Ipad2 not recognized on Win7 machine

Discussion in 'iPad Tips, Help and Troubleshooting' started by kutiekid, Mar 13, 2013.

  1. kutiekid macrumors newbie

    Joined:
    Mar 13, 2013
    #1
    Hi I recently had some problem with my Ipad 2.

    Here is the story.

    Originally it was jailbroken on iOS 4.3. I gave it to my dad, since I bought the new iPad.
    Last month he updated it to 6.1 over the air (OTA), and you already knew, the iPad cannot be used anymore. When he showed it to me, I can only see the “plug in to iTunes” on the screen.

    When I try to restore the firmware for it, here comes the issue. iTunes cannot recognize my iPad. Specifically, Windows has some problem in installing the driver for it.

    Here is the warning message when I plug the iPad in and Windows finishes installing the driver.

    [​IMG]

    In "Device Manager" I can only see the "Unknown Device" which is supposed to be my iPad.

    [​IMG]

    I tried to follow the troubleshooting on Apple support page by manually installing the driver from "C:\Program Files\Common Files\Apple\Mobile Device Support\Drivers". After doing this here is what I saw in “Device Manager”. Notice the exclamation mark on the “Apple Device”.

    [​IMG]

    I have updated my iTunes to the latest version, by the way, I am using Windows 7 Ultimate 64 bits. I have tried on 2 3 other Win7 machines (32/64 bits), and tried to change other cable as well. So now I am sure the problem is with my iPad.

    I am stuck at this for quite some times. Please suggest anything to recover my iPad. Thanks


     
  2. Night Spring macrumors G5

    Night Spring

    Joined:
    Jul 17, 2008
  3. kutiekid thread starter macrumors newbie

    Joined:
    Mar 13, 2013
    #3
    I tried but it apparently didn't work at all. The device couldn't be recognized by my computer
     
  4. blueroom macrumors 603

    blueroom

    Joined:
    Feb 15, 2009
    Location:
    Toronto, Canada
  5. kutiekid thread starter macrumors newbie

    Joined:
    Mar 13, 2013
    #5
    Yup already try with 3 Windows 7 machines. I even borrowed different USB cables from my friends. It all yielded the same result.

    The only thing I can think of now is to try on a Mac. I am not sure if it makes any difference.
     

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