iPhone 11 Pro iPhone 11 Pro Max scratches on screen

Ledurpabbi

Ledurpabbi

macrumors member
Hi,
I got my 11 Pro Max on launch day here in Germany and I have been extra careful while handling it. Bought the Apple leather case for it and no screen protection.

Yesterday I was outside and noticed a lot of small/fine scratches on the glass/screen.

Anyone else having this problem? Thinking of going to the Apple Store tomorrow to show them.
 
More than likely micro scratches in the olephobic costing. Comes from normal use. Being pressed against your face, slide in and out of your pocket, etc. I highly doubt Apple will do anything for you. Your best bet is probably to return it and buy a new one, but that will be pointless because it will happen again.
 
I use a screen protector so wouldn't know. I highly doubt they'll do anything? Return it if you're bothered and get a screen protector
 
Have never seen this happen on an iPhone I own. Never use a screen protector, just don't like it, but I take care of my stuff. Always put my phone in a pocket on its own.
Waterman316 said:
More than likely micro scratches in the olephobic costing. Comes from normal use. Being pressed against your face, slide in and out of your pocket, etc. I highly doubt Apple will do anything for you. Your best bet is probably to return it and buy a new one, but that will be pointless because it will happen again.
Click to expand...

Well this did not happen with my previous 6 or 7 iPhones. It just seems weird to see this after so few days in use.
 
Unfortunately the oleophobic coating scratches a lot easier than the 6/7/8 models. You could exchange it and apply a screen protector to your new one.
 
coffeeplease said:
Unfortunately the oleophobic coating scratches a lot easier than the 6/7/8 models. You could exchange it and apply a screen protector to your new one.
Click to expand...

Probably not a point in even exchanging it. From what I hear, applying a screen protector will actually hide a lot of the scratches. My own advise, is use the phone how you want, within reason. I never used screen protectors, but I am with this phone, because of where I work. I’m around a lot of sand, that blows around among other things, and it’s unavoidable to get sand in my pocket with my phone. If I had a different job, I more than likely wouldn’t use one. Usually you can’t tell the scratches in the olephobic coating are there unless you have the screen off and looking it under bright light.
Also I’m not sure if they upgraded the glass on the screen as well with “the worlds most durable glass ever”. But the properties of glass, the harder it is to shatter, the easier it is to scratch, and vise versa.
 
I also noticed that ''issue''

my 1 week old 11 Pro has 1 sctatch, don't know how, I also have XS which is 1 year old, 0 scratches, it is like new. I dont use any screen protector or case, I take care of my phone, and this one is taken care off too, but scratch is here..
 
I use a screen protector, but if the oleophobic coating is so thin, would the stickiness of the screen protector make the coating come off then the protector is removed?
 
All phones have micro scratches under the right lighting. Even those that say they don’t ha e scratches, have scratches. Just how it works. Use a protector or move on with life. Only time to worry about it is when it’s a gouge. One you can feel and see under any lighting condition.
 
moderniste said:
I use a screen protector, but if the oleophobic coating is so thin, would the stickiness of the screen protector make the coating come off then the protector is removed?
Click to expand...

Most of the hard glass protector adhesives will likely remove that coating.
I have not read any 9H glass protectors with disclaimers that state 'safe for phone coatings'
 
Ledurpabbi said:
Hi,
I got my 11 Pro Max on launch day here in Germany and I have been extra careful while handling it. Bought the Apple leather case for it and no screen protection.

Yesterday I was outside and noticed a lot of small/fine scratches on the glass/screen.

Anyone else having this problem? Thinking of going to the Apple Store tomorrow to show them.
Click to expand...

There's an 80+ page thread on Apple Discussions with people reporting the same issue:

iPhone 11 screen scratches - Apple Community

discussions.apple.com discussions.apple.com

I would go to the Apple Store ASAP and show them that thread so they realize it's not your fault.
 
Last edited:
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