iPad prompts for email/password that's not mine - Help

Discussion in 'iPad' started by RedlegsFan, Oct 12, 2017.

  1. RedlegsFan macrumors 6502

    Joined:
    Mar 15, 2012
    #1
    On my recently purchased iPad Pro 10.5, I set up via an iCloud backup of my old iPad Air 2. Now I am getting prompts to log into to, I believe iTunes, using some weird email address that is not associated with me. After doing some quick research, I have determined I MIGHT have downloaded a pirated song, or maybe even an app way back when when I jailbroke an old iPad or something..? But I am trying to find out how to fix this without having to blow my iPad up and start new, without using my old backup.

    I am thinking I just need to find either the song or the app, that is tied to this random email address and delete it. Any idea if that is correct and if so, how can I go about this?

    Thank you
     
  2. 1k9 macrumors member

    Joined:
    Feb 24, 2014
  3. Newtons Apple Suspended

    Newtons Apple

    Joined:
    Mar 12, 2014
    Location:
    Jacksonville, Florida
    #3

    Hope you bought it from Apple and still have the receipt. With the receipt Apple may fix this for you.
     
  4. RedlegsFan thread starter macrumors 6502

    Joined:
    Mar 15, 2012
    #4
    No, its not really the iPad thats the issue, its my iCloud backup. and yes I guess I could just restore from new, but I am trying to avoid that if I can, if all it takes is me removing a song or an app that is tied to this email address
     
  5. ericwn macrumors 65816

    Joined:
    Apr 24, 2016
    #5
    It may come down to you doing a restart and trying your apps piece by piece. Could it also be something like family sharing that once was set up with your iCloud account and now maybe not used anymore?
     
  6. BrianBaughn macrumors 601

    BrianBaughn

    Joined:
    Feb 13, 2011
    Location:
    Baltimore, Maryland
    #6
    Clean it up with a "Restore as New" and not from a backup. I'm pretty sure Apple doesn't provide a neat way to see all of your purchases. A sloppy way...yes.
     
  7. RedlegsFan thread starter macrumors 6502

    Joined:
    Mar 15, 2012
    #7
    Yeah, that might be my only option. I removed a few apps that I have had for several years, that could be the culprit. If that doesn't work, I will do a restore as new.
     
  8. 1k9 macrumors member

    Joined:
    Feb 24, 2014
    #8
    Restore to new then restore from I tunes and leave out your music. That should help define if the pirated song as the culprit and go from there.

    Not really sure I understand your statement
    “Now I am getting prompts to log into to, I believeiTunes, using some weird email address that is not associated with me.” What do you mean “I believe iTunes” ?
     
  9. RedlegsFan thread starter macrumors 6502

    Joined:
    Mar 15, 2012
    #9
    That is just what pops up... it prompts me to sign into iTunes with that strange email address. At their time I posted this, I wasn’t sure what the prompt was asking me to sign into...
     
  10. steve23094 macrumors 68000

    steve23094

    Joined:
    Apr 23, 2013
    #10
    You're correct. There's a good chance you have a song in there somewhere that you downloaded illegally and it still has the other user's ID on it.
     

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