iPad screen scratched!?!?!

Machoo

macrumors member
Original poster
May 26, 2010
37
0
Ok, can you help me? It looks like I have a scratch right in the middle of my screen. It is about an inch long. It is def a scratch, it won't wipe off! I find this very hard to understand. I have only had the ipad for 3 weeks and I do have the smart cover on it (from day one), and I treat it like a little baby. Nothing sharp of any kind has ever been near the screen! So, my question is. How easy is it to scratch these screens? Has anyone else scratched theirs? I just cannot believe I have scratched it.
 

crobbins

macrumors 6502
Nov 11, 2006
284
3
Colorado
I've had this happen to mine before. I know the Genius Bar has the new damage policy, but they replaced mine once for it. They said it was obvious there was no damage otherwise..not sure if it would still work, but you could give it a try..
 

daio

macrumors regular
Apr 14, 2011
159
35
Germany
Mine scratched within around 3 weeks of purchase too. I also use a smart cover. In my case, I put my scratch down to the fact that when I use my smart cover, the inside part of the cover sits on the surface of a desk or whatever, and that desk may contain scratchable particles or small objects that when stuck onto the smart cover, may press against the screen when the smart cover is again closed. They do scratch but only with something pretty sharp, like a small stone or a sharp metal object. My advice would be to always clean off the surface of the table/desk you are using before opening and using the smart cover.

When you have the smart cover attached and laid totally flat on a table, pressing on the ipad will push any small specks into the smart cover's soft surface, embedding it into the cover which in turn scratched the ipad when closed again.

I regret buying my smart cover for that very reason.
 

Macman45

macrumors G5
Jul 29, 2011
13,199
133
Somewhere Back In The Long Ago
This Is Why

I stopped using my smart cover....The metal hinge clips can easily casuse damage. Used it once, and now it's gathering dust. I use a Griffin back cover when my iPad is on it's stand, and you should see the amount of scratches that are on the cover. These would have badly scuffed up the back of my iPad had I not put it on.

I hope you get lucky with the genius bar....Some are great, and after all, it is nearly Christmas.
 

fat jez

macrumors 68000
Jun 24, 2010
1,660
208
Glasgow, UK
I had a month old iPad with a smart cover. I got a scratch on the screen. Apple swapped it, but charged me. Needless to say I now have a screen protector and a different case that does not press against the screen.

I got flamed for saying this before, but those screens are nowhere near as scratch resistant as Apple would have us believe.
 

Macman45

macrumors G5
Jul 29, 2011
13,199
133
Somewhere Back In The Long Ago
Makes You Wonder

I had a month old iPad with a smart cover. I got a scratch on the screen. Apple swapped it, but charged me. Needless to say I now have a screen protector and a different case that does not press against the screen.

I got flamed for saying this before, but those screens are nowhere near as scratch resistant as Apple would have us believe.
Why they keep selling the damn things with such a poor design. The metal magnets could easily be encased in rubber or plastic to prevent such damage.
 

jabingla2810

macrumors 68020
Oct 15, 2008
2,271
937
I also use the smart cover.

I take it off and put it on about 5 or 6 times a day average, and have done since I bought it on release day.

The hinge DOES use a protective rubber strip, and has not caused any scratch of damage to my iPad.

No scratch on my screen either, but I can understand how easily it would scratch.

Regardless, just thought I would give a positive smart cover story... I think it’s an amazingly designed accessory and has never damaged my iPad.
 

takeshi74

macrumors 601
Feb 9, 2011
4,974
68
How easy is it to scratch these screens?
Easy, depending on circumstances, preventative measures taken (or not taken) and plain old luck.

Has anyone else scratched theirs?
I haven't but others have. Not sure how that helps you.

If you want to prevent scratches then the more precautions you take, the better your odds. Just keep in mind that odds are not a guarantee. Even taking all the precautions possible you still run the risk of possibly scratching the screen.

Did you use a screen protector?

I got flamed for saying this before, but those screens are nowhere near as scratch resistant as Apple would have us believe.
Doesn't matter how scratch resistant something is. Scratch resistant != unscratchable. A lot of of people seem to confuse the former with the latter.
 

Machoo

macrumors member
Original poster
May 26, 2010
37
0
Smart Cover

Yeah as a couple of you have suggested I think the Smart Cover may have had something to do with it. Although I have always wiped the surface down if I was going to flip the smart cover over and lay the ipad down. Bummer. I really like the design of the smart cover. I think it is amazing. But there are very conflicting reports. Some say it damages and scratches the ipad where the magnets attach and some say it doesn't! So far it has not scratched the back of my ipad but that scratch in the middle of the screen sure is a bummer!

I also wipe the screen each day with a black Apple screen cleaning cloth. So unfortunately as someone said in a previous post, my finger prints don't cover the scratch cause there are no prints! HA! I'm telling you, as probably most of you do that I baby this thing big time!

So that is why I posted to see if any of you have scratched yours without even knowing how you did it. I play guitar and teach. I have guitars worth several thousand dollars. I know where every single scratch and dent on each guitar is from....this bar, that coffee shop, drunk friend....that kind of thing. So to scratch my beloved ipad right in the middle of the screen and have no clue as to why really has me stumped. For better or worse it's good to hear others have done it as well.
 

Ponderous

macrumors regular
Mar 12, 2011
121
0
New Jersey
Good luck with the replacement. Genius bar told me that the small chip on the corner of the 30 pin connector on my iPad 2 is accidental damage and it will cost $200 for a new one. Not happy. I submit thatnits incidental damage as it occurred by merely plugging and unplugging the charger. No drops. No water damage. No scratches. I baby this thing and am thoroughly pissed to hear it was my "accident.".

I believe the iPad 2 has a design flaw versus the iPad one. The angled bezel design on the iPad 2 versus the square flat design of the ipad1 causes one to insert the plug at a slight angle. I am planning another trip to the store to speak with a manager.
 

fat jez

macrumors 68000
Jun 24, 2010
1,660
208
Glasgow, UK
Doesn't matter how scratch resistant something is. Scratch resistant != unscratchable. A lot of of people seem to confuse the former with the latter.
Correct, if you take a diamond to something, it will scratch, due to the higher hardness index. What I meant by my comment is that that whatever the screen on the iPad is made from, it seems softer than normal glass.
 

phpmaven

macrumors 68040
Jun 12, 2009
3,403
466
San Clemente, CA USA
I always have to laugh to myself when I read these "my iPad screen is scratched!" threads.

I have had 3 different iPads and have at least 20 friends with them and I've never seen a scratch on any of them. I don't know how people manage it. You really have to be careless to scratch the screen. Rubbing it with a sandpaper or a rag you picked up off the floor of the garage. I almost blew my coffee out my nose when I read the post above about not putting your iPad down where it might pick small stones or sharp metal objects on the inside of the cover. Are some people setting these down on a work bench in a machine shop. :p

Now if you have toddlers in the house, I can see this happening. But if you use common sense and never wipe the screen with something that has rocks or metal shrapnel on it, you'll be fine.

Oh, and to the posters that claim that the smart cover scratches or damages the iPad. Absolute nonsense. I've used mine since day one, yanking it on and off and at times rubbing it back and forth across the screen to clean it, and have never had a single mark.
 

takeshi74

macrumors 601
Feb 9, 2011
4,974
68
I always have to laugh to myself when I read these "my iPad screen is scratched!" threads.

I have had 3 different iPads and have at least 20 friends with them and I've never seen a scratch on any of them. I don't know how people manage it. You really have to be careless to scratch the screen
I always have to laugh when people make nonsense comments like this. Your experiences and your friends experiences are not statistically significant or indicative of any overall trend despite what you believe.

"Being careful" is not a guarantee that you won't damage or scratch your device. It helps to mitigate the possibility of damage but that's it. It doesn't take much to scratch. A grain of sand or any speck of material harder than a part or parts of your device can cause scratches. Accidents happen as well -- even to the careful.

Oh, and to the posters that claim that the smart cover scratches or damages the iPad. Absolute nonsense. I've used mine since day one, yanking it on and off and at times rubbing it back and forth across the screen to clean it, and have never had a single mark.
Ah yes, the old "never happens to me so it can't ever possibly happen" nonsense meme. The smart cover can pick up grit that can cause scratches.
 

AlkFoo

macrumors member
Dec 16, 2010
75
0
I have had 2 iPad 2's... the first one was easily scratched by the smart cover, as I missed attaching the cover to the side of the iPad. I watched it not connect and graze over the screen, leaving a nice scratch about an inch long.

A couple of things come to mind: The first is, the more I worried about any of my apple products, the more it seems to scratch, drop, etc... I think the condition of any Apple product I ever owned was my 3GS, that was given to me when my 3G died. I didn't put it in a case, and didn't put a screen protector or anything on it. Had if for close to a year and never once dropped it, nor did it ever get a scratch. Can't say the same about my original 3G... put that in a case from the beginning and within 2-3 months notice scratches on the screen (although it was in a case). Is there a point to this... for me, being careless is one thing but the less I worried about it and the more I just enjoyed it, the better condition it was in.

Maybe, just put it in a case when you are taking it out of the home... seems to work for me... but don't let anybody tell you different. It can happen very, very easily from a multitude of things.
 

Amazing Iceman

macrumors 68040
Nov 8, 2008
3,957
1,550
Florida, U.S.A.
My iPad 1 remained scratch-free for more than a year using the Apple iPad Cover, until one day it got scratched. It was on a day when I was looking for a restaurant with some friends; I suspect it got scratched by someone's gold ring or any other jewelry or watch. :mad:

----------

I have had 2 iPad 2's... the first one was easily scratched by the smart cover, as I missed attaching the cover to the side of the iPad. I watched it not connect and graze over the screen, leaving a nice scratch about an inch long.

A couple of things come to mind: The first is, the more I worried about any of my apple products, the more it seems to scratch, drop, etc... I think the condition of any Apple product I ever owned was my 3GS, that was given to me when my 3G died. I didn't put it in a case, and didn't put a screen protector or anything on it. Had if for close to a year and never once dropped it, nor did it ever get a scratch. Can't say the same about my original 3G... put that in a case from the beginning and within 2-3 months notice scratches on the screen (although it was in a case). Is there a point to this... for me, being careless is one thing but the less I worried about it and the more I just enjoyed it, the better condition it was in.

Maybe, just put it in a case when you are taking it out of the home... seems to work for me... but don't let anybody tell you different. It can happen very, very easily from a multitude of things.

It's just like when someone tells you to be careful and don't spill your wine on the new carpet. You won't be able to avoid doing it. If you didn't know, then nothing would have happened. :D
 

Machoo

macrumors member
Original poster
May 26, 2010
37
0
I always have to laugh to myself when I read these "my iPad screen is scratched!" threads.

I have had 3 different iPads and have at least 20 friends with them and I've never seen a scratch on any of them. I don't know how people manage it. You really have to be careless to scratch the screen. Rubbing it with a sandpaper or a rag you picked up off the floor of the garage. I almost blew my coffee out my nose when I read the post above about not putting your iPad down where it might pick small stones or sharp metal objects on the inside of the cover. Are some people setting these down on a work bench in a machine shop. :p

Ummm...No I have never sat my ipad down in a machine shop. My wife is OCD about our home and I only sit it down on the coffee table (which you could eat off of), the sofa, or my lap. So your sandpaper or garage rag would be way off base. I honestly don't know how I have managed it either but I can assure you it wasn't carelessness.

Now if you have toddlers in the house, I can see this happening. But if you use common sense and never wipe the screen with something that has rocks or metal shrapnel on it, you'll be fine.

Oh, and to the posters that claim that the smart cover scratches or damages the iPad. Absolute nonsense. I've used mine since day one, yanking it on and off and at times rubbing it back and forth across the screen to clean it, and have never had a single mark.
Well if you don't honestly think the smart cover can pick up dirt, lint, and other debris as you sit it down on various surfaces then I know for sure your comments are superfluous and your credibility is diminished.
 
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phpmaven

macrumors 68040
Jun 12, 2009
3,403
466
San Clemente, CA USA
Well if you don't honestly think the smart cover can pick up dirt, lint, and other debris as you sit it down on various surfaces then I know for sure your comments are superfluous and your credibility is diminished.
Where did I say that the cover couldn't pick up anything?

Look, my point is this. If you are reasonably careful with it, odds are you will never get a scratch. While it is possible so scratch the screen, it not something that can happen easily and you don't need to be that worried about it. Plus, the smart cover is fine and will not damage your iPad.

Sure, people can always come up with some freak thing that happened, but the vast majority of people will never have a problem. I'm just trying to counter the notion that here is some huge problem and these things are so delicate and what was Apple thinking, blah blah, blah.
 

NateJamesMeyers

macrumors member
Feb 10, 2010
97
0
Gorilla glass seems to be a must on tablets these days. It's just so easy to scratch it. Maybe we'll see that on the 3?
 

Mindy60

macrumors regular
Oct 24, 2011
124
0
Houston, TX USA
I would never use a smart cover after hearing many many folks here had damage because of it. I bought my iPad 2 on 11/1/2011 and got the Bear Motion case off Amazon days later, and it gives me GREAT confidence. Highly recommend the Bear Motion case!!
 
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