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iPad Wi-Fi Issues to be Addressed in Software Update

Well the first 5 days I had mine it seemed to work fine , however my router is in the family room 12 ft away. When I went to visit my parents this past weekend we all sat in the living room which is about 35ft from the router. The laptops worked fine but myPad dropped signal constantly. At times , not always , I had bad performance while at 1 bar. A couple of times I had to refresh the connection to get the myPad to work at all. I found this odd that at only 35ft away I would have such difficulty and figured I would test my home router as well. Sure enough I finally used it in another room about 30ft away at home and had the same issues.

I went to the Apple store yesterday and was told to set an app with a so called genius and if needed they will waive the restocking fee and let me upgrade to a 3G. Which I plan to do. I have 6 days to decide so I'm waiting on my in store reservation and will schedule an appointment the day it arrives.

I'm not waiting to see when and even if the Apple update resolves the issue. I will just exchange for the 3G 64g. Peace of mind is worth the extra money to me :cool:
 
Tara Davis said:
So... Yours has trouble with WiFi, therefore nearly all iPads have trouble with WiFi.

Never mind the many people who have already posted on this thread that they are having no WiFi problems at all.

Mine works perfectly. You are one of the unlucky few. Get over it.
Click to expand...

I think all of us "Unlucky few" understand we are unlucky. HOWEVER, paying $500+ for something should not be a gamble. I'll go to the track for those urges. When I buy a device I want it to work, regardless if I am the only one in 4 billion... All that being said, all I want is them to address it, which they have, and fix it, which they are going to. BUT that does not mean, the "unlucky few" should just shut up. We have a right to be frustrated.
 
g13000 said:
I think all of us "Unlucky few" understand we are unlucky. HOWEVER, paying $500+ for something should not be a gamble. I'll go to the track for those urges. When I buy a device I want it to work, regardless if I am the only one in 4 billion... All that being said, all I want is them to address it, which they have, and fix it, which they are going to. BUT that does not mean, the "unlucky few" should just shut up. We have a right to be frustrated.
Click to expand...

Agreed , the most important function of this device is to connect to wifi. Anyone that doesn't have an issue should be grateful. It obviously doesn't apply to you so why post negative comments to those of us that are experiencing problems ? Get a life !

Without logging complaints about it , it wouldn't get fixed. :rolleyes:
 
No problems with my ipad or my wife's. I've seen it do the reconnecting thing twice. Which was just a couple of seconds. I didn't think that was out of the ordinary. Two times and I've had it since release day.

I just hope they don't screw it up in a software update trying to fix the people that are having problems.
 
Macdicted said:
Agreed , the most important function of this device is to connect to wifi. Anyone that doesn't have an issue should be grateful. It obviously doesn't apply to you so why post negative comments to those of us that are experiencing problems ? Get a life !

Without logging complaints about it , it wouldn't get fixed. :rolleyes:
Click to expand...


http://www.apple.com/feedback/ipad.html
this is where you log complaints/issues.

MacRumors Forum/iPad
this is where you discuss positive/negative issues
 
I think even some of the people who think they're not having any problems, are likely just not noticing certain things.


For example, with my d-link router I'm getting normal performance and signal about 99% of the time, but I routinely notice my wifi signal just vanishing for a split second almost every 60 seconds or so. It's very weird, but it doesn't seem to generally affect the performance. Only a few times have I actually had the iPad lose the signal entirely, and attempt to reconnect, even when I was 15 feet away from the router.

The bottom line is that there is something wonky with the wifi software code in the iPad. That is for sure.
 
Tara Davis said:
So... Yours has trouble with WiFi, therefore nearly all iPads have trouble with WiFi.

Never mind the many people who have already posted on this thread that they are having no WiFi problems at all.

Mine works perfectly. You are one of the unlucky few. Get over it.
Click to expand...

Yeah, my iPad works perfectly too Tara, but that's still a pretty crappy attitude for you to have... I'd be royally turked off to have spent $600 on a toy that wasn't working the way it was supposed to. It's nothing for the consumer to "get over", it's something for the vendor to "fix asap".

So anyway, I'd be very interested in knowing some numbers in regards to the brands of wireless routers that are being used with these troubled iPads... I ask because I have used all types of wireless routers through the years... linksys, Netgear, D-Link... they all work fairly well, but at LEAST once a week I would have to recycle power to the router and modem because one of my Macs was not being allowed to access the network... irritating. However, since I got my Airport Extreme I have not had that problem even once. I'm not saying there's anything wrong with the linksys, Netgear, etc brand routers, just that from my experience AE works much much better with my Macs... wonder if there's any correlation with iPad connectivity problems.
 
Tara Davis said:
So... Yours has trouble with WiFi, therefore nearly all iPads have trouble with WiFi.

Never mind the many people who have already posted on this thread that they are having no WiFi problems at all.

Mine works perfectly. You are one of the unlucky few. Get over it.
Click to expand...

What a nasty, mean-spirited post.
 
Tara Davis said:
So... Yours has trouble with WiFi, therefore nearly all iPads have trouble with WiFi.

Never mind the many people who have already posted on this thread that they are having no WiFi problems at all.

Mine works perfectly. You are one of the unlucky few. Get over it.
Click to expand...
You have to be kidding or blind or.... , read the posts on this site alone (not to mention the ones at the Apple site) and you will see that you might be the lucky one with a Wifi only model that does poorly even if you sit next to the router.
I see that the problem can be easily replicated by just trying to watch some youtube video, you will see the connection come to a crawl then you look at your wifi icon and the signal is at one bar... it then becomes choppy and can't even view it. Go to Cnn.com and try a video there...

Also, I think that I will ask for my money back or for a new iPad, this is BS and Apple is starting to annoy how they treat us customer who fork out major dollars for a product that at times is great, but always come with a tendency to fail and with little support from the manufacturer.

BTW, deleting threads on your site does not resolve the problem... this is a case where there was 1000 or more post that I tried to reply to on the Apple site. It was deleted yesterday... I had the browser open on the post and hit reply and it was gone! How is that for problem resolution? I think I still have the link, will post when I get back home to prove my point.

C'mon Apple, get this fixed or I want my money back.:mad: and yes I'm.
 
swajames said:
What a nasty, mean-spirited post.
Click to expand...

Alas, the tone of that post is the one many self-declared Apple defenders seem to have to use. It keeps popping up, not only on this site but on others. Any hint of critique is brushed away, it's the complainer's own fault or the fault of the original manufacturer of the part in question. Never Apple. Or, if Apple finally admits there 'might be' a problem, the defenders flock together to praise Apple for acting so swift to alleviate the problem. But I must admit, it is the very best consumer support (worship) a company could wish for! Kudos to Apple for creating and maintaining such a strong and flawless image. Toyota et all must be green with envy.
 
GoodWatch said:
Alas, the tone of that post is the one many self-declared Apple defenders seem to have to use. It keeps popping up, not only on this site but on others. Any hint of critique is brushed away, it's the complainer's own fault or the fault of the original manufacturer of the part in question. Never Apple. Or, if Apple finally admits there 'might be' a problem, the defenders flock together to praise Apple for acting so swift to alleviate the problem. But I must admit, it is the very best consumer support (worship) a company could wish for! Kudos to Apple for creating and maintaining such a strong and flawless image. Toyota et all must be green with envy.
Click to expand...

I have thought about this issue for a while as well, but I don't think it indicates a character flaw on the Apple defenders' part either. (Although I think you meant "self-appointed" not "self declared")

I have been using Apple products since the 80's. Back then, you were happy if you got anything working. People would band together in MUGs (Mac User Groups) as mutual support groups. The attitude was generally, "it is what it is". And half of the fun was struggling to get something to work, and getting the payoff when it did. If your new peripheral or software or printer didn't work, you asked, "what is wrong with me that I can't get this to work?" And you had to be self-motivated to go troubleshoot it yourself.

This wasn't an Apple problem. It was the state of the fledgling personal computer industry at the time, and it was more of a hobbyist mentality.

But the Apple of today is not the Apple of back then. They are a consumer electronics company. Consumers expect their gadgets to just work, which Apple encourages. If something doesn't work, they ask "what is wrong with Apple that I can't get this to work?" and they complain until someone delivers a fix for them.

I think this an appropriate response for a consumer.

The trouble happens when someone who is used to the old way mixes with someone who only knows the new way.

The hobbyist has their own expectations of a first generation product. For the most part, these people seem thrilled by the iPad. Compared to troubleshooting an AppleTalk network or a SCSI daisy chain, it's a dream. They would be likely to call a person a whiner.

The consumer has their expectations. If it doesn't work, they return it, exchange it, or hope to make enough noise in a forum that Apple notices and responds. They see the forum as an amplifier for their voice, and would appreciate if the rest of the forum can act as their personal army of consumer advocates. They would likely not appreciate a rational response about the actual rarity of problems. And because it is not flawless they complain about the iPad.

So I ask the forum members here to perhaps consider that the person you are raging against may just have a different point of view than you, and reconsider posting the angry rant.
 
The adjusting screen brightness thing is really, really bizarre. I guess I'm one of the "small number of affected people" because I have all sorts of problems with WiFi on the iPad, in many different locations. Loses password periodically at work, disconnects when I'm on at the coffee shop (which invalidates the code they give you since you cannot sign in again using the same code), drops signal (but not password) at home on my Apple Airport Extreme, even in the same room less than 20 feet away, and decreased performance using 5 GHz N-only mode. All of these things work perfectly fine at the same locations with my MacBook Pro and iPhone (except the iPhone can't use 802.11n, obviously). So, it is definitely flakey.
 
marksman said:
I bet you the Joojoo does not have these problems.
Click to expand...

LOL, perhaps not. I'm sure they also have a "small number of people experiencing issues", as only about 90 were ordered. What a complete turd that thing was. My iPad has some flaws, but overall it's fantastic. You couldn't pay me to take and use a Joo Joo.
 
I Love Apple Products...But

Its all about the people and expertise you have in your engineering staff.

Wifi is definitely the weakest link in the total Mac experience. I agree with another poster that Apple should have bought a company that had top notch Wifi engineers. It would have made the whole Apple Wifi experience much smoother.
 
Sn0wRa1n said:
"very small number", my ass. They just say that so that it wouldn't affect their sales. My Ipad has been experiencing unstable wifi since I bought it and I have apple routers. Hopefully, this is just a software issue.
Click to expand...

Meanwhile, I've had no problems at all with WiFi connectivity nor signal strength issues.

So I guess my experience cancels yours. :)
 
Adjust screen brightness!!!

So the first day with my iPad I was not having any wifi issues at home or work. Then every day after that I was having issues where ever i went. Every time the iPad 3G went into sleep mode (screen off) then awoke it would be dropped from wifi and not auto reconnect. No mater what access point I was connected to, home, work, friends it didn't matter. Now I read the apple support document, I set my screen brightness to lowest the first night since its was so bright at night and was fine during the day at this level.
So I changed it to a little above and so far my wifi issues are gone!! I wonder if there's a bug when the brightness is at its lowest level to turn off the network.
 
alphaod said:
Good to know at least they are acknowledging there is an issue.
Click to expand...

It takes time to verify and characterize problems like this. Some of them can be very subtle and difficult to duplicate.

Then you have to figure out how to fix the problem, and do it without causing other problems.

This seems to be very hard for some people to understand, so they assume immediately that Apple (or J. Randome Company) is involved in some evile konspeerasy to screw over the customer, etc etc etc.

It would be amusing to watch, if it weren't to tiresomely mind numbing. Over and over and over ...
 
ImAnAppleFanboy said:
I have two iPads a 32GB WiFi that I was given by my employer who bought a batch of 4 and a 64GB 3G that I purchased myself. I have an Airport Extreme network using WPA2 in my house and the 32 GB iPad would lose connectivity after waking from sleep _every time_. The 3G model has no problems on the same network.

So I gave the 32GB model to my mom and in her house she had an old LinkSys MIMO 802.11 b/g router and the 32 GB iPad worked flawless on that network. However, it reported low signal strength in certain parts of the house so I bought her a brand new Netgear 802.11 b/g/n dual band router. At first the iPad connected and had full strength on the 5 GHz n network, however, after it went to sleep and woke up it lost the 5 GHz n network from its list of WiFi networks and would not reconnect. I tried all the tips in the Apple Tech note and the only one that 'worked' was rebooting the router. However, once again, after the iPad went to sleep it lost the network so this is an unacceptable solution.

Looking forward to a real fix or a Congressional hearing..oh wait that was Toyota.. :D
Click to expand...

That sounds very much like a DHCP conflict where the iPad is using it's IP address long after the lease is up. If you set the iPad up with a static IP, You may well have no more problems.
 
Sorry for the double post. Could those who are having problems post some information. Do you have a repeater on your network? How many other wireless networks can you see where you are having problems. Have you tried changing channels? What frequency are you using? Have you tried setting your iPad to run on a static IP?

Those of us who have had problems should post our solutions (The ones that worked and the ones that did not).

There are a large number of iPad users here. If we can find the common elements, we can find a solution.
 
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