iPad Pro 9.7 Smart Keyboard corroding?

Discussion in 'iPad' started by soundwarp, Aug 10, 2016.

  1. soundwarp macrumors regular

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    Jul 4, 2009
    #1
    Anyone else's iPad Pro 9.7 with Smart Keyboard corroding all along the side of the iPad? Took it to the Apple Store recently and they replaced it but from what I'm seeing online it is just going to happen again to some people, if you have herd anything like this do you know if the regular Smart Cover does it too?
     

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  2. Relentless Power macrumors P6

    Relentless Power

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    Jul 12, 2016
    #2
    Wow. That's a first from what I have seen. I would take it back again for a return/exchange and Apple needs to contact their quality control. They did this for me when my stainless steel link bracelet varnished for no reason and they actually followed up with me at a later date.

    Let us know what you find out.
     
  3. soundwarp thread starter macrumors regular

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    #3

    Well I went yesterday afternoon asap and they claim it's not a rust issue or corrosion but a defective keyboard. They ended up replacing both for me I just need to wait for my model to come in. Like mine I found another post from the apple forums that had the exact same thing happen to me and from the looks of it others have too. It starts with finding a orange powder looking substance on it.

    I also don't feel it should be needed to put a tape strip on a product that this shouldn't be happening to begin with. I also added another look at mine.

    https://discussions.apple.com/thread/7519700?start=0&tstart=0
     

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  4. melman101 macrumors 68030

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  5. Newtons Apple Suspended

    Newtons Apple

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    #5

    I bet Apple hates these forums!
     
  6. melman101 macrumors 68030

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    #6
    Wow - if it gets worse, I'll bring mine in. Yes, I saw the powder. And my keyboard wasn't connecting properly. After I cleaned it all off, everything was working properly. But it's definitely very weird.
     
  7. BorderingOn macrumors 6502

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    #7
    Well at least this is a real complaint about an obscenely expensive accessory that may have a design flaw. If that wasn't bad enough, it may be taking the iPad's finish with it. Sounds like a fun conversation to have with a genius when the iPad goes out of warranty but is damaged by the accessory.
     
  8. TheRealAlex macrumors 65816

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    #8

    Those are some really strong Magnets hold it in place my guess is Apple switches to less powerful Magnents and issues a bulletin that this is normal wear and tear. For now get your replacements while you can.

    I am coining a phrase Corrosion Gate.
     
  9. Newtons Apple Suspended

    Newtons Apple

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    #9
    Insanely expensive? Lol.
     
  10. TheRealAlex macrumors 65816

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    #10
    I prefer His way obscenely expensive. Which is why I didn't drop over $180 bucks with tax on it. That An Apple Pencil and Apple Care right there.

    I much prefer the Logitech Create Keyboard for the 9.7 Pro. $99 Smart Connector and actual back lit keys and eliminates the need for a $50+ silicone back.
     
  11. soundwarp thread starter macrumors regular

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    Jul 4, 2009
    #11

    Well after finally getting my new tablet when he handed me a replacement keyboard i just looked at it and told him to keep it in the wrapper and i put it back in its box, where its going to stay. I really don't use it anyways and i don't want this to happen again and miss out if it goes past the warranty or apple tried to say like you said wear and tear.
     
  12. BorderingOn macrumors 6502

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    #12
    That's a shame. Ask them to buy it back.

    I wonder why the magnets are exposed on the keyboard but not the cover.
     
  13. alecgold macrumors 65816

    alecgold

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    #13
    I had a Belkin Qode Ultimate Pro Bluetooth keyboard that needed to be reconnected via Bluetooth settings. Every 5-10 minutes. It was 169.99 Euro and it didn't work, I couldn't get service (Belkin never responded to any questions via mail, phone wasn't possible) the firmware update only worked via iOS 8 (and I had 9 on all my devices).
    THAT was obscenely expensive. 170 Euro's for a keyboard that didn't work properly.
    The Apple Smart Keyboard works perfectly, gives IMHO a really good feeling when pressing a key, bit short travel but not extremely these days, full-size so no adjustment between this and my MacBook Pro, is spill-proof, thin and light. Always on my iPad Pro, so worth every penny to me.
     
  14. BorderingOn macrumors 6502

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    #14
    Understood but this post isn't about whether the keyboard functions. I should hope it does. But if poor materials or build quality is causing it to rot the side of the iPad I'd say that hurts the value prop and perceived Apple image of quality, worry free products.
     
  15. alecgold macrumors 65816

    alecgold

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    #15
    Certainly a good valid point. Good, worry free products are important. It is what apple stands for with slogans as "it just works". But if it fails, they usually have excellent service. I've had an iPhone 6 Plus that I did bend, (absolutely my mistake and abuse) and they replaced it for a brand new one with minimal cost (€69 iirc).
    I had the anti reflective coating on my MBP 13" come off. I had the option of bringing it in and waiting 2 hours to get it replaced or they would pick it up and repair it in 2-3 days. I rather had a perfect device without coatings rubbing off, (unfortunately this world isn't perfect) but if it does fail Apple helped me really good. That is also why I only buy directly at Apple and no longer with third parties.
     
  16. soundwarp thread starter macrumors regular

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    #16
    It sucks i wish there was more we could do, unfortunately without anyone making a ruckus with this it wont get known
     
  17. MrGimper macrumors 601

    MrGimper

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    Sep 22, 2012
    Location:
    Andover, UK
    #17
    But in turn forces you to have a back case, and reduces your choice of back cases to exactly one. Looks like a mess if you want to fold the keyboard back to actually use your tablet as a tablet, and is apparently a PITA to remove your device from.

    I'll stick with the ASK.


    EDIT: There are plenty of other 3rd-Party back cases at a lower cost point that are compatible with the ASK/SC. You don't have to buy the Apple Silicone Case. Also re the Logitech Create, don't forget the users who are complaining of it scratching their screens ....
     

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