I have a number of corporate users on various models of IPAD. One of the users has been experiencing a problem since getting a new IPAD in November. When adding an Exchange account via the Mail app it replicates mail for a few hours and then stops. After that it will not replicate mail and will eventually give the "Cannot get mail - the connection to the server failed" error. There are other users using the same network and the same Office 365 domain that do not have this problem. I have installed on multiple different models of IPAD for this user and the same problem appears after a while. If Outlook for IOS is installed it works fine. The user is however comfortable with the Mail app and is the CEO of the company. I have proven that it is not the specific device, not the network, not the firewall and not even IOS12 (which I thought originally). - any suggestions?