iPad - Used but been sold as new??

aquaboy

macrumors regular
Original poster
Feb 17, 2011
161
24
UK
Hi,

My partner purchase this iPad. Sold as new still sealed.

https://rover.ebay.com/rover/0/0/0?mpre=https://www.ebay.co.uk/ulk/itm/263916456198

I’ve not seen it yet but she tells me that inside the box once removing the outer plastic ,the protective iPad plastic cover was dirty.
So alarm bells started to ring with me, I’ve check the guys feedback and it causes some concerns. I’m wondering if it is a reconditioned one, maybe had a screen replaced etc then sealed back up and sold as new...

So, other then checking the model number, which is my understand changed only if apple recondition them... any suggestions on how to check if it has been pre-owned?

Thanks.
 

julianps

macrumors member
Aug 6, 2006
75
2
Wales, UK
Hi,

My partner purchase this iPad. Sold as new still sealed.

https://rover.ebay.com/rover/0/0/0?mpre=https://www.ebay.co.uk/ulk/itm/263916456198

I’ve not seen it yet but she tells me that inside the box once removing the outer plastic ,the protective iPad plastic cover was dirty.
So alarm bells started to ring with me, I’ve check the guys feedback and it causes some concerns. I’m wondering if it is a reconditioned one, maybe had a screen replaced etc then sealed back up and sold as new...

So, other then checking the model number, which is my understand changed only if apple recondition them... any suggestions on how to check if it has been pre-owned?

Thanks.
Happens more and more these days. If New is critical you have to prove it’s not new. The links above are useful but you can call apples AppleCare team (look for the link to buy AppleCare) and they’ll confirm it in email to you. That is difinitive proof for a refund and a complaint through eBay customer services. If you opened the box already and have a macOS device, download/launch coconut battery app and find the battery percentage and cycle count (ie the number of full recharges). New = 1, Used = > 2. But again, that’s not “proof” ... the only proof is Apple’s evidence.
 

aquaboy

macrumors regular
Original poster
Feb 17, 2011
161
24
UK
Happens more and more these days. If New is critical you have to prove it’s not new. The links above are useful but you can call apples AppleCare team (look for the link to buy AppleCare) and they’ll confirm it in email to you. That is difinitive proof for a refund and a complaint through eBay customer services. If you opened the box already and have a macOS device, download/launch coconut battery app and find the battery percentage and cycle count (ie the number of full recharges). New = 1, Used = > 2. But again, that’s not “proof” ... the only proof is Apple’s evidence.
Thanks, I got too see the iPad today. See attached photo of the outer plastic with the iPad inside...


The iPad itself looks good, one or two smudges on the screen which is another sign it’s been repacked.
I set it up and contacted Apple. They said “It looks like this device is out of warranty by 1519 days. So it would not be brand new”

So even if new and sealed. The warranty starts from the day the eBay seller purchased it from Apple; not from when I purchased it.

I’ve left negative feedback for him. Hopefully it will last more then a week. It’s birthday present and no time to send it back...
 

dukeblue219

macrumors regular
Dec 18, 2012
134
217
I'm not sure anyone clicked through the link to see that you're talking about a 4th gen iPad (released in October 2012). Apple stopped selling them in 2014 I believe, so it'd be surprising to find a truly "new in box" item that old, and Apple dropped all support for this product a year ago, so even if it was "new" there wouldn't be any warranty support available.

That all means the OS is out of date and will no longer receive any updates. I hope you did not pay too much for this old iPad...
 

darkpaw

macrumors 6502
Sep 13, 2007
325
279
London, England
So even if new and sealed. The warranty starts from the day the eBay seller purchased it from Apple; not from when I purchased it.

I’ve left negative feedback for him. Hopefully it will last more then a week. It’s birthday present and no time to send it back...
If I'd opened that box and seen that mess, I'd have boxed it back up and sent it back at their cost. The eBay page says, "Refund is only possible if the product is not as described". As the iPad is clearly NOT new, it is NOT as described, and you are entitled to a full refund.

Given you say there's no time to do that, you're accepting it as is, and it's on you now.

The eBay page says it has a 2-year warranty, so if there are any issues I'd get in touch with them to have it fixed.

In the meantime, I recommend you contact them now to get a copy of the details you'll need if you ever need to use that warranty. An eBay seller may not be around forever.
 

ChrisChaval

macrumors 6502a
Aug 30, 2016
585
500
Milan, Italy
I'm not sure anyone clicked through the link to see that you're talking about a 4th gen iPad (released in October 2012). Apple stopped selling them in 2014 I believe, so it'd be surprising to find a truly "new in box" item that old, and Apple dropped all support for this product a year ago, so even if it was "new" there wouldn't be any warranty support available.

That all means the OS is out of date and will no longer receive any updates. I hope you did not pay too much for this old iPad...
exactly

this is a 4th gen iPad being sold as "new"

return if you can
 
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Consultant

macrumors G5
Jun 27, 2007
13,298
23
Thanks, I got too see the iPad today. See attached photo of the outer plastic with the iPad inside...


The iPad itself looks good, one or two smudges on the screen which is another sign it’s been repacked.
I set it up and contacted Apple. They said “It looks like this device is out of warranty by 1519 days. So it would not be brand new”

So even if new and sealed. The warranty starts from the day the eBay seller purchased it from Apple; not from when I purchased it.

I’ve left negative feedback for him. Hopefully it will last more then a week. It’s birthday present and no time to send it back...
Return that POS broken device.

You can easily get the real Apple refurb (looks like new, has full warranty, can add Apple Care) from Apple
https://www.apple.com/shop/browse/home/specialdeals/ipad

At worst case, give the birthday person the receipt for Apple refurb in the birthday card.
 

cajun67

macrumors regular
Aug 29, 2011
164
340
Are those scuffs on the screen, or does it have a screen protector?
 

adam9c1

macrumors 68000
May 2, 2012
1,776
285
Chicagoland
The listing states it’s a 4th gen iPad

It can be new old stock and in non original box.


Still try to get a refund for not as new (fingerprints) or whatever this is
 

dukeblue219

macrumors regular
Dec 18, 2012
134
217
That listing is selling lots and lots of these 16GB 4th gen iPads for 172 pounds ($225). Is that a reasonable price for a 4th gen iPad wi-fi only in GBR? Wow. Considering Apple UK lists refurbished 2017 iPad 32GB for 239 pounds... which is night-and-day better performance and under full warranty....
 

adam9c1

macrumors 68000
May 2, 2012
1,776
285
Chicagoland
a 4th generation iPad maxes out at iOS 10.3.3, and was discontinued in 2012.

It's not capable of running any newer OS or any 64bit apps.
You do the math.
 
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