Iphone 3g not receiving SMS from other Carriers

Discussion in 'iPhone' started by billy3785, Sep 3, 2008.

  1. billy3785 macrumors regular

    billy3785

    Joined:
    Sep 3, 2008
    Location:
    NYC
    #1
    I bought my iphone on August 1. I was so excited to get it. I decided that I wanted a new number to match the area code of the new state I was living in.

    I sent out a text message to my friends telling them about my new number. About a week later I was noticing that I wasnt getting many text messages. I just assumed that some people hadnt updated their phones with my new number.

    Then another week went by and I was starting to get phone calls from my friends asking why I hadnt responded to their text messages. I was finally able to deduce through certain tests that I was not receiving ANY text messages from other carriers.

    I contacted AT&T and they told me to make sure my software was upto date, which it is. and to power cycle the phone at least every 12 hours for 4 days, which I did. It still hasnt corrected the problem. AT&T says that its not their fault, but rather the fault of ALL the other carriers. They dont really offer much assistance.

    Any advice??
     
  2. TEG macrumors 604

    TEG

    Joined:
    Jan 21, 2002
    Location:
    Langley, Washington
    #2
    Call at&t again, as it is definately their fault, since other people can you it just fine.

    TEG
     
  3. CheesePuff macrumors 6502

    Joined:
    Sep 3, 2008
    Location:
    Southwest Florida, USA
    #3
    I've been having the same problem for weeks now when I ported my number from Verizon. If you go on AT&T's web site there is a 20 page forum thread on this issue and it has yet to be resolved yet.
     
  4. Diode macrumors 68020

    Diode

    Joined:
    Apr 15, 2004
    Location:
    Washington DC
    #4
    Carriers contract inter-carrier text message routing througho a third party company and sometimes the company is not properly notified of a number change (Happens mainly with ports).

    As TEG stated call back and have them open a trouble ticket for you.
     
  5. billy3785 thread starter macrumors regular

    billy3785

    Joined:
    Sep 3, 2008
    Location:
    NYC
    #5
    they told me about this over the phone, and I've read this on AT&T's forum before, but the difference is, I am a NEW at&t customer... I will call them again though
     
  6. milani macrumors 68000

    milani

    Joined:
    Aug 8, 2008
  7. billy3785 thread starter macrumors regular

    billy3785

    Joined:
    Sep 3, 2008
    Location:
    NYC
    #7
    I was on the phone with a girl from AT&T for about 2 hours this afternoon. No help really in the end. I'm pretty stuck here
     

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