iPhone 14 Pro Max iPhone 14 Plus frozen this morning - any way to find out why?

[donawalt]

By checking Find My on another device, my iPhone froze on its wireless charging stand about 90 minutes after I put it down for the night last night. This morning, it appeared powered off - did not chirp when powered; but it was not powered off, as just pressing the side button to turn it on did nothing. I did a hard reset (vol up/down + press and hold the side button until the Apple logo appears), and that worked - it powered up. So it must have been frozen and needed a hard reset.

Now it seems to be working fine. It had 100% battery charge. It is on iOS 16.0.2. As a precaution I "swiped up" and got rid of all open apps. I noticed quite a number that I have not used in the last week since the new phone was set up. I guess their open 'status' was carried over in the migration? Interesting.

I am assuming this is probably some software/app/iOS error, but is there some way to see after the fact why it froze? Anything else you think I should do? Has anyone else experienced this? First freeze for me ever, in 10 years of iPhones! 😲

Thanks.

 

[maka344]

I had this yesterday for the first time since launch. It locked up and I had to force a manual hard reboot. Not happened since. I’m thinking of calling Apple to extend my return window just in case.

 

[donawalt]

Funny mine happened too yesterday. Keep us posted on how it goes @maka344, I'll do the same! I do think the weak link in all this is iOS, as 16 seemingly is pretty buggy, relatively speaking. So I am betting it's iOS related, not hardware. Or, apps working within iOS 16 - which is why I closed them all. If a pattern develops, ie once a day or something, I may reinstall from scratch, no apps or minimal apps, and see if it keeps up. This just eliminates any variables, as there have been so signs of issues with this phone so far!

 

[maka344]

Funny mine happened too yesterday. Keep us posted on how it goes @maka344, I'll do the same! I do think the weak link in all this is iOS, as 16 seemingly is pretty buggy, relatively speaking. So I am betting it's iOS related, not hardware. Or, apps working within iOS 16 - which is why I closed them all. If a pattern develops, ie once a day or something, I may reinstall from scratch, no apps or minimal apps, and see if it keeps up. This just eliminates any variables, as there have been so signs of issues with this phone so far!

Agreed mine happened first thing in the morning yesterday. No on/off chime which I have enabled.

I went to use it and the screen was just blank. It did capture a screen shot of the lock screen as I tried to do a restart.

Only a forced/hard reboot resolved it (holding the power button for 20 seconds). No issues since and this was the first time experiencing this issue with this device which I’ve had since launch day.

Just in case, I’m extending my return window with Apple which ends today and they are going to run a test to ascertain whether it was a hardware or software issue. I’ll report back.

 

[donawalt]

Just in case, I’m extending my return window with Apple which ends today and they are going to run a test to ascertain whether it was a hardware or software issue. I’ll report back.

Great, thank you @maka344 !

 

[Sammy in SoCal]

The very first time I charged my 14 pro max using apples little 5w brick charger it got hot after just 5 minutes of charging. The stainless steel band opposite side of the cameras was hot to the touch. Only a force hard reboot normalized it. It’s been cool as a cucumber 🥒 since when charging. I’m still in the two week window and wondering if I any of the internals were degraded. I may be overthinking it since I don’t remember seeing any temperature warnings

 

[maka344]

The very first time I charged my 14 pro max using apples little 5w brick charger it got hot after just 5 minutes of charging. The stainless steel band opposite side of the cameras was hot to the touch. Only a force hard reboot normalized it. It’s been cool as a cucumber 🥒 since when charging. I’m still in the two week window and wondering if I any of the internals were degraded. I may be overthinking it since I don’t remember seeing any temperature warnings

The device would shut its self down before any damage was caused.