Ipad trouble on public enterprise wireless

Discussion in 'iPad Tips, Help and Troubleshooting' started by gdaddy, May 21, 2012.

  1. gdaddy macrumors newbie

    Joined:
    May 21, 2012
    Location:
    Maine
    #1
    I am posting here because I haven't been able to find the answer anywhere else yet...
    I support an enterprise wireless network. I utilize 98 Cisco 1242AG LAP's across my campuses, all controlled by 3 Cisco WLAN controllers governed by Cisco WCS. If I just shot over your head, I manage and make a change in WCS, and it flows out to all access points.

    I push out multiple SSID's over the AP's, one being "public" which is VLAN's off and goes out a dedicated ISP connection. Every device I have touched can connect to public, except iPad's. I have touched an iPad once, for about 2 minutes, outside of work, but that's it. I'm getting reports about users who from here or there can't get to their webmail. My setup is not blocking anything, I have dense wireless coverage, why can't iPad's connect? I'm supporting A/G but not B or N.

    The entire Apple thing is new to me, I've never had to support it, so I'm breaking new ground in personal development.
     
  2. miles01110 macrumors Core

    miles01110

    Joined:
    Jul 24, 2006
    Location:
    The Ivory Tower (I'm not coming down)
    #2
    This is pretty spotty evidence. Sounds like you need to troubleshoot a bit more - they can't connect at all? Sometimes? Are these connection issues happening in a particular location (suggesting a coverage issue)?
     
  3. poloponies macrumors 68030

    Joined:
    May 3, 2010
    #3
    Is this a completely open network? Our system has a web-based login for guest access.
     
  4. gdaddy thread starter macrumors newbie

    Joined:
    May 21, 2012
    Location:
    Maine
    #4
    It is very strange. It's very diffficult to troubleshoot as I do not have access to an iPad, and this is an open SSID for anyone to use. I have been able to connect to it with any other device, Macbook, a few different model latops, lenovo, dell, toshiba, xp, win 7, android phones, etc.

    No particular location, its actually 3 locations where it's being reported about, and different users. All my locations have the same setup due to being pushed out by Cisco controllers.

    ----------

    Yes, completely open network. No web-based login, that is disabled. So users can attach any wireless device and have un-inhibited access to internet.
     
  5. JediMeister macrumors 68040

    Joined:
    Oct 9, 2008
    #5
    Ask the users of the network what model/generation iPad and what iOS version they are running. The answers may shed light on further troubleshooting steps.
     
  6. poloponies macrumors 68030

    Joined:
    May 3, 2010
    #6
    Ours is a Cisco system also and we used the web-based login just to keep the riffraff out. Haven't tried without.
     

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