I'd tell my wife to take her earrings off before answering the phone in future. 
Got a tip for us?
Let us know
Become a MacRumors Supporter for $50/year with no ads, ability to filter front page stories, and private forums.
iPhone 11 iPhone 11 dents on display
- Thread starter nihil0
- Start date
- Sort by reaction score
I'd tell my wife to take her earrings off before answering the phone in future.
Your sarcasm is actually accurate and this happens quite often Where members are confused/bewildered how it happens, and I would not be surprised if that’s the case actually here.
Maybe in future try to be less arrogant. My wife doesn't wear earrings.
I'd say if you get Apple to warranty the display you should install a screen protector immediately. If they do replace it it would be a "goodwill gesture" and next time they'll tell you to pound sand.
I already ordered her one. However, Apple boasted that this glass is most durable ever and clearly it is not like that. Doesn't matter what she was doing with it as long as the glass would be what Apple stated to be. My wife decided to order iPhone 11 without glass cover solely based on this fact. Now she says it is her last iPhone and doesn't want to buy another in future. So the "goodwill gesture" will be her buying (or not buying) another one in the future based on how Apple will react now.
If Apple replaced all iPhones with scratches on the screen no one would bother with screen protectors.
Where did you find that Apple used the term "most durable ever".
All I can find is: The "toughest glass in any smartphone". That means (IMHO) hard to break/shatter resistant. Not sure if you could extend that to include "scratch-proof", or even "scratch-resistant"
All I can find is: The "toughest glass in any smartphone". That means (IMHO) hard to break/shatter resistant. Not sure if you could extend that to include "scratch-proof", or even "scratch-resistant"
Toughest glass to me seems like something which should sustain scratches as well.
You can't have both unfortunately due to the science behind different grades of glass. Sapphire glass is extremely hard to scratch but is extremely brittle. It comes down to which would you rather have, a screen which is almost scratch proof but shatters easily when dropped or a screen that is really hard to break but scratches easily. I guess everyone has their own preference
Yes, you might think that...
But, the two terms (shatter-resistant) and (scratch-resistant) are not necessarily equal, and might not co-exist with the same material in real life. That's one area where screen protectors can help...
The thing is though, Apple never guarantees that the glass is entirely scratch resistant. If they did guarantee something like that, then you would have a valid argument, but there’s too many vulnerabilities with personal objects that can damage the display/coating. In your case, you’re claiming your wife wasn’t wearing earrings, so what do you suspect that possibly could have caused that damage to begin with? And don’t take this the wrong way, but my guess is probably some type of negligence of how the phone was handled that caused the damage initially.
The reason I say ‘negligence’, too many times it’s easy to want to blame the manufacturer for defects with hardware, but in the reality is, your frustration doesn’t also take an account that the phone somehow received damaged by the user (Meaning your wife), rather be an accident/negligence, doesn’t matter. It happened on your own doing. It’s common where threads are created so you can vent and perhaps receive some feedback, but when damage is caused to a Phone display, it has Show somehow initially, we can’t blame the manufacture for ‘durability‘ (especially when there’s not any type of mass outcry for faulty displays), not when you don’t have a clear explanation of how the damage occurred in the first place.
If something is scratch resistant then it means it’s harder to scratch. What you describe is the term “scratch proof” which Apple never advertised.
Same goes for water resistance vs waterproofing. People often misunderstand the term resistant.
Same goes for water resistance vs waterproofing. People often misunderstand the term resistant.
According in her own words it was "damaged" by normal use (eg. touching the screen). As I wrote before, she keeps the phone either on some higher place so our kid won't reach it or in separate enclosure in the bag. But that doesn't matter now anyway. I will see whether Apple will try to replace the display free of charge or not.
Something HARD got rubbed against the screen (jewelry with gemstones, quartz, sand, hardened steel, pebbles, etc.) It's nothing wrong with the glass or the device, and just due to user error.
To say it was damaged like that by just touching the screen is pretty silly
To me that looks like stress fractures in the screen. I used to work for a cellphone shop. I'd see that when something very heavy was put on a specific spot for only a short period of time. Just an opinion.
Things can happen.
Things can happen.
I feel like any response that is not in agreement with your claims will be viewed and accusatory or condescending. The thing is, these screens ‘are’ durable. Not a single member in this thread has experienced what you are showing from ‘normal use’. There’d be a class action lawsuit by now if all screens damaged like your wife’s from mere interaction with the display.
Those photos look exactly like what I’d expect to see from a phone that was dropped face down from a shorter distance onto a rough surface. Even if your wife is as meticulous as you say, one drop kept secret is all it takes. I see why Apple has denied this. If they do replace it, that sets a precedent for every careless person to get a new screen at any point within the first year. No company can or should allow that.
Those photos look exactly like what I’d expect to see from a phone that was dropped face down from a shorter distance onto a rough surface. Even if your wife is as meticulous as you say, one drop kept secret is all it takes. I see why Apple has denied this. If they do replace it, that sets a precedent for every careless person to get a new screen at any point within the first year. No company can or should allow that.
Last edited:
Agreed.
I had a PM titled ‘bye’ to tell me I was now on ignore.
I haven’t lost any sleep over it. 😄
I had a PM titled ‘bye’ to tell me I was now on ignore.
I haven’t lost any sleep over it. 😄
I’m still eagerly anticipating Apples response... which is quite obvious, but just want to read the story of what was said etc.
