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iPhone 14 Pro iPhone 14 pro glass back scratched already

G

G3Blue

macrumors 6502
Original poster
Sep 13, 2018
431
982
Purchased on launch day and noticed this morning the rear has 3 scratches already! I’ve barely used the phone and haven’t dropped the phone once. Phone always goes in the same pocket without anything else.

My 13 pro survived a year without a case and not a single scratch on the rear. Contacting apple later 😞

Quick search brings up this:

www.techgoing.com

The iPhone 14 Pro series back cover is easy to scratch - TechGoing

Apple’s latest iPhone 14 series phones are now on sale and the first users have received their new phones. This is supposed to be a happy event, but a number of users are annoyed because the back cover of their phones have been scratched, which is a very bad experience. According to reports, a...
www.techgoing.com www.techgoing.com
 
Wig321 said:
Purchased on launch day and noticed this morning the rear has 3 scratches already! I’ve barely used the phone and haven’t dropped the phone once. Phone always goes in the same pocket without anything else.

My 13 pro survived a year without a case and not a single scratch on the rear. Contacting apple later 😞

Quick search brings up this:

www.techgoing.com

The iPhone 14 Pro series back cover is easy to scratch - TechGoing

Apple’s latest iPhone 14 series phones are now on sale and the first users have received their new phones. This is supposed to be a happy event, but a number of users are annoyed because the back cover of their phones have been scratched, which is a very bad experience. According to reports, a...
www.techgoing.com www.techgoing.com
Click to expand...
This is surprising to hear. The back doesn’t feel any different to me and I’ve had my phone since launch day morning, used it without a case the whole time. Back is still spotless. A few tiny scratches on the steel sides, but that’s to be expected.

Are you certain the scratches can’t be wiped off with a damp cloth?
 
I don't want to be "that guy" but quite simply a glass back phone simply doesn't scratch on its own. It's ether come into contact with something in your pocket, on a surface or on your hands.
Can you share a photo of the scratch...
 
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RRC said:
I don't want to be "that guy" but quite simply a glass back phone simply doesn't scratch on its own. It's ether come into contact with something in your pocket, on a surface or on your hands.
Can you share a photo of the scratch...
Click to expand...
Exactly. It came in contact with something metal or abrasive. The soft lining of a pocket isn’t going to scratch glass.

If you’re sensitive to cosmetic damage on your phone get a case and screen protector.
 
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Chunk72 said:
Contacting Apple because you scratched your phone seems a bit excessive. Just own it and move on with your life.
Click to expand...
Calm down.

I haven’t, I’ve hardly moved or left the house since picking up the phone due to pulling my back a few days after collecting (unrelated…)
 
LondonerLexi said:
This is surprising to hear. The back doesn’t feel any different to me and I’ve had my phone since launch day morning, used it without a case the whole time. Back is still spotless. A few tiny scratches on the steel sides, but that’s to be expected.

Are you certain the scratches can’t be wiped off with a damp cloth?
Click to expand...
Yeah I’ve tried, I thought at first it was marks that would come away with a wipe but unfortunately not.
 
RRC said:
I don't want to be "that guy" but quite simply a glass back phone simply doesn't scratch on its own. It's ether come into contact with something in your pocket, on a surface or on your hands.
Can you share a photo of the scratch...
Click to expand...
Unfortunately I don’t have a samsung fold to take a photo of my own back. Very similar to the photo in the link I shared.
 
Wig321 said:
Calm down.

I haven’t, I’ve hardly moved or left the house since picking up the phone due to pulling my back a few days after collecting (unrelated…)
Click to expand...
Do you live near sand?

I live near the beach, and sand gets everywhere. It can scratch glass in the right circumstance.

I still keep my phone naked, and haven’t had any scratches, but I’m pretty diligent about keeping sand away from the phone.
 
Ntombi said:
Do you live near sand?

I live near the beach, and sand gets everywhere. It can scratch glass in the right circumstance.

I still keep my phone naked, and haven’t had any scratches, but I’m pretty diligent about keeping sand away from the phone.
Click to expand...
No I wish I did though
 
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Are you sure the scratches were not already there when you unpacked the phone?

Sounds unlikely, but who knows. There was a similar case in 2016 with new Macbook Pros that came with a weird scratch out of the box.
 
Just get a case or a skin and move on... Apple will unlikely swap it out, and if they did you'd have to wait for a replacement anyway due to stock levels.
 
I saw a space black unit in the Apple Store that had some noticeable scratches on the back glass. Obviously the in store use gets more abuse but I don’t remember the graphite of the past few years having as many scratches.

Reminded me of iPhone 5 scratchgate 😂
 
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RRC said:
Just get a case or a skin and move on... Apple will unlikely swap it out, and if they did you'd have to wait for a replacement anyway due to stock levels.
Click to expand...

Not necessarily, I was surprised to see that they had 14 Pro models in Purple and Gold available this morning in the Apple Store where I live. So it might be worth just asking, they get new stock every day.
 
Last edited:
I've encountered the very same problem, where my prior phone, the iPhone 13 Pro, did not have these issues. I brought it in to the Apple Store and was presented with expected commentary -- but I couldn't get it replaced due to the lack of stock. I have not exposed my phone to anything but normal use that I have for years.

Given the commentary about it, I suspect it's a product defect.

I was also told by the Apple Store that whether or not I get it replaced depends on the grace of the Store manager. Um, really? Not for a phone that costs in excess of 1,000.00US.
 
Does the 14 pro have a glass back. Feels and looks like metal to me.

Hmm "textured glass back" Interesting.

If you want to carry a $1000 device without a case more power to you
 
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