iPad iPad Pro M1 18.1 Broken

[emmab2006]

Well, after owning my iPad Pro M1 12.9 for the last 2 years which I have loved and used daily...

I did the latest iPad OS 18.1 Beta update, and now my iPad will not recognize ANY USB Cables anymore

it is stuck in recovery mode, with being unable to use ANY USB-C Cable , even the one from apple themselves

tried using DFU mode, but once again not recognized on ANY of my macs or Pc's ...

Apple is not willing to do anything to help fix it as it is out of warranty.

has anyone else experienced this and managed to fix there £1200 device ??

 

[Reverend Benny]

Well, after owning my iPad Pro M1 12.9 for the last 2 years which I have loved and used daily...

I did the latest iPad OS 18.1 Beta update, and now my iPad will not recognize ANY USB Cables anymore

it is stuck in recovery mode, with being unable to use ANY USB-C Cable , even the one from apple themselves

tried using DFU mode, but once again not recognized on ANY of my macs or Pc's ...

Apple is not willing to do anything to help fix it as it is out of warranty.

has anyone else experienced this and managed to fix there £1200 device ??

I would like to think Apple would be interested in finding out why it was bricked and maybe get a hold of your device. That's if it is SW related.

Give it a try again, write a bugreport and tell them what happened.

Edit: does it charge via the USB port?

 

[d5aqoëp]

Can you try using 3u tools on Windows? It has got several mini utilities inside to kick iPads or iPhones out of recovery. It will also check if your Apple usb driver is fine or not.

 

[emmab2006]

Spoken to Apple again. no interest. want to charge me 700 quid to fix something they broke ! i have tried everything tools wise including 3u tools , nothing is detect on mac or PC , as well as 12 USB-C Cables. i now have a brick and apple do not care. at this point I am seriously selling all my apple stuff. this has been a Disgraceful experience. 20 years of purchasing thee products. and I am slapped in the face !

i will also be contacting trading standards.

 

[cheese1234]

You said your on 18.1 which at this time is still in beta. The beta terms and conditions say that your device may become unusable and unable to restore about half way though in bold letters.

 

[cheese1234]

It may just need to sit a little bit as well. I have found with my iPad Air M1 also running 18.1 Beta that if it won't turn on I just let it sit on the charger alone for a day or two and then it Will boot up. It's interesting that that is happening back to M1 devices as well. I just thought the M4 iPads were affected.

 

[UltimateSyn]

You said your on 18.1 which at this time is still in beta. The beta terms and conditions say that your device may become unusable and unable to restore about half way though in bold letters.View attachment 2432470

Dang, is that Public Beta or Dev Beta or both?

 

[BigBlur]

Dang, is that Public Beta or Dev Beta or both?

Both. It also states they're not obligated to provide support - though they will always try to restore the latest shipping version if you ask them to.

OP, take your iPad to an Apple Store and see if they can restore iPadOS 17.7. That will at least confirm if it's a hardware issue or not.

Also, this does not seem to be related to the issues seen with the M4 iPads. Only 18.0 affected them; not 18.1. Have not heard of anyone else complaining about their M1 iPads bricking either.

 

[masotime]

When doing risky stuff like installing betas, it’s important to accept the associated risks.

Risks could maybe be reduced by subscribing to AppleCare+ - that will reduce repair costs although that’s kind of baked in with the ”insurance” premium already paid. There’s peace of mind though.

 

[MacPioneer]

FWIW, I too have a 12.9 M1 (fifth gen), I upgraded to 18.1 Developer Beta with no problems, and it runs just fine (I’m typing this reply on it right now).

 

[Snowybear]

Well, after owning my iPad Pro M1 12.9 for the last 2 years which I have loved and used daily...

I did the latest iPad OS 18.1 Beta update, and now my iPad will not recognize ANY USB Cables anymore

it is stuck in recovery mode, with being unable to use ANY USB-C Cable , even the one from apple themselves

tried using DFU mode, but once again not recognized on ANY of my macs or Pc's ...

Apple is not willing to do anything to help fix it as it is out of warranty.

has anyone else experienced this and managed to fix there £1200 device ??

I am making an assumption from the term "700 quid" that you're English and this iPad Pro was purchased in the UK or EU. If this is the case you should be aware that there is a standard 2 year warranty for all products that can be extended up to 6 years in most cases. This is because the term that an iPad should be expected to reasonably work for is can be tied to the length of time that Apple will provide updates, which in this case is between 5 and 6 years. Under the sale of goods act "You have legal rights for up to 6 years (5 years in Scotland) if there’s a fault." This is because you could reasonably expect the device to work trouble free for that duration. Seeing as a software update that Apple made available, even though it is in Beta, should not be expected to completely Brick the device. In the case of iPadOS 18.0, they did not even argue, mainly because it was bricking M4 iPads. As a user you would have researched the Beta, and come to the conclusion that it would be expected of Apple to have done testing on software they were to release so as not to unduly damage a device that is still supported, after all you are doing free testing of the software for them.

Visit your nearest Genius Bar and use this against them. It should work, and refuse to accept any other rubbish. A device that is using Apple official software, and beta software is official, should not render the device unworkable or DOA, not this close to the official release version. The main thrust of the beta EULA is to warn you that this is uncharted territory, however, it would be remiss on Apple to release versions of the Beta that were so close to the actual release as to cause catastrophic failure of the device in question. This is not a cheap device and you expect better of a company, including helping users to restore to working versions.

 

[Snowybear]

I am making an assumption from the term "700 quid" that you're English and this iPad Pro was purchased in the UK or EU. If this is the case you should be aware that there is a standard 2 year warranty for all products that can be extended up to 6 years in most cases. This is because the term that an iPad should be expected to reasonably work for is can be tied to the length of time that Apple will provide updates, which in this case is between 5 and 6 years. Under the sale of goods act "You have legal rights for up to 6 years (5 years in Scotland) if there’s a fault." This is because you could reasonably expect the device to work trouble free for that duration. Seeing as a software update that Apple made available, even though it is in Beta, should not be expected to completely Brick the device. In the case of iPadOS 18.0, they did not even argue, mainly because it was bricking M4 iPads. As a user you would have researched the Beta, and come to the conclusion that it would be expected of Apple to have done testing on software they were to release so as not to unduly damage a device that is still supported, after all you are doing free testing of the software for them.

Visit your nearest Genius Bar and use this against them. It should work, and refuse to accept any other rubbish. A device that is using Apple official software, and beta software is official, should not render the device unworkable or DOA, not this close to the official release version. The main thrust of the beta EULA is to warn you that this is uncharted territory, however, it would be remiss on Apple to release versions of the Beta that were so close to the actual release as to cause catastrophic failure of the device in question. This is not a cheap device and you expect better of a company, including helping users to restore to working versions.

Oh yeah, also had a sudden thought that as the iPadOS 18.0 official release bricked a number of M4 iPads, Apple is known to release buggy software even after testing. That would imply that if they accept the fault on software they have signed off on, as apparently safe, they should also accept a measure of responsibility regarding iPadOS 18.1 beta software that should not be expected to damage this close to official release of this version.

 

[*~Kim~*]

It wouldn’t be so bad if it was just a hold against the card, with payment only being taken if a hardware issue was found. It’s more likely than not that this is a software issue.

Some users here have bought base iPads on sale to use for beta testing, or used a previous iPad rather than risking Pros in daily use on it. They shouldn’t have to, but when Apple are known to deny issues, it’s a prudent thing to do. Or just don’t do free testing for them.

 

[Teletypewriter]

I am wondering if using a Thunderbolt-3 cable instead of a USB-C cable will wake up the iPad Pro. Perhaps the speed boosting intelligence in the cable will assist in talking to the iPad Pro internals.

I upgraded my M1 iPad Pro last night to 18.1 the old fashioned way. I plugged my iPad Pro into my Mac Mini. From the Finder window, I made a backup of my iPad, and then upgraded the iPad. If any issues occur, I can roll-back to my previous backup.

I pay on $7.99/mo for Applecare which covers my iPad Pro and Magic Keyboard. (The minute I discontinue it, it will fail!)