I'm not really sure what could have caused this. I've had the phone for about 2 weeks now, and a few days ago, the external speakers just quit working all of a sudden. I didn't notice exactly when it started because the phone is quiet to begin with, but I began to notice that it would always vibrate. The external speakers do not work at all. The earphones still work, I can hear through the ear speaker while in a phone call. Speaker phone, the ipod feature, keyboard clicks, locking/unlocking sounds, and ringtones/sms messages all do not work. I've tried the q-tip thing even though my symptoms don't match those of the "only my speakerphone works" crowd. And i've also tried plugging/unplugging my earphones, but that doesnt work either. I'm totally out of stuff to try! somebody help please.