Resolved iPhone 13 Pro memory full

[Narked Diver]

My wife’s iPhone’s memory is full and it won’t let her take anymore photos

She has 75gb of photos on here phone, syncing is on and optimising is on

She has 400+ gb of photos in iCloud and plenty of spare space in the iCloud

I thought that optimise photos would just remove some photos from her phone when it got full but it doesn’t seem to work that way

How do I get her some space back without permanently deleting them from both her phone and iCloud?

 

[now i see it]

You’re going to have to get rid of unnecessary apps.
Photos can be copied over to a computer.

 

[FreakinEurekan]

You need to free up space in order to let iCloud sync. It won’t even try if the storage is full. See if there’s a video you can AirDrop or USB transfer somewhere, then delete (and delete from trash). Videos can be huge, that might be all you need to do in order to un-jam the process.

 

[specialstyle]

FreakinEurekan is right -- clean up space from something else and make sure the option is set to Optimize iPhone Storage. If you have a little space on the phone and it's still not doing it, you can try rebooting / plugging it in & open the photos app, then scroll to the bottom to see what it says it's doing.... it should start syncing.

If not you can try toggling to Download and Keep Originals and then back to Optimize iPhone Storage to try to kick it into doing what it should, and give it another reboot if nothing happens -- again plug it in, open the photos app and check to see the status. It wont do much on battery alone depending on your settings.

 

[Splitrail]

You’re going to have to get rid of unnecessary apps.
Photos can be copied over to a computer.

Is there a simple process to copy the photos (all JPGs) from my phone to my PC? I'm not very tech oriented and don't want to lose anything. Thanks!

 

[Narked Diver]

Thanks for all your help

For the time being I’ve got her some space back by deleting some apps that were storing a few gb locally and then reinstalling them

I wish there was a way to set storage limits at an app level but then I guess that would restrict Apple from selling us iPhones with bigger storage