Hi, everyone.
I got a new iPhone on Friday from my local Verizon store because my iPhone 7 was really starting to get bad, and the screen was very cracked to boot.
Anyhow, I have this issue where I will be browsing the internet or watching a video on my new phone, and all of a sudden the phone reboots. There's a black screen, Apple logo pops up, and then I can start using the phone, again. Sometimes it happens a few times a day. Other times it happens a few times every hour. It's unpredictable.
An Apple tech did a remote diagnostic and said I would have to take it to the Apple Store to be looked at; she said it could be a hardware issue, in which case Apple will likely give me a new device -- of course, they are closed until COVID-19 restrictions are lifted, so I'm stuck with this phone. It's not terribly bad, but I cannot trust any phone calls because they may be dropped due to the random reboots.
I looked at my analytics for the device, and I see a lot of "panic_kernel" or whatever logs. I've read that many people have had issues with this.
Are there any solutions? I've tried hard reboots, resetting the phone, etc. - pretty much everything recommended on the internet.
Am I just stuck with this until Apple Stores are reopened whenever the heck that will be? For those of you that have had this issue, what did Apple do to fix it?
I got a new iPhone on Friday from my local Verizon store because my iPhone 7 was really starting to get bad, and the screen was very cracked to boot.
Anyhow, I have this issue where I will be browsing the internet or watching a video on my new phone, and all of a sudden the phone reboots. There's a black screen, Apple logo pops up, and then I can start using the phone, again. Sometimes it happens a few times a day. Other times it happens a few times every hour. It's unpredictable.
An Apple tech did a remote diagnostic and said I would have to take it to the Apple Store to be looked at; she said it could be a hardware issue, in which case Apple will likely give me a new device -- of course, they are closed until COVID-19 restrictions are lifted, so I'm stuck with this phone. It's not terribly bad, but I cannot trust any phone calls because they may be dropped due to the random reboots.
I looked at my analytics for the device, and I see a lot of "panic_kernel" or whatever logs. I've read that many people have had issues with this.
Are there any solutions? I've tried hard reboots, resetting the phone, etc. - pretty much everything recommended on the internet.
Am I just stuck with this until Apple Stores are reopened whenever the heck that will be? For those of you that have had this issue, what did Apple do to fix it?