iPad Pro iPad Pro keeps tripping WiFi??

Discussion in 'iPad' started by Beards, Apr 28, 2019.

  1. Beards macrumors 6502a

    Beards

    Joined:
    Mar 22, 2014
    Location:
    Derbyshire UK
    #1
    Guys, this is really bugging me in trying to find out why my iPad Pro seems to be tripping my home WiFi most evenings around the same time.

    It works flawlessly all day but come sometime around 10PM until around midnight it will continually trip my home WiFi resulting in having to wait 4 minutes whilst the router gets itself running again.
    It will then work for anything from a few minutes to something like 15mins then trip again and again and so on.

    Any takers on what is a possible problem will be welcome.
    Thanks.
     
  2. AutomaticApple macrumors 65816

    AutomaticApple

    Joined:
    Nov 28, 2018
    Location:
    Massachusetts
    #2
    That doesn't sound fun...
     
  3. BigMcGuire Contributor

    BigMcGuire

    Joined:
    Jan 10, 2012
    Location:
    California
    #3
    Reset router to factory defaults, see if there are any firmware updates. I had a router for almost 10 years and when my wife and I upgraded to MBPs it started choking so we retired it and got a nice Linksys Max-Stream AC4000 for bout $280. That solved all of our wifi problems. I know co-workers with similar routers that have issues (I've gone to their house and seen it) like what you explain. Not sure what to say other than luck of the draw? You'd think wifi issues would be a thing of the past these days.
     
  4. aakshey macrumors 68000

    aakshey

    Joined:
    Jun 13, 2016
    #4
    Usually every router starts having issues after a few months to sometimes over a year, rarely longer. In my experience, the cheaper ones have issues later as compared to more expensive ones.

    You don't need a USD 280 router to fix your issues. You need to buy a USD 50-100 router every 6-12 months and you won't have any of these issues. Even expensive routers very rarely last over anywhere from 6-18+ months before they start having minor issues.
     
  5. EugW macrumors 603

    EugW

    Joined:
    Jun 18, 2017
    #5
    I’ve been using the same AirPort Extreme for 6 years.

    In my experience, the cheap routers are the least reliable.
     
  6. BigMcGuire Contributor

    BigMcGuire

    Joined:
    Jan 10, 2012
    Location:
    California
    #6
    I know a lot of people who say the same as aakshey, but like you, I've found a better router solved all my problems. :/ Again, 2019, wifi problems should be a thing of the past. :(
     
  7. Beards thread starter macrumors 6502a

    Beards

    Joined:
    Mar 22, 2014
    Location:
    Derbyshire UK
    #7
    Hi again guys,
    Many thanks for the replies so far.
    I don’t think it’s the router as it only effects the iPad Pro.
    My other iPad and two iPhones are not effected.

    I did try resetting the Network settings on the Pro but that’s not done anything.
    Also, I don’t run any VPN’s either so I know that is not an issue.

    What about software, do you think it could be an App running in the background..... Please do not say yes as that will be a. nightmare to fix!!!
     
  8. BigMcGuire Contributor

    BigMcGuire

    Joined:
    Jan 10, 2012
    Location:
    California
    #8
    When my wife and I got MBPs - it was only the pros affected. Changing the wifi router fixed it for us.

    There isn't much you can do with WiFi settings on an Apple iPad. I'd recommend using them somewhere else (like a restaurant with WiFi or a friend/family's house and see if they have the same problem). If not, I'd definitely gift my wifi router to family/friends or sell it and try another wifi router.

    I spent way too much time trying to figure out our wifi problems - hence why I got a super expensive one (I was frustrated). lol.

    Hopefully someone else will post here (who is much smarter than I am (not saying I'm smart)).
     
  9. aakshey macrumors 68000

    aakshey

    Joined:
    Jun 13, 2016
    #9
    Try switching between 4g and Wifi. Try turning on/off airplane mode. Try restarting the iPad.

    Try another router, any router.
     
  10. BrianBaughn macrumors 603

    BrianBaughn

    Joined:
    Feb 13, 2011
    Location:
    Baltimore, Maryland
    #10
    Everyone else here seems to have an idea of what is happening to the OP. For one thing, I've never heard of the term "tripping" applied to wifi. I'm guessing the router is resetting/restarting?

    How did the OP pin this down to the iPad Pro? Is it not connected to wifi at all times when it's on and in the home?
     
  11. ventmore macrumors 6502a

    Joined:
    Jul 13, 2008
    #11
    Maybe it’s not specifically the iPad that’s causing your issues. A quick google for “router resets same time every day” turns up many results that may help.
     
  12. Beards thread starter macrumors 6502a

    Beards

    Joined:
    Mar 22, 2014
    Location:
    Derbyshire UK
    #12
    Yes Brian, ‘Tripping’ is a word used in the UK (and I assumed the US as well sorry) to indicate something is falling over, as in tripping up.
    You are also correct in that it is indeed the router that is flashing to tell me WiFi has failed which then takes four minutes to get itself back online again. It is only the WiFi though, an Ethernet connection carries on regardless.
    The way I found out it was the iPad Pro was through a long daily process through the late evenings. I eventually found that if the iPad Pro was switched off the WiFi did not fail. However, switch it on and the WiFi drops out of connection.
    --- Post Merged, Apr 28, 2019 ---
    Thanks.... I’ll have to check this out.
     
  13. ventmore macrumors 6502a

    Joined:
    Jul 13, 2008
    #13
    Does your router have any logs that you can access? They may be able to shed some light on what’s happening.
     
  14. DeltaMac macrumors G3

    DeltaMac

    Joined:
    Jul 30, 2003
    Location:
    Delaware
    #14
    Have you tried an iTunes restore on your iPad Pro?

    But --- What is different about that time period between 10PM and midnight - something that does not happen during the rest of the day?
    Might be nice to go into your router settings, and see what OTHER devices connect to your router at about 10PM.
    The DHCP settings should also show all the clients that are connected to your network. Maybe there are other devices that you don't know about, connecting to your Wifi. Might be good to eliminate other devices, even though you think no one else connects to your Wifi.
    (Maybe someone is playing an online game before retiring for the night? :cool: An online game could take (almost) enough bandwidth to dump your router, and your iPad Pro just takes your network over the edge.)
    Just thinking about something that you could look at, not just your iPad Pro.
     
  15. Beards thread starter macrumors 6502a

    Beards

    Joined:
    Mar 22, 2014
    Location:
    Derbyshire UK
    #15
    Going to look at the logs later after the next fail; which strangely for the first night in weeks it’s not happened tonight!!!
    --- Post Merged, Apr 28, 2019 ---
    Yes, I shall be looking at all the settings on the router just as soon as it next fails.
    I also will carry out a REIN test on AM 612KHz. (Repetitive electrical impulse noise). If it finds any noise then I’ll know there is interference somewhere.
     
  16. akash.nu macrumors 604

    akash.nu

    Joined:
    May 26, 2016
    #16
    Exactly what I was thinking. I’ve never heard that word being used for WiFi networks. In fact I fail to see how a device can “trip” a router.
     
  17. alongdingdong macrumors member

    Joined:
    Jul 16, 2014
    #17
    Lol what did i just read here... Please don`t spread nonsense.
     
  18. Beards thread starter macrumors 6502a

    Beards

    Joined:
    Mar 22, 2014
    Location:
    Derbyshire UK
    #18
    Do a Google search for the words ‘WiFi Tripped’

    As to the other part of your remark:- I have no idea either why my iPad Pro causes the WiFi to go into a reset, that is why I am asking here. All I know for definite is that if I use either my smaller iPad or any of my two iPhones the WiFi remains active but if I then pick up the Pro and use it, the WiFi invariably trips/fails and then goes into it’s four minute rebuild.

    Finally, when at home yes the iPad Pro is connected to the WiFi all the time and works flawlessly right up until the times I mentioned. If I knew why it only does this at a specific time I wouldn’t be asking for ideas.
     
  19. DeltaMac macrumors G3

    DeltaMac

    Joined:
    Jul 30, 2003
    Location:
    Delaware
    #19
    If all your own other devices are disconnected from your network, does your iPad Pro still reset your router at that same time.
    Are you close enough to other residences for other devices to connect to your wifi network, maybe some that are unknown to you?
    Again, the router log, or settings for DHCP should be inspected to see if OTHER devices are connected. You should rule that out, before continuing to blame your iPad Pro. Right now, you have only the router reset. The router logs should be able to help you discover WHY the reset happens.
     
  20. Beards thread starter macrumors 6502a

    Beards

    Joined:
    Mar 22, 2014
    Location:
    Derbyshire UK
    #20
    Over the course of this issue I have looked at my other equipment connected. This is what I have done so far:-
    1. Disconnected every item from WiFi with a check on the BT Home Hub 5 device list to ensure both 2.4GHz & 5GHz are empty.
    2. Allowed back on to WiFi a device one at a time each running for 15 minutes before running the next.
    At this point when the iPad Pro was brought in the WiFi not long after failed. Taking it back off again and the WiFi remained active.
    3. Took everything back off again and this time started with the iPad Pro. Again not long after the WiFi failed.

    What is strange though is last night the WiFi did not fail and the Event Log does not go back far enough to show any details from the last fail. As such this evening if it fails I will inspect the Event Log after WiFi is back up and running.
    I will also do a REIN test during the period it is down.
    Finally, I will look at the device list to see if any new devices have been activated. About this; I did think sometime back it may have been an external device connecting to my WiFi network. I changed the password to a high strength but the issue continued.

    To be honest, I totally agree with the guys who feel it cannot be the iPad Pro but with what i have done it continually points to the device.
     
  21. jagolden macrumors 6502a

    jagolden

    Joined:
    Feb 11, 2002
    #21
    I’ve had my Apple router for 6+ years. Never an issue.
     
  22. BrianBaughn macrumors 603

    BrianBaughn

    Joined:
    Feb 13, 2011
    Location:
    Baltimore, Maryland
    #22
    It very well could be that the iPad Pro is the device that exposes some problem with the Home Hub 5 router…but the problem probably IS the router and beyond that probably the router firmware.
     
  23. Beards thread starter macrumors 6502a

    Beards

    Joined:
    Mar 22, 2014
    Location:
    Derbyshire UK
    #23
    Yes Brian, I agree with you on this.
    Btw... tonight it failed (as in just). I’ve checked the Event Log but apart from:-
    22:27:31, 29 Apr. WAN connection PTM connected
    22:23:15, 29 Apr. WAN connection PTM disconnected
    22:23:04, 29 Apr. PPP LCP Send Termination Request (User request)
    22:23:01, 29 Apr. PPP LCP Send Termination Request (User request)
    22:23:00, 29 Apr. DSL Link Down: duration was 79516 seconds
    There’s little to explain why it failed.
    So, I have Packet Transfer Mode showing as disconnects then reconnecting but nothing spurious in between.
     
  24. ventmore macrumors 6502a

    Joined:
    Jul 13, 2008
    #24
    Googling “PPP LCP Send Termination” shows many people are having similar issues.
     

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23 April 28, 2019