Ipad trouble on public enterprise wireless

[gdaddy]

I am posting here because I haven't been able to find the answer anywhere else yet...
I support an enterprise wireless network. I utilize 98 Cisco 1242AG LAP's across my campuses, all controlled by 3 Cisco WLAN controllers governed by Cisco WCS. If I just shot over your head, I manage and make a change in WCS, and it flows out to all access points.

I push out multiple SSID's over the AP's, one being "public" which is VLAN's off and goes out a dedicated ISP connection. Every device I have touched can connect to public, except iPad's. I have touched an iPad once, for about 2 minutes, outside of work, but that's it. I'm getting reports about users who from here or there can't get to their webmail. My setup is not blocking anything, I have dense wireless coverage, why can't iPad's connect? I'm supporting A/G but not B or N.

The entire Apple thing is new to me, I've never had to support it, so I'm breaking new ground in personal development.

 

[miles01110]

I'm getting reports about users who from here or there can't get to their webmail.

This is pretty spotty evidence. Sounds like you need to troubleshoot a bit more - they can't connect at all? Sometimes? Are these connection issues happening in a particular location (suggesting a coverage issue)?

 

[poloponies]

I am posting here because I haven't been able to find the answer anywhere else yet...
I support an enterprise wireless network. I utilize 98 Cisco 1242AG LAP's across my campuses, all controlled by 3 Cisco WLAN controllers governed by Cisco WCS. If I just shot over your head, I manage and make a change in WCS, and it flows out to all access points.

I push out multiple SSID's over the AP's, one being "public" which is VLAN's off and goes out a dedicated ISP connection. Every device I have touched can connect to public, except iPad's. I have touched an iPad once, for about 2 minutes, outside of work, but that's it. I'm getting reports about users who from here or there can't get to their webmail. My setup is not blocking anything, I have dense wireless coverage, why can't iPad's connect? I'm supporting A/G but not B or N.

The entire Apple thing is new to me, I've never had to support it, so I'm breaking new ground in personal development.

Is this a completely open network? Our system has a web-based login for guest access.

 

[gdaddy]

This is pretty spotty evidence. Sounds like you need to troubleshoot a bit more - they can't connect at all? Sometimes? Are these connection issues happening in a particular location (suggesting a coverage issue)?

It is very strange. It's very diffficult to troubleshoot as I do not have access to an iPad, and this is an open SSID for anyone to use. I have been able to connect to it with any other device, Macbook, a few different model latops, lenovo, dell, toshiba, xp, win 7, android phones, etc.

No particular location, its actually 3 locations where it's being reported about, and different users. All my locations have the same setup due to being pushed out by Cisco controllers.

----------

Is this a completely open network? Our system has a web-based login for guest access.

Yes, completely open network. No web-based login, that is disabled. So users can attach any wireless device and have un-inhibited access to internet.

 

[JediMeister]

Ask the users of the network what model/generation iPad and what iOS version they are running. The answers may shed light on further troubleshooting steps.

 

[poloponies]

It is very strange. It's very diffficult to troubleshoot as I do not have access to an iPad, and this is an open SSID for anyone to use. I have been able to connect to it with any other device, Macbook, a few different model latops, lenovo, dell, toshiba, xp, win 7, android phones, etc.

No particular location, its actually 3 locations where it's being reported about, and different users. All my locations have the same setup due to being pushed out by Cisco controllers.

----------



Yes, completely open network. No web-based login, that is disabled. So users can attach any wireless device and have un-inhibited access to internet.

Ours is a Cisco system also and we used the web-based login just to keep the riffraff out. Haven't tried without.