iPad Pro 9.7 service

Blaster13

macrumors 6502a
Original poster
Aug 6, 2015
647
233
so got the iPad Pro 9.7....
Been in a case iPad Air 2 case since I got it.
I took it out on Saturday to give it a clean noticed that it was bent.
(See pictures)

Don't know how it happened tbh and apple wanted to charge me for the repair which would of been £267..

After 2 phone calls the guy on the phone has been great and offered a free repair.

Now people that slag apple off when in fact these guys have done all they could for me to get this iPad fixed.

I love apple for things like this and their customer service.
 

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ericwn

macrumors 603
Apr 24, 2016
5,518
3,541
Excellent service for something that doesn't bend itself. Have you identified by now what went wrong?
 

Blaster13

macrumors 6502a
Original poster
Aug 6, 2015
647
233
Ye
The moral of the story is never use an iPad Air 2 case with an iPad Pro. ;)
Yes by the looks of it. I presume it was the magnets in the iPad case that have reacted with the smart connector.
[doublepost=1463504076][/doublepost]
Excellent service for something that doesn't bend itself. Have you identified by now what went wrong?
No like above I presume it's the magnets reacting with the smart connector. Iv got pics of it all the way around no creases or cracks or anything other than the warping.
 

Newtons Apple

Suspended
Mar 12, 2014
22,757
15,227
Jacksonville, Florida
Ye

Yes by the looks of it. I presume it was the magnets in the iPad case that have reacted with the smart connector.
[doublepost=1463504076][/doublepost]
No like above I presume it's the magnets reacting with the smart connector. Iv got pics of it all the way around no creases or cracks or anything other than the warping.
I hate to break it to you but the magnets did not bend your iPad. From the looks of it, someone sat on it.
 
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James.K.Polk

macrumors 6502a
Aug 31, 2015
786
275
Been on kitchen side for almost 7 days only had it for 9 days so definatley not been sat on.
I believe that, but there's also no chance magnets caused this. Is it possible it happened when you were squeezing the iPad into the case? That's my guess.
 
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James.K.Polk

macrumors 6502a
Aug 31, 2015
786
275
As you can see no other damage

coupd be but they are both same dimensions ain't they?
Sure, but you know putting on cases... torque is involved. Sometimes it's frustrating when the case is such a tight fit, you could accidentally put a little too much strain on the device. Not so hard to imagine when the iPad is so thin.
 
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