Become a MacRumors Supporter for $50/year with no ads, ability to filter front page stories, and private forums.

James.K.Polk

macrumors 6502a
Original poster
Aug 31, 2015
862
325
Does anyone know what my iPad Pro could be doing at the Depot?

I'll give a little background. I brought my iPad Pro in to a third-party authorized re-seller (see my thread: https://forums.macrumors.com/threads/uneven-backlight-spotlighting-from-an-angle.1980167/). I was told it failed their diagnostic exam and I'd have it back in 1-2 days. In the past, I've always had my replacement devices next-day from these guys. They're pretty quick, as a rule.

Today I called as we were on day 3 and they hadn't responded to my email. I was told it was sent to the "Depot" because they wanted to be sure it wasn't a more widespread issue. I've never had this happen from Apple before, and I run tech support for a small lab, so I've dealt with dozens if not hundreds of Apple devices. Does anyone know what the deal is? Are they doing a screen-repair only (for the backlight), or a full replacement?

Thanks.
 

RootBeerMan

macrumors 65816
Jan 3, 2016
1,472
5,270
Hard to say. If I had to guess, I'd say they were possibly looking into the logic board or video chips, just to be sure. Maybe they found something that needed more attention than the screen alone.
 

Spink10

Suspended
Nov 3, 2011
4,261
1,020
Oklahoma
Does anyone know what my iPad Pro could be doing at the Depot?

I'll give a little background. I brought my iPad Pro in to a third-party authorized re-seller (see my thread: https://forums.macrumors.com/threads/uneven-backlight-spotlighting-from-an-angle.1980167/). I was told it failed their diagnostic exam and I'd have it back in 1-2 days. In the past, I've always had my replacement devices next-day from these guys. They're pretty quick, as a rule.

Today I called as we were on day 3 and they hadn't responded to my email. I was told it was sent to the "Depot" because they wanted to be sure it wasn't a more widespread issue. I've never had this happen from Apple before, and I run tech support for a small lab, so I've dealt with dozens if not hundreds of Apple devices. Does anyone know what the deal is? Are they doing a screen-repair only (for the backlight), or a full replacement?

Thanks.
You think they sent it to the Apple Service Center? If so you can check update through your support profile.
 

James.K.Polk

macrumors 6502a
Original poster
Aug 31, 2015
862
325
You think they sent it to the Apple Service Center? If so you can check update through your support profile.
They specifically told me Depot on the phone, which stood out as I thought that was only for Macs!
 

James.K.Polk

macrumors 6502a
Original poster
Aug 31, 2015
862
325
They may be just using slang. If Apple has it or being sent to Apple you can see under your product info.

https://supportprofile.apple.com

Select your device
Hit the repair activity tab

If Apple is getting it it will show up there.

Nothing there, just record that I chatted them about it... Hmm....

Edit: And a record of my call today. Very weird! I called the local repair place, not Apple directly...
 
Register on MacRumors! This sidebar will go away, and you'll see fewer ads.