Ipad2 Returns

raef203 · Mar 23, 2011

Picked up a 32 G Verizon today which was NOT what I wanted so I will return it or exchange it when they have the model I do want next month--the store manager encouraged me to take what was left today and insisted they would accept returns up to 30 days with receipt and opened boxes with in tact but used ipads will be perfectly fine to return.

Anyone else have any input on ALL the returns that will happen in the next 30 days or any experiences they have had returning such items with Apple?

kahleeb · Mar 23, 2011

The Apple Store in Southlake, TX told me this on launch day. They are now backing off that claim. I really hope to get a 64 Wifi White before Friday but it is looking impossible. I have a 32 Wifi White.

sanford · Mar 23, 2011

raef203 said: ↑

Picked up a 32 G Verizon today which was NOT what I wanted so I will return it or exchange it when they have the model I do want next month--the store manager encouraged me to take what was left today and insisted they would accept returns up to 30 days with receipt and opened boxes with in tact but used ipads will be perfectly fine to return.

Anyone else have any input on ALL the returns that will happen in the next 30 days or any experiences they have had returning such items with Apple?
Click to expand...

Policy is, I think, 14 days, 10% restocking fee for opened/used items. It may be only 10 days, with same 10%. In other words, what you were told is not standard Apple retail store return policy. Returns of used product are a pain and both sealed and opened returns count against a retail store's sales for the day/week/month, etc. I can't imagine an Apple store manager encouraged a situation in which you would most likely return a purchase. Unless he was assuming you'd just opt to keep it, but that's a misguided sales strategy.

raef203 · Mar 23, 2011

No---the specifically told me NO restocking fees...the manager even gave me his card should i run into issues...Apple is customer service oriented--despite this Ipad mess, they honor that much.

DougFNJ · Mar 23, 2011

If I doubt what someone says, I ask them for it in writing along with a business card so I know who to speak with.

With that said, I have found customer service with Apple to be largely good with exceptions to their rules. All comes down to the manager making the decision.

Prolif1k · Mar 23, 2011

sanford said: ↑

Policy is, I think, 14 days, 10% restocking fee for opened/used items. It may be only 10 days, with same 10%. In other words, what you were told is not standard Apple retail store return policy. Returns of used product are a pain and both sealed and opened returns count against a retail store's sales for the day/week/month, etc. I can't imagine an Apple store manager encouraged a situation in which you would most likely return a purchase. Unless he was assuming you'd just opt to keep it, but that's a misguided sales strategy.
Click to expand...

Apple dropped all restocking fees a couple months ago.

Stealthipad · Mar 23, 2011

yes, restocking fees are no longer charged.

raef203 · Mar 23, 2011

Good points--this manager clearly runs the show here, hands out the tickets, coordinates who gets what, and how the lines are controlled...he takes total charge and I have his card and his word so I am not the least bit worried. He also said that despite policy, the current Ipad craze is so unusual for them in that they cannot satisfy customers now at the door and he wants them ultimately to be satisfied and will foster any changes later.

Also, I should note that several people in line had unopened models they bought earlier in the week that were not the models they originally wanted so he gladly exchanged them for those folks in advance of distributing the new stock to the line...all in all I was pleased with his eye on customer satisfaction.

raef203 · Mar 23, 2011

DougFNJ said: ↑

If I doubt what someone says, I ask them for it in writing along with a business card so I know who to speak with.

With that said, I have found customer service with Apple to be largely good with exceptions to their rules. All comes down to the manager making the decision.
Click to expand...

True--no more restocking fees! Really is liberating!

http://www.9to5mac.com/46581/no-more-restocking-fees-at-apple-stores-starting-january-11/

Cool Hwhip · Mar 23, 2011

Stealthipad said: ↑

yes, restocking fees are no longer charged.
Click to expand...

Said everyone except Apple themselves. I tried to return my iPad 1 on there. They wanted 10% because of the open box.

raef203 · Mar 23, 2011

Cool Hwhip said: ↑

Said everyone except Apple themselves. I tried to return my iPad 1 on there. They wanted 10% because of the open box.
Click to expand...

But was that before January 11?

Ipad2 Returns

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