iPhone 2.2.1 upgrade - iTunes crashes on next sync

Discussion in 'iPhone Tips, Help and Troubleshooting' started by krsnet, Jan 30, 2009.

  1. krsnet macrumors member

    Jul 14, 2007
    Curious if there's any ideas here.

    Check http://discussions.apple.com/thread.jspa?threadID=1885983&tstart=30

    iPhone 3G
    Apple TV
    iTunes 8.0.2

    Updated iPhone 3G to 2.2.1 and everything appeared to go well. On the next sync, iTunes crashes. On any future sync, the iPhone attempts to sync automatically on connect even though I'm configured to manually sync (probably due to a past failed sync?). On any sync attempt, iTunes crashes (appears to be when something is supposed to be copied to the iPhone - app update, new photo, new podcast, etc... but can't verify).

    Connected old iPhone with 2.2 firmware and it also fails now on sync in a similar way.

    AppleTV sync appears to work fine.

    Others in the Apple thread have reset their phone and reinstalled iTunes (though I don't know if they deleted the library/sync data) and now have a phone with only the default apps, no songs, no videos.

    Anyone else? Any ideas?
  2. krsnet thread starter macrumors member

    Jul 14, 2007
    i went through both the iTunes and iPhoneUpdater logs (and didn't find anything I could decipher...not saying much though). iPhoneUpdater looks like a successful update. Here's the iTunes crash. All crashes appear to have this same data (only variation is in the register data...I think this is typical):

    Process: iTunes [38329]
    Path: /Applications/iTunes.app/Contents/MacOS/iTunes
    Identifier: com.apple.iTunes
    Version: 8.0.2 (8.0.2)
    Build Info: iTunes-8022001~2
    Code Type: PPC (Native)
    Parent Process: launchd [147]

    Date/Time: 2009-01-29 21:08:09.106 -0500
    OS Version: Mac OS X 10.5.6 (9G55)
    Report Version: 6

    Exception Type: EXC_BAD_ACCESS (SIGSEGV)
    Exception Codes: KERN_INVALID_ADDRESS at 0x00000000380b9126
    Crashed Thread: 21


    Thread 21 Crashed:
    0 com.apple.CoreFP 0x07d8a538 dyld_stub_binding_helper + 1524872
    1 com.apple.CoreFP 0x07ecf140 YlCJ3lg + 788320
    2 com.apple.iTunes 0x0009f5dc 0x1000 + 648668
    3 com.apple.iTunes 0x0044a95c 0x1000 + 4495708
    4 libSystem.B.dylib 0x969a5024 _pthread_start + 316

    Thread 21 crashed with PPC Thread State 32:
    srr0: 0x07d8a538 srr1: 0x0000d030 dar: 0x380b9126 dsisr: 0x02200000
    r0: 0x00000000 r1: 0xf07a76a0 r2: 0xec7ae9ff r3: 0x085699e8
    r4: 0x3e8c4469 r5: 0x0000212d r6: 0xe1a3e81e r7: 0x75a0e510
    r8: 0x78bf15e9 r9: 0x000031c0 r10: 0xc26a60d7 r11: 0x00000000
    r12: 0x07d799e8 r13: 0x00000001 r14: 0xc439217f r15: 0xd94a511e
    r16: 0x6c771ff1 r17: 0xa30d6394 r18: 0x75a0e510 r19: 0x505d22e5
    r20: 0x62edcfb4 r21: 0x9799dd0d r22: 0x108ef5c0 r23: 0xb8a6a9f6
    r24: 0x000000ff r25: 0xfffffcff r26: 0x4d3c5c37 r27: 0x785f6ba3
    r28: 0xcd0ac59d r29: 0xd34ab1e8 r30: 0xc26aac16 r31: 0x07d799e8
    cr: 0x28000448 xer: 0x00000000 lr: 0x07d7e860 ctr: 0x07d8a228
    vrsave: 0x00000000

  3. Alan_Arkin macrumors newbie

    Apr 13, 2004
    I am having the exact same problem. I restored the iphone and thought that did the trick but it continues to crash.
  4. zanwar macrumors newbie

    Jan 30, 2009
    Same problem here. Also crashes during iPod sync, not just iPhone.
  5. Loganfilm macrumors newbie

    Jan 30, 2009
    Los Angeles
    I've been dropping calls like crazy ever since the update...

  6. thedave3000 macrumors newbie


    Oct 25, 2007
    I am having the same exact problem as well. iTunes crashes when connecting either iPhone or iPod. Reset both devices and reinstalled iTunes and it still crashes. All started right after the 2.2.1 update on iPhone. This is crazy.
  7. b11051973 macrumors 6502

    Apr 8, 2006
    I am having the same problem. It wasn't immediately after updating to 2.2.1 though. I had been able to sync for a couple days. I synced yesterday after coming home from work. I then tried to sync again later that night and iTunes crashed. It is crashing this morning as well.

    I restored my iPhone to the backup this morning and iTunes still crashes.
  8. mensrea macrumors member

    Sep 11, 2006
    La$ Vega$, NV
    Same here!!!!!!!!!!!!!!! 3g and Original iPhone, both having problem. Only the Original was upgraded. This does not happen on Nano, or 160gb Classic ipods. Only my iphones are affected. Started with the original even before the upgrade.

    It would begin when syncing apps. Load 1 app, crash, restart, repeat. I had five new apps, so five restarts. Music, backup seemed to work normally. Now, 3g crashes as soon as any data is moved to the phone.

    Also, any attempt to cancel sync causes an immediate crash. 2 apple tv's work, sync fine.

  9. cwwilson macrumors 65816


    Jan 27, 2009
    Oklahoma City, OK
    Still on 2.2 here. I guess I'll wait for the next update because this one sounds pretty bad. There seems to be lots of problems with 2.2.1 software. :\
  10. pyknosis macrumors newbie

    Jul 24, 2002
    Pasadena, CA
    Having same problem here with original iPhone.

    The first few syncs after upgrading to 2.2.1 went fine, but I didn't upload any new data (eg, new songs or apps) to my iPhone with those first few syncs. Today, though, I bought some new songs and right after the status bar in iTunes appears to indicate they have been synced to my iPhone, iTunes crashes and the songs are not actually on the phone. I've tried removing the new songs from the cue to sync over to the phone, but iTunes keeps crashing at the end sync sessions. Seems to be a problem with iTunes (or the iPhone) terminating the sync and cleaning up the loose ends.

    This is annoying...
  11. mensrea macrumors member

    Sep 11, 2006
    La$ Vega$, NV
    This seems to be a DRM issue:

    "I think we are on the right track with the DRM. Perhaps there was another update on the server end that coincided with the release of 2.2.1. In any event, when I deauthorize my computer, the problem goes away. When I reauthorize it, the problem comes back. Simple as that. "

    "Yes, de-authorization of the syncing computer is the way to go if you need a functional work-around.

    This obviously bars DRMed content, which causes the problem in the first place. I switched syncing of the iPhone to my laptop after de-authorizing that machine. Stuff works now."


    "I know of at least 2 that have talked directly with Apple engineering so it is escalated and is being worked on. Now how soon there's a fix I have no idea..."

  12. chopdog macrumors member

    Mar 5, 2007
    I can sleep again !

    Spent a long time trying to solve this with Apple on the phone yesterday. YOUR SOLUTION WORKS ! I HAVE A WORKING KIT AGAIN.

    OK - no DRM - but at least syncing.

  13. UnseenLlama macrumors 6502a


    Jul 27, 2007
    Indianapolis, IN
    Same issue here with 2.2.1 and iTunes crashing. I did a restore and then made sure nothing was automatically syncing over. I then created a couple of playlists excluding anything protected. Seemed to work for the first sync, but then something that had DRM on it tried to transfer over causing iTunes to crash again. I'll just wait for the iTunes/iPhone update. They need to get this fixed asap.
  14. gusnyc macrumors 6502

    Sep 18, 2007
    New York City
    I Am Having The Same Problem!

    The first sign was when I tried to buy something at the apple store in iTunes. , I got a message saying that the balance could not be checked in my account (?). I downloaded two songs using the iTunes App in my iPhone.

    Last night, when I tried to sync, iTunes started to crash.

    I restored my phone, but the problem continues.

    I never had anything like this before.


  15. UnseenLlama macrumors 6502a


    Jul 27, 2007
    Indianapolis, IN
    I hear ya. This is the first serious issue that I've had with an Apple product. Well this, and some silly glitches with Nike+. :)
  16. AppleFan360 macrumors 68020

    Jan 26, 2008
    A lot of people are having this problem (including me). There are some work arounds but they are a hassle.

    Apple needs to work on this because for every one person reporting the problem here, there are probably hundreds of others pulling their hair out and calling Apple looking for answers.
  17. macfreek2 macrumors newbie

    Feb 2, 2009
    Same Problem Here

    I had the same problem. I reinstalled my iPhone as well as reinstalled my iTunes software and had no luck. The only thing that worked for me was to deauthorized my computer and then sync it. Not a great workaround but at least I have access to most of my music and iPhone features.

    I have long been an Apple fan but this is starting to try my patience! :mad:
  18. Kahnyl macrumors 68000

    Feb 2, 2009
    Ugh. I replaced the kexts from 10.5.6 last night so I could jailbreak my iPhone. I ended up not doing it in the end but then encountered this problem when reinstalling apps after a restore.

    I thought it was obvious that the kexts needed restoring so I used the combo updater for 10.5.6. Didn't help.

    I reinstalled iTunes. Didn't help.

    I completely reinstalled Leopard. Didn't help.

    I came here and saw this thread after doing all if that. Cried.
  19. mensrea macrumors member

    Sep 11, 2006
    La$ Vega$, NV
  20. fikkser macrumors member

    Oct 20, 2008
    This is B***S***. It took me like 2 hours to make the latest upgrade. It crashed like a hundred times and when I finally got to restore it my music were gone but the images left, why? The upgrades have NEVER worked without numerous crashes and resetting my iphone.
  21. Kahnyl macrumors 68000

    Feb 2, 2009
    Worked for me a few hours ago. I'm not going to resync until I have to so I don't know if it was a fluke or not.
  22. williamsonrg macrumors 6502

    Sep 8, 2004
    Denver, CO
    My iPhone 3G has also stopped syncing. Every time I plug it into iTunes, iTunes crashes in short order (even with "Automatically Sync" disabled). I tried some of the workarounds that I read about de-authorizing my account, but that didn't seem to do anything.

    This is lame.

    At least we're not alone: http://discussions.apple.com/thread.jspa?threadID=1885983&tstart=0
  23. macfreek2 macrumors newbie

    Feb 2, 2009
    I downloaded the free music song of the week just to see what would happen. After that it synced fine. Maybe it somehow reset the DRM file???
  24. AppleFan360 macrumors 68020

    Jan 26, 2008
    As I posted in another thread, apprently the following procedure has fixed the problem for a lot of people. I just tried it this morning and now my iPhone syncs everything including DRM content:

    (1) Deauthorized the computer.
    (2) Authorize the computer
    (3) Go to iTunes Store in iTunes, purchased a FREE app
    (4) Sync iPhone
  25. petieg macrumors newbie

    Jul 31, 2007

    That's it... worked for me too... Thanks !!

    (1) Deauthorized the computer.
    (2) Authorize the computer
    (3) Go to iTunes Store in iTunes, purchased a FREE app
    (4) Sync iPhone

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