iPad Pro restore doesn't restore user prefs/documents?

Discussion in 'iPad' started by farewelwilliams, Nov 16, 2015.

  1. farewelwilliams macrumors 65816

    Joined:
    Jun 18, 2014
    #1
    So I'm having an issue with the iPad Pro not turning on after being charged over night.
    - I did a quick iCloud backup and then did a erase all content and settings.
    - I attempted to restore from iCloud, but after 20 minutes, it gets stuck at a white background with black logo screen.
    - I figured it was restoring, so I left it doing its thing for 3 hours while I went to grab some food. Came back, and it was still stuck at that screen.
    - I did a hard reboot, and it finally was restoring my apps.
    - Problem is, it downloaded all of my apps, but didn't restore my settings. Hours of work were spent logging into Google, dropbox, 1Password, Slack, etc..
    - So I tried restoring from iCloud backup and the same thing happened (stuck at screen, hard reboot, restored apps without user prefs)

    Anyone else have this issue?
     
  2. sjleworthy macrumors 65816

    sjleworthy

    Joined:
    Dec 5, 2008
    Location:
    Penarth, Wales, UK
    #2
    i did an itunes restore from backup from my ipad2 on the weekend with zero issue. all i had to make the extra effort for was transferring documents in pages and numbers.
     
  3. farewelwilliams thread starter macrumors 65816

    Joined:
    Jun 18, 2014
    #3
    must be an ipad pro specific issue.
     

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