iPad Repair ... At the Depot?

Discussion in 'iPad' started by James.K.Polk, Jul 2, 2016.

  1. James.K.Polk macrumors 6502a

    Joined:
    Aug 31, 2015
    #1
    Does anyone know what my iPad Pro could be doing at the Depot?

    I'll give a little background. I brought my iPad Pro in to a third-party authorized re-seller (see my thread: http://forums.macrumors.com/threads/uneven-backlight-spotlighting-from-an-angle.1980167/). I was told it failed their diagnostic exam and I'd have it back in 1-2 days. In the past, I've always had my replacement devices next-day from these guys. They're pretty quick, as a rule.

    Today I called as we were on day 3 and they hadn't responded to my email. I was told it was sent to the "Depot" because they wanted to be sure it wasn't a more widespread issue. I've never had this happen from Apple before, and I run tech support for a small lab, so I've dealt with dozens if not hundreds of Apple devices. Does anyone know what the deal is? Are they doing a screen-repair only (for the backlight), or a full replacement?

    Thanks.
     
  2. RootBeerMan macrumors 6502

    RootBeerMan

    Joined:
    Jan 3, 2016
    #2
    Hard to say. If I had to guess, I'd say they were possibly looking into the logic board or video chips, just to be sure. Maybe they found something that needed more attention than the screen alone.
     
  3. Spink10 macrumors 601

    Spink10

    Joined:
    Nov 3, 2011
    Location:
    Oklahoma
    #3
    You think they sent it to the Apple Service Center? If so you can check update through your support profile.
     
  4. James.K.Polk thread starter macrumors 6502a

    Joined:
    Aug 31, 2015
    #4
    They specifically told me Depot on the phone, which stood out as I thought that was only for Macs!
     
  5. Spink10 macrumors 601

    Spink10

    Joined:
    Nov 3, 2011
    Location:
    Oklahoma
    #5
    They may be just using slang. If Apple has it or being sent to Apple you can see under your product info.

    https://supportprofile.apple.com

    Select your device
    Hit the repair activity tab

    If Apple is getting it it will show up there.
     
  6. James.K.Polk thread starter macrumors 6502a

    Joined:
    Aug 31, 2015
    #6
    Nothing there, just record that I chatted them about it... Hmm....

    Edit: And a record of my call today. Very weird! I called the local repair place, not Apple directly...
     
  7. Spink10 macrumors 601

    Spink10

    Joined:
    Nov 3, 2011
    Location:
    Oklahoma
    #7
    Bummer. Long weekend also. :(
     
  8. James.K.Polk thread starter macrumors 6502a

    Joined:
    Aug 31, 2015
    #8
    Yep. The guy told me Tuesday on the phone but... He also told me Friday when I dropped it on Wednesday day... One day?

    Thanks for the help!
     
  9. Spink10 macrumors 601

    Spink10

    Joined:
    Nov 3, 2011
    Location:
    Oklahoma
    #9
    No problem. Wish I could have helped more.
     
  10. James.K.Polk thread starter macrumors 6502a

    Joined:
    Aug 31, 2015
    #10
    Got it back today. I chatted with AppleCare and they told me it wasn't shipped until Saturday. Whose fault that was... I can't be totally sure. Regardless, glad I have it - and it's perfect.
     
  11. Capt T macrumors 6502a

    Joined:
    Mar 20, 2010

Share This Page