Companies always downplay news like this. I think it's way more than 2%. I haven't had a problem with dropped calls, but the 3G service is very spotty, even in big cities like San Francisco. I would think that everyone is effected at some level. I'll keep my fingers crossed that the special release will improve things!
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iPhone 3G Connectivity Affecting 2% of Customers? Software Fix Soon?
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I expect it's related to quality/congestion of local towers, so if you have the problem with one phone, you're going to have it with a replacement phone, and so are any of your local friends.
Sounds great that a software will fix it soon. Although I've had no problems with mine. Same low signals in the same places as before with AT&T. Except with 3g the low signal is still way faster than Edge at full tilt.
Anyway, maybe the guy who got a reply should ask Steve about Notes/To Do sync on the iPhone. When is he putting that back? It was listed right before 10.5 came out, right on the Apple tech spec list for 10.5.
Anyway, maybe the guy who got a reply should ask Steve about Notes/To Do sync on the iPhone. When is he putting that back? It was listed right before 10.5 came out, right on the Apple tech spec list for 10.5.
Still loving my Launch Day edgePhone. Battery life is excellent and no dropped calls or questionable build quality.
I think Steve meant to say that 2% of iPhones work at any given time. In other words the the one iPhone 3G towns haha
My 3G Is the shizz as well !
My 3G Is the shizz as well !
I emailed Steve too and he sent this response. Man what a jerk!
Hello,
Stop sending me emails you moron. I am not Steve Jobs
Sincerely,
Steve Jascowitz
SJasco@hotmail.com
Hello,
Stop sending me emails you moron. I am not Steve Jobs
Sincerely,
Steve Jascowitz
SJasco@hotmail.com
No problems with my iphone either.. I have no questionable calls or dropped build quality
Anybody with half a brain realizes that if a percentage of units shipped (could be 2% or 50%) is supposedly effected and it's not all of them, it's definitely a hardware issue.
They are all running the same OS build and FW. If they weren't for some reason during manufacturing, when people upgraded to 2.0.1 they certainly are now.
To me, this is the biggest tell if the email is real and no one is realizing that. It would actually have been better if the issue effected ALL iPhone 3Gs since you could assume it's just software. If it's a small percentage, you KNOW it's hardware no matter how they try to spin it.
They are all running the same OS build and FW. If they weren't for some reason during manufacturing, when people upgraded to 2.0.1 they certainly are now.
To me, this is the biggest tell if the email is real and no one is realizing that. It would actually have been better if the issue effected ALL iPhone 3Gs since you could assume it's just software. If it's a small percentage, you KNOW it's hardware no matter how they try to spin it.
I do not have any problems with signal here in Tokyo Japan. I have a handful of friend who also have iPhones (in Tokyo) who also do not have a problem.
We don't have 'a backup phone network' to fall back on anyway - just 3G or nothing, maybe someone can verify
Nonetheless, no 3G isues for the few iPhone users I know.
Anyone in Japan having signal problems?
Keyboard lag, especially when typing romanji, well that just seems to be troubling all of us!
We don't have 'a backup phone network' to fall back on anyway - just 3G or nothing, maybe someone can verify
Nonetheless, no 3G isues for the few iPhone users I know.
Anyone in Japan having signal problems?
Keyboard lag, especially when typing romanji, well that just seems to be troubling all of us!
My brother and I are both affected. He's in Westwood LA and I am in Menlo Park. My experience is as follows:
Place call. Put iPhone to ear. No ringing. Look at screen. Bars flash from 5 to 0 to 5. Call Failed screen. Am I the 2%?
Argh!
Also happens in call. The commonality is the bars flashing full to none to full.
Place call. Put iPhone to ear. No ringing. Look at screen. Bars flash from 5 to 0 to 5. Call Failed screen. Am I the 2%?
Argh!
Also happens in call. The commonality is the bars flashing full to none to full.
all i know is that the "3G" iphone is 3G in name only. i work and live in manhattan, and even in the bloody park i can't get 3g reception. i'll get it for a few minutes, then it hangs even with full bars, and i'm on edge. often times i don't even get edge - instead i get an blue square icon with a white circle inside. what the hell is that??? gprs?!
i wonder how the hell this phone can function in a market like japan where there is ONLY 3g???
i wonder how the hell this phone can function in a market like japan where there is ONLY 3g???
i'm very suspicious that the problem is not the phone alone, nor the network alone. i believe it's a combination. it seems like the phone gets confused operating on different networks simultaneously. in japan this is not an issue because there is only umts 2100 on softbank. there is no fall back option.
i would LOVE to try a hack that disables 2.5g. there is not one damn reason to be using the old network in manhattan. my friend has got a razr2 and she's ALWAYS on 3g - SOLID. and her webpages load waaaaaay faster than on my iphone (granted it's quite useless on her phone with the ****** motorola gui and web browser, but still...)
i would LOVE to try a hack that disables 2.5g. there is not one damn reason to be using the old network in manhattan. my friend has got a razr2 and she's ALWAYS on 3g - SOLID. and her webpages load waaaaaay faster than on my iphone (granted it's quite useless on her phone with the ****** motorola gui and web browser, but still...)
I am curious how one could quantify the 2%, and how that could have happened in the first place. Did these phones not all come off the same assembly line? Was there a batch of defective components? Did the first few 2% of manufactured iPhones roll off the line before anyone noticed a problem?
Bs
Since when does a customer complaint about his OWN problem get answered with the % of total customers with that problem? For that customer, it is a 100% problem. WHOEVER is offering the %, is doing so for Public Relations purposes.
Since when does a customer complaint about his OWN problem get answered with the % of total customers with that problem? For that customer, it is a 100% problem. WHOEVER is offering the %, is doing so for Public Relations purposes.
There's no across the board hardware issue. It is the same network stack problem in every phone.
However, they're implying that the coverage/signal strength is strong enough either on Edge or 3G that only 2% of iPhone users are *impacted* at any given time.
That way they can "legitimately" say 2% when it is, in fact, an issue in every phone's software right now.
How would they know it's 2%
How could Apple know the % of affected handsets?? Is Infineon telling them? Is that how many came off the line with antennas that are too short? Is that the scope of THE WORLD WIDE 3G network coverage affected? ie, much, much, higher % for at&t alone. Is that the % of phones with the wrong software???
How could Apple know the % of affected handsets?? Is Infineon telling them? Is that how many came off the line with antennas that are too short? Is that the scope of THE WORLD WIDE 3G network coverage affected? ie, much, much, higher % for at&t alone. Is that the % of phones with the wrong software???
It certainly is partly the blame of AT&T and other providers around the world. Not everyone whether they be on AT&T or other providers are affected because it seems to vary by region and/or time of day.
I don't think anyone is denying that there is a bug in the hand off from 3G to 2G that affects some people in certain regions but the bandwidth and poor reception issues are most likely due to poor 3G tower placement and overselling the network.
I agree with you. the iphone is getting too much reports lately. There are alot of other products that rival the iphone nicely, once you get everything hooked up (Palm Centro, Sprint's new SamSung -which is starting to come out on other networks, etc).
I know the iphone is new and still in its infancey (as compared to say mac's). I know the iphone brought many new apple customers, change the way we look at smart phones, but come on. mac was their core business and where they stand to keep and make customers.
all the iphone news hurts Apple and their stock. I know people who laugh at apple just because of the iphone and mobile me issues. They don't want to hear how great the mac line ups are.
I was talking to a guy in Wal-mart who was looking at a new computer, because his current Vista computer was giving him problems.
Although, I should not be confused as MS marketing Vista Sp1 as Mohave in their commercials - so now people are looking to buy new machines (thinking they are getting a new OS) rather than just downloading sp1 (but that is another rant for another day). Anyway, I told the guy:1. If you do not want issues, and want ease of use - I would go with mac.
2. But, if you really want to stay with Windows. Stay away from Dell, Compaq was bought out by HP, so compaq is the "economy" and not so well supported machines. Same with these other models you are looking at, "e-machines became gateway, and gateway is now Acer". Funny Walmart still has all these sub-brands on thiers shelves and tells people they are actually different computer companies.
Anyway he said "yeah, I am looking at computer because of my vista issues, I only need to have a few photos, maybe a couple of songs, and a few games for when the 5 year old grand kids come over. Maybe do a little something with home videos of kids growing up." I really do not care about keybord, mouse or monitor- I could just use what I have. They have that flat plug (think they call it USB) rather than the round one
- Ok, you have to understand something - the guy was probably pushing 60, from the country, and really did not use computers much.. I told him to drive the hr and get himself a mini. He then asked "Apple, does it run the same as that iphone thing. I mean I do not want the same problems as I am having with Vista. I was told by someone else I should get Mohave". when I explained what Windows was trying to do with the Mohave, he just shook his head and said "thanks for the info." Then he started asking, "what do I need for ram (actually what is ram, is it the same as they list here as memory), what do you think of hard drive" I told him head to Durham, go to streets of southpoint and talk to an apple rep. they will go over everything with you, show you how to use it, and get you the exact machine for your needs in all about an hour. With the hour drive there, and hour in the store, and an hour's drive back - you will have the perfect machine for your needs; not just an off-the-shelf walmart special that will give you more problems or questions. I also told him buying a new non-apple computer, you would also have the following other issues:1. HP, Acer, E-machines, toshiba, and Gateway will not give you your OS disks - you must make your own and are allowed only to do it once, so if it screws up; you will have to pay for new disks.
2. Dell will give you a restore disk, but it may or maynot work.
I saw him a little later on leaving without a computer.
I am happy to spread the word about Apple's other products - but when people start saying no because of the iphone issues; then that starts an hours discusion on how the iphone is not a mac, and not a real computer. it is just a glorified smart phone and a mac computer does not have the same problems.
.. or deciding when to hand off between 3G and 2G. For example in my apartment I notice certain times of the day when the 3G signal will drop from 5 bars to half a bar, and then to "No Reception" .. if I manually turn off 3G then I get a full 4-5 bars. As for data reception .. sometimes I'll get long delays connecting (and sometimes timeouts) - if I try 2 or 3 more times, then eventually it gets through .. but being around the NYC area - I have to laugh every time I see the commercials with the GPS dot in Brooklyn claiming how fast it all is .. in the same spot on 3G I can see it take 2 - maybe 3 minutes to narrow down where I can, if it does at all - (the entire commercial would be over at that point)
The problem with 3G/UMTS has more to do with traffic and congestion. If the numbers of cell towers are limited the slots are typically fixed as opposed to 3G/CDMA which tends to degrade call quality and offer more slots under congestion situations. But regardless (as anyone who's ever tried to use a cell phone after a disaster can tell you) - if there's too many people on the network (oversubscribed) - then you're going to see these sorts of problems. The software problem to me seems to be more related to better prediction algorithms and understanding when to switch from 3G to 2G .. in other words - do you hang on with 3G and hope that more people drop off? and how long do you wait to see if the traffic is going to die down before you switch to something less congested?
I think you're probably right on this. However, a software fix to a hardware problem isn't impossible. I don't know much about the low-level iPhone hardware interfaces, but it's possible that whatever this hardware is doing wrong can be compensated for through a fix on the controller.
If it doesn't, I want a new one. Bottom line.