iPad Ipad with AppleCare?

Discussion in 'iPad' started by Surfer13134, Jul 17, 2015.

  1. Surfer13134 macrumors 6502a

    Joined:
    Jun 12, 2010
    Location:
    Florida
    #1
    Hello,I have a quick question about apple care and my ipad,I was just recently in a car accident and my ipad in a case got pinned between the door and seat,the case took most of the damaged but the ipad is slightly bent and there is some pixel damage on the screen,Is this covered under apple care plus that I purchased with the ipad? I know the rep said it would cover drops and such,but I didnt know if it would cover stuff like this. Thanks for the help!
     
  2. firedept macrumors 603

    firedept

    Joined:
    Jul 8, 2011
    Location:
    Somewhere!
    #2
    That is always open for debate.

    Applecare states:

    1. Service coverage is available only for the iPad and its original included accessories for protection against (i) defects in materials or workmanship, (ii) battery depletion of 50 percent or more from original specification, and (iii) up to two incidents of accidental damage from handling of your iPad, each incident being subject to a $49 service fee plus applicable tax. Replacement equipment that Apple provides as part of the repair or replacement service may be new or equivalent to new in both performance and reliability. See terms for full details.

      3.2 Accidental Damage from Handling
      If during the Plan Term you submit a valid claim notifying Apple that the Covered Device has failed due to accidental damage from handling (“ADH”), Apple will, subject to the service fee described below, either (i) repair the defect using new or refurbished parts that are equivalent to new in performance and reliability, or (ii) exchange the Covered Device with a replacement product that is new or equivalent to new in performance and reliability (both individually known as a “Service Event”). ADH coverage will expire and all of Apple’s obligations to you under this section 3.2 will be fulfilled in its entirety before the end of the Plan Term when Apple, as a result of ADH claims, has provided to you two (2) Service Events. ADH coverage only applies to an operational or mechanical failure caused by an accident from handling that is the result of an unexpected and unintentional external event (e.g. drops and damage caused by liquid contact other than as a result of defect in material and workmanship) that arises from your normal daily usage of the Covered Device as intended for such Covered Device. ADH coverage does not include (a) protection against normal wear and tear, theft, misplacement, reckless, abusive, willful or intentional conduct associated with handling and use of the Covered Device, (b) protection against any other act or result not covered by the Plan, as described in Section 4.2 below, or (c) any resultant damage to the Covered Device that arises from one or more conditions described in Section 3.2(a) or (b). Apple may ask you to provide an explanation of where and when the accident occurred with a detailed description of the actual event. Apple will deny your claim if you fail to pay the service fee or fail to provide information relating to the accident when asked.

      - Under AppleCare+ for iPad, you will pay a $49 (U.S.) dollar (CA$49) service fee plus applicable tax for each ADH claim.
    My first suggestion would be to call Applecare and see what they have to say. From what you say, it seem to fit in the accidental damage category. But who am I to say. If they say no, then my next suggestion would be to call your car insurer.
     
  3. Surfer13134 thread starter macrumors 6502a

    Joined:
    Jun 12, 2010
    Location:
    Florida
    #3
    Thanks for the help,My insurance wont cover it because it is covered under my home owners policy and the deductible is way not worth it. I could buy multiple ipads lol

    I called apple and the guy said,he wasnt sure that apple should replace the unit under the apple care plus but it was up to the genius to make the call.


    Thanks for the help!
     
  4. MacNerd1239 macrumors member

    Joined:
    Oct 21, 2007
    Location:
    Massachusetts, USA
    #4
    More than likely they'll replace it for you and charge you the $49, there's no reason why they shouldn't do that unless they believe the damage to be intentional. Just tell them your story and present them the iPad, they more than likely will do the right thing.

    Good luck!
     
  5. Conan86 macrumors 6502

    Joined:
    Apr 9, 2012
    Location:
    Singapore
    #5
    I believe that's exactly what AppleCare+ accidental coverage is for.. You can provide the accident report to substantiate your claim if they require any proof but I doubt they'd request for that
     
  6. Badrottie Suspended

    Badrottie

    Joined:
    May 8, 2011
    Location:
    Los Angeles
    #6
    If you have bought an iPad Air with LTE from any Telecom providers they usually have an insurance so you will be covered for anything BUT you are required to pay $200 instead of $49.
     
  7. Lobwedgephil macrumors 68030

    Joined:
    Apr 7, 2012
    #7
    Yes, this is covered, pay the $49 I think it is, they will replace it.
     

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