iPad Pro 9.7 service

Discussion in 'iPad' started by Blaster13, May 17, 2016.

  1. Blaster13 macrumors 6502

    Blaster13

    Joined:
    Aug 6, 2015
    #1
    so got the iPad Pro 9.7....
    Been in a case iPad Air 2 case since I got it.
    I took it out on Saturday to give it a clean noticed that it was bent.
    (See pictures)

    Don't know how it happened tbh and apple wanted to charge me for the repair which would of been £267..

    After 2 phone calls the guy on the phone has been great and offered a free repair.

    Now people that slag apple off when in fact these guys have done all they could for me to get this iPad fixed.

    I love apple for things like this and their customer service.
     

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  2. Mr.C macrumors 601

    Joined:
    Apr 3, 2011
    Location:
    London, UK.
    #2
    The moral of the story is never use an iPad Air 2 case with an iPad Pro. ;)
     
  3. ericwn macrumors 65816

    Joined:
    Apr 24, 2016
    #3
    Excellent service for something that doesn't bend itself. Have you identified by now what went wrong?
     
  4. Blaster13 thread starter macrumors 6502

    Blaster13

    Joined:
    Aug 6, 2015
    #4
    Ye
    Yes by the looks of it. I presume it was the magnets in the iPad case that have reacted with the smart connector.
    --- Post Merged, May 17, 2016 ---
    No like above I presume it's the magnets reacting with the smart connector. Iv got pics of it all the way around no creases or cracks or anything other than the warping.
     
  5. Newtons Apple macrumors P6

    Newtons Apple

    Joined:
    Mar 12, 2014
    Location:
    Jacksonville, Florida
    #5
    I hate to break it to you but the magnets did not bend your iPad. From the looks of it, someone sat on it.
     
  6. Blaster13 thread starter macrumors 6502

    Blaster13

    Joined:
    Aug 6, 2015
    #6
    Been on kitchen side for almost 7 days only had it for 9 days so definatley not been sat on.
     
  7. James.K.Polk macrumors 6502a

    Joined:
    Aug 31, 2015
    #7
    I believe that, but there's also no chance magnets caused this. Is it possible it happened when you were squeezing the iPad into the case? That's my guess.
     
  8. Blaster13 thread starter macrumors 6502

    Blaster13

    Joined:
    Aug 6, 2015
    #8
    As you can see no other damage
    coupd be but they are both same dimensions ain't they?
     

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  9. James.K.Polk macrumors 6502a

    Joined:
    Aug 31, 2015
    #9
    Sure, but you know putting on cases... torque is involved. Sometimes it's frustrating when the case is such a tight fit, you could accidentally put a little too much strain on the device. Not so hard to imagine when the iPad is so thin.
     

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