Someone earlier said that they used to work for BB, and that getting the phones delivered was the best option. They said store-pickup was sketchy, and I think they often use preorders for store inventory.
I have ordered phones before from BB once before, and received them on launch day. Last year I ordered watches for store pickup, and after days of not getting the call/email that my order was ready, I and ended up cancelling the order and getting our watches through apple, same-day in-store.
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No compensation here, lol! I felt like they were just trying to hold on to my money due to the fact that they sent an email the day of that read something along the lines of “we’re almost ready”, or “pickup procedure of apple products”. So we headed to the store, thinking it would be any minute. We were wrong!