iPad3 purchased march 19th from apple online

Jasper84

macrumors regular
Original poster
Mar 16, 2011
115
0
A friend pointed out to me that my iPad3 has a significant sized light leak along the right side of the display. I've never dropped it or or anything there's a screen shot of my warranty info below. I plan on calling apple tomorrow afternoon so I wanted to know if there's any info or suggestions I should know prior to calling apple? I have a 32gb white wifi+verizon LTE. Any info suggestions will be greatly appreciated
 

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Mobster1983

macrumors 6502a
Sep 8, 2011
626
446
All they need is your serial number and they can look up the purchase date. I bought mine on day 1 and just got it replaced this weekend due to a couple dead pixels. If you have an apple store nearby you can just take it there.
 

Jasper84

macrumors regular
Original poster
Mar 16, 2011
115
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All they need is your serial number and they can look up the purchase date. I bought mine on day 1 and just got it replaced this weekend due to a couple dead pixels. If you have an apple store nearby you can just take it there.
Thank you! Did they replace it with a new sealed one ? Did you get a new warranty with the replacement or do you only have the remainder of the defect warranty ? I know I'm like the guy from the tv series monk :)
 

micrors4racer

macrumors 6502
Apr 19, 2012
354
0
They will replace it with a white/brown box item. It has never been clear weather these are refurbs or new items but honestly it does not make a difference. Your new ipad will resume whatever warranty was left with your defected one.
 

poloponies

Suspended
May 3, 2010
2,661
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A friend pointed out to me that my iPad3 has a significant sized light leak along the right side of the display. I've never dropped it or or anything there's a screen shot of my warranty info below. I plan on calling apple tomorrow afternoon so I wanted to know if there's any info or suggestions I should know prior to calling apple? I have a 32gb white wifi+verizon LTE. Any info suggestions will be greatly appreciated
You've had it for 4 months with no dissatisfaction until a friend told you there was a problem?
 

divideby

macrumors member
Sep 16, 2009
53
40
Your phone support expired, they will send you to an Apple store.

They can make you an appointment, be on time for it.

If a Genius decides it is an in warranty issue, and there is no physical damage (water or broken glass) they will replace it with one in a brown box sealed.

Be prepared to have your Verizon account login ready in order to transfer it to the replacement-- meaning your login information, credit card information etc that was all typed in under settings.

Of course, make sure you have a full back up of your iPad. It is not the Genius resposibility for your data, including your Verizon LTE account. Good luck!
 

Jasper84

macrumors regular
Original poster
Mar 16, 2011
115
0
Your phone support expired, they will send you to an Apple store.

They can make you an appointment, be on time for it.

If a Genius decides it is an in warranty issue, and there is no physical damage (water or broken glass) they will replace it with one in a brown box sealed.

Be prepared to have your Verizon account login ready in order to transfer it to the replacement-- meaning your login information, credit card information etc that was all typed in under settings.

Of course, make sure you have a full back up of your iPad. It is not the Genius resposibility for your data, including your Verizon LTE account. Good luck!
Thank you for the info I made a appointment for later today
 

Jasper84

macrumors regular
Original poster
Mar 16, 2011
115
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You've had it for 4 months with no dissatisfaction until a friend told you there was a problem?
Pretty much yeah lol but I did pay $774 for it I should have a product with no flaws or defects also the home button is starting give out and the battery doesn't seem to last as long as it use to but that's just from a lot of daily use the light leak is about 4 inches long on the right side
 

poloponies

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May 3, 2010
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Pretty much yeah lol but I did pay $774 for it I should have a product with no flaws or defects also the home button is starting give out and the battery doesn't seem to last as long as it use to but that's just from a lot of daily use the light leak is about 4 inches long on the right side
I'm totally on your side on this, you paid for flawless and you should get flawless.
 

Medic311

macrumors 68000
Jul 30, 2011
1,658
56
you've had it for 4 months with no dissatisfaction until a friend told you there was a problem?
lollllz

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Pretty much yeah lol but I did pay $774 for it I should have a product with no flaws or defects also the home button is starting give out and the battery doesn't seem to last as long as it use to but that's just from a lot of daily use the light leak is about 4 inches long on the right side
iPad quality (starting with the iPad 2 and especially the iPad 3) seems out of family for Apple's traditional attention to high quality. i don't necessarily blame Apple, i blame their suppliers.

however with that said, most iPads work perfectly (or people don't realize they have a defect)
 

Jasper84

macrumors regular
Original poster
Mar 16, 2011
115
0
Very easy exchange I showed them where the light was leaking they gave me a replacement. I asked if it was a refurb or reconditioned guy told me no its a new replacement and that there store didn't offer refurb products so I'm happy. yesterday AT&T approved my iPhone 4s unlock request. synced my 4s a message appeared saying your iPhone has successfully been unlocked :D