Hello,
I'm on the initial shipment of the iphone 4s (Black, 16 gb) so I've had it for a couple months.
I had the original iphone and never ran into these problems.
Anyway, I started having 2 problems this past week.
1) The 30 pin port seems to not be working correctly. I woke up one morning and tried to charge it and the phone could not register that a power source was connected. No charging, no charge image shown, no connection to pc etc. It didn't work with the wall power, pc, or car usb outlet.
The charge cord is ruled out. I tried using both the new cord that came with the phone 4s and my old cord from the original iphone.
The phone is in great quality. Never been dropped. Has had a case and screen protector since day 1 and no scratches or physical damage. No water damage. I literally woke up and it didn't work. I did look into the port and did notice a small green discoloration above the pin on the sceen side...sorta like what you see in an old remote where the batteries go. I have no idea if this was there before, but I'd assume it wasn't. Tried using some compressed air and it didn't make any difference.
With the rate the battery drains from seemingly nothing on the new phone I thought I'd have to take it into the closest apple store (40 mins) the next day. Well, I woke up the next morning and it now somewhat works. It can charge but sometimes takes a light firm push downward on the cord connection to register. Also a small touch while charging can cause the phone to forget it is plugged in and not register.
This makes me think it is a hardware issue.
2) The second problem, which I just noticed a couple days after the first problem is that the volume blocks no longer show on the screen when adjusting the volume. I'm referring to the blocks that tell you how loud the ringer is set. They do show briefly if you quickly adjust the volume via the side buttons after unlocking the screen or when changing the ring slider from off to on. That is a very brief moment. After that or when adjusting the volume during normal use the square ringer image appears but without any blocks.
So I think software. I check the settings and do still have the option under sound to allow the buttons to adjust the volume. No change. Then I try restoring to a point in October when I didn't have the issue. No change. I tried restoring the phone to original factory settings. Even in that intro state (pick you language, region, start up phase) no change. Now I'm thinking this must be somehow hardware related even though that doesn't make any sense to me. I restored my phone back to another point after factory restore and still no change.
Does anyone have any thoughts or have experienced anything similar. I haven't ever had to take anything to an apple store before. I guess I'm going to try that after the holidays (less crowds) and hopefully they will replace the phone with a new one on the spot.
Right now I'm not a very happy customer.
Thanks for any help you can provide.
I'm on the initial shipment of the iphone 4s (Black, 16 gb) so I've had it for a couple months.
I had the original iphone and never ran into these problems.
Anyway, I started having 2 problems this past week.
1) The 30 pin port seems to not be working correctly. I woke up one morning and tried to charge it and the phone could not register that a power source was connected. No charging, no charge image shown, no connection to pc etc. It didn't work with the wall power, pc, or car usb outlet.
The charge cord is ruled out. I tried using both the new cord that came with the phone 4s and my old cord from the original iphone.
The phone is in great quality. Never been dropped. Has had a case and screen protector since day 1 and no scratches or physical damage. No water damage. I literally woke up and it didn't work. I did look into the port and did notice a small green discoloration above the pin on the sceen side...sorta like what you see in an old remote where the batteries go. I have no idea if this was there before, but I'd assume it wasn't. Tried using some compressed air and it didn't make any difference.
With the rate the battery drains from seemingly nothing on the new phone I thought I'd have to take it into the closest apple store (40 mins) the next day. Well, I woke up the next morning and it now somewhat works. It can charge but sometimes takes a light firm push downward on the cord connection to register. Also a small touch while charging can cause the phone to forget it is plugged in and not register.
This makes me think it is a hardware issue.
2) The second problem, which I just noticed a couple days after the first problem is that the volume blocks no longer show on the screen when adjusting the volume. I'm referring to the blocks that tell you how loud the ringer is set. They do show briefly if you quickly adjust the volume via the side buttons after unlocking the screen or when changing the ring slider from off to on. That is a very brief moment. After that or when adjusting the volume during normal use the square ringer image appears but without any blocks.
So I think software. I check the settings and do still have the option under sound to allow the buttons to adjust the volume. No change. Then I try restoring to a point in October when I didn't have the issue. No change. I tried restoring the phone to original factory settings. Even in that intro state (pick you language, region, start up phase) no change. Now I'm thinking this must be somehow hardware related even though that doesn't make any sense to me. I restored my phone back to another point after factory restore and still no change.
Does anyone have any thoughts or have experienced anything similar. I haven't ever had to take anything to an apple store before. I guess I'm going to try that after the holidays (less crowds) and hopefully they will replace the phone with a new one on the spot.
Right now I'm not a very happy customer.
Thanks for any help you can provide.