Hello,
My boss bought an iPad2 when it first came out - he bought the 64 GB Verizon one. But soon all his friends suggested that he should get the AT&T one since he travels outside the US very often. So I helped him get a 32 GB AT&T one within a week or so from nearby Apple Store.
Once we got the new AT&T iPad2, we went to the store and returned the Verizon iPad2. When we were comparing/checking out the AT&T iPad2 along with the Verizon iPad2 at his house, we accidentally put the Verizon iPad2 in the new AT&T iPad2's box to return it. At the Apple store, we realized our mistake when the Apple Store guy pointed it out. But the Apple Store Employee was nice and he said that he will take care of it, so he put a white sticker on the box's serial number and took the return.
But my boss has a huge collection of music and movies on his iTunes, so we decided that he should get a 64 GB AT&T model. We ordered him a new 64 GB AT&T model. Now we are trying to return the 32 GB AT&T iPad2 back at the Apple Store, but they are insisting that we bring it with its original box - which we already returned a different ipad2 in the same box, and we don't have the box Apple is asking for.
We unfortunately don't have the return receipt (apple store says they can't print it again for us). We do have the purchase receipt for the iPad2 we are trying to return, but store guys are saying that it's isn't enough. We also have the credit card statement which shows the return amount.
So, to summarize, we have the 32 GB AT&T iPad2 (working perfectly since it's brand new and rarely used). We also have it's purchase receipt. We also have the purchase receipt for Verizon 64 iPad2 (the first ipad he bought). We have the box from the first iPad2 as well. We have the credit card statement showing the return credit from Apple Store when we returned the Verizon iPad2, but we don't have the return receipt. Now, what are our options? What should we do? This is an unique problem and we did not anticipate such an issue when we returned the first Verizon iPad2 in the wrong box - also given the fact that the Apple Store guy told us not to worry about it. Any ideas?
My boss bought an iPad2 when it first came out - he bought the 64 GB Verizon one. But soon all his friends suggested that he should get the AT&T one since he travels outside the US very often. So I helped him get a 32 GB AT&T one within a week or so from nearby Apple Store.
Once we got the new AT&T iPad2, we went to the store and returned the Verizon iPad2. When we were comparing/checking out the AT&T iPad2 along with the Verizon iPad2 at his house, we accidentally put the Verizon iPad2 in the new AT&T iPad2's box to return it. At the Apple store, we realized our mistake when the Apple Store guy pointed it out. But the Apple Store Employee was nice and he said that he will take care of it, so he put a white sticker on the box's serial number and took the return.
But my boss has a huge collection of music and movies on his iTunes, so we decided that he should get a 64 GB AT&T model. We ordered him a new 64 GB AT&T model. Now we are trying to return the 32 GB AT&T iPad2 back at the Apple Store, but they are insisting that we bring it with its original box - which we already returned a different ipad2 in the same box, and we don't have the box Apple is asking for.
We unfortunately don't have the return receipt (apple store says they can't print it again for us). We do have the purchase receipt for the iPad2 we are trying to return, but store guys are saying that it's isn't enough. We also have the credit card statement which shows the return amount.
So, to summarize, we have the 32 GB AT&T iPad2 (working perfectly since it's brand new and rarely used). We also have it's purchase receipt. We also have the purchase receipt for Verizon 64 iPad2 (the first ipad he bought). We have the box from the first iPad2 as well. We have the credit card statement showing the return credit from Apple Store when we returned the Verizon iPad2, but we don't have the return receipt. Now, what are our options? What should we do? This is an unique problem and we did not anticipate such an issue when we returned the first Verizon iPad2 in the wrong box - also given the fact that the Apple Store guy told us not to worry about it. Any ideas?
