iPad Remote Control for HelpDesk Support

Discussion in 'iPad' started by santosmarco, Sep 1, 2011.

  1. santosmarco macrumors newbie

    santosmarco

    Joined:
    May 2, 2011
    Location:
    Mexico City
    #1
    Please, I would like to know if somebody knows some way to perform remote control with the iPad? I am looking for a solution for helpdesk in order to offer support for iPads with sales people. Thank you!
     
  2. dsampley macrumors regular

    dsampley

    Joined:
    Jul 2, 2007
    #2
    Teamviewer, logmein, and splashtop remote are some options to consider.
     
  3. bmwman3241 macrumors regular

    Joined:
    Oct 13, 2009
    #3
    Do you want to remotely control the computer or iPad?

    If you want to control the computer, LogMeIn Ignition or Splashtop are 2 I use.
     
  4. Yokley, Sep 12, 2011
    Last edited: Sep 13, 2011

    Yokley macrumors newbie

    Joined:
    Sep 12, 2011
    #4
    I did some research into remote support tools recently.

    Bomgar will allow you to support other devices from an iPad. It will also allow you to remote support iPads by sending configuration updates to an iPad, but not enable you to share screens.

    LogMeIn Rescue also provides remote support of iPads through chat and sending configuration updates, but again not sharing screens. Note that you'll need the add-on license for supporting mobile devices.

    Teamviewer allows you to support other devices from an iPad, but doesn't currently allow remote support of an iPad.

    As far as I know there aren't any tools which allow you to remote control an iPad screen. I'd be interested to know if anyone comes across such a solution.

    Hope this helps.
     

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