Red Alert

    But this thread is ok. Do not if you have a Pro 9.7 Update to iOS 10 it can likely corrupt you data if yo don't care then go for it.
  14. joeblow7777 macrumors 603

    Sep 7, 2010
    Guess I was lucky. I did 2 OTA updates within minutes of the launch with no problem.
  15. mjohns930 thread starter macrumors newbie

    Oct 15, 2011
    I did the 9.3.5 restore then did the iOS 10 OTA again and it worked fine. Didn't have to restore from backup for 9.3.5 either.

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14 September 13, 2016