iPad Pro iPad Warranty Problem

[Allen_Wentz]

The lesson is not to accept cosmetically damaged devices because the damage may obviate possible future warranty claims.

 

[Howard2k]

I have used Apple products since the beginning. I have used Microsoft products from the beginning. My first data entry method was punch cards. I have been around the block a few times. My recent experience with an Apple accessory and getting warranty support has me seriously considering moving to another platform for my devices. I hold no illusion my words or deeds will have any change. I just need to vent. Last August I purchased a M4 iPad Pro 1tb. I also ordered the Apple Magic Keyboard to use with it. It had a small ding in one corner when I unpackaged it. You almost needed a microscope to see it. I attached it to the iPad and everything worked with out any issue. A couple weeks ago it stopped working without any notice or indication of a problem. Apple refused to service/replace/adjust or honor the warranty. I think Apple is to big and forgot how they got so big. So in my own insignificant way I will cut them back down to size by taking my dollars elsewhere when I purchase another brand and move to a different eco system. I still remember the old days when we the users and buyers still mattered. Maybe this old dinosaur doesn't matter to Apple anymore.

You should have returned it if it was defective.

Put yourself in Apple's shoes. How many people do you think eventually find that their products had defects that were there all along. There are posts here all the time about stuff like that.

Inspect stuff you purchase, and return if there is a defect. Don't expect Apple to just take your word weeks/months/years later. That's not reasonable.

 

[macfacts]

So how does the Apple ecosystem come into this? Sounds like a customer service issue which I’d agree, is sadly becoming too common in the very Apple stores we used to recognise as the antidote to this stuff.

If this isn't an "apple ecosystem" problem, apple should be suing this company for using the apple logo. Apple has sued for less *1
*1 https://www.popsci.com/technology/apple-swiss-trademark/