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Nadeem_Guroo

macrumors regular
Original poster
Mar 15, 2017
125
29
Hi,i recently damaged my iphone 11 pro max back glass with the keys in the same pocket and while sitting it cracked my back glass,i am having issues with the microphone that is sometimes during the calls callers are not able to hear me and putting it on speaker sometimes works and sometimes not so can i take it in for a service and will it be repaired or they will ask me to have the back glass replaced which has a minor damage and u i can live with it as it costs around 900 dollars to replace the back glass.
 

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Sam in SoCal

macrumors 6502a
Oct 13, 2019
762
1,031
Hard to say. Did the speaker and microphone issue happen AFTER you cracked the back? when did you buy the phone?
 

Nadeem_Guroo

macrumors regular
Original poster
Mar 15, 2017
125
29
The phone is still under warranty and it did not happen after the damage as i damaged it 4 months ago and the microphone issue is happening since last 10 days
 

Sam in SoCal

macrumors 6502a
Oct 13, 2019
762
1,031
The phone is still under warranty and it did not happen after the damage as i damaged it 4 months ago and the microphone issue is happening since last 10 days
Has the phone ever fallen in water or have you ever dropped it? i don’t know how you handled your phone so if you’ve had any mishaps that were accidental that could be a cause. If none of those things happened and there is no connection to the crack on the back you should be able to ask if it falls under manufacturer warranty exception.
 

Sam in SoCal

macrumors 6502a
Oct 13, 2019
762
1,031
By the way they will check to see if there is any type of liquid damage because they can look at the indicators inside the phone and see if it’s ever been subjected to excessive moisture. Liquid damage is not covered under warranty
 

Robbosan

Suspended
Aug 21, 2020
2,071
1,836
Has the phone ever fallen in water or have you ever dropped it? i don’t know how you handled your phone so if you’ve had any mishaps that were accidental that could be a cause. If none of those things happened and there is no connection to the crack on the back you should be able to ask if it falls under manufacturer warranty exception.
Lol, you serious? They won’t do anything now about those other things as it has a cracked back.
 

ericwn

macrumors G4
Apr 24, 2016
10,808
8,800
Has the phone ever fallen in water or have you ever dropped it? i don’t know how you handled your phone so if you’ve had any mishaps that were accidental that could be a cause. If none of those things happened and there is no connection to the crack on the back you should be able to ask if it falls under manufacturer warranty exception.

What exception are you talking about? An exception of the warranty?
 

freeagent

macrumors 6502a
Mar 9, 2020
534
337
It may sound weird but..

It is not surprising you are having issues with your mic now that your glass is cracked. I had a similar problem with an iPad mini that my at the time toddler dropped a few times. Its screen had a big crack running almost the full length. The speaker barely worked after that. Apple said its because the speaker is tuned to a sealed unit, with the crack it is no longer sealed.
 

Nadeem_Guroo

macrumors regular
Original poster
Mar 15, 2017
125
29
I have taken up the issue with the apple customer relations directly without telling them about the mic problem and just telling them that i have accidentally damaged the device and don’t have it covered and if they can replace my device as an exception for having being apple customer for last 10 years and buying all the apple iphones since than.
They called me up i think from the apple distribution ltd Ireland and thanked me for being honest and asking for an exception,and asking me to send the images of the iphone and than on Thursday called me again and asked me for the nearest service provider details and told me that he will get back to me on monday.

Although he did not commit anything and i dont have an idea what they are going to do further.
 

Nadeem_Guroo

macrumors regular
Original poster
Mar 15, 2017
125
29
So finally apple has given me a one time exception under warranty for the damage and asked me to submit the device to the service provider which i did and shall soon receive a new iphone.
 

RRC

macrumors 6502a
Nov 3, 2020
620
849
So finally apple has given me a one time exception under warranty for the damage and asked me to submit the device to the service provider which i did and shall soon receive a new iphone.

Very lucky, but also another reason why I’ll always stick with Apple. Their customer care is second to none.
 

Nadeem_Guroo

macrumors regular
Original poster
Mar 15, 2017
125
29
Thats also a reason for me to buy these over expensive phones,the customer service is absolutely stupendous,they will go out of the way to help you to your satisfaction.
 

Rich74

macrumors 6502
Oct 31, 2012
311
95
I have taken up the issue with the apple customer relations directly without telling them about the mic problem and just telling them that i have accidentally damaged the device and don’t have it covered and if they can replace my device as an exception for having being apple customer for last 10 years and buying all the apple iphones since than.
They called me up i think from the apple distribution ltd Ireland and thanked me for being honest and asking for an exception,and asking me to send the images of the iphone and than on Thursday called me again and asked me for the nearest service provider details and told me that he will get back to me on monday.

Although he did not commit anything and i dont have an idea what they are going to do further.

I suppose if you dont ask you dont get.
 
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