iPhone 3G network issues
I have spent 1 hour on the phone with ATT today, both customer service and tech support were really pleasant but were not able to solve the problem.
ATT confirmed that in my area there is coverage, or should be coverage.
They made me set to 2G and back to 3G... nothing.
They ended up the call by saying that there are many users that have experienced problems with iPhone and ATT 3G network. They said that is it a known issue that seem to be related to the iphone and that the Apple and ATT technicians are working on it but with no solution.
I have challenged the statement by asking if I were to have another ATT 3G Phone the 3G network would work, the answer from the technician was yes it would.
This week I am walking in an ATT store and ask them to make me compare and test an other 3G phone.
I will keep you all posted.
In the apple support forum discussion here a reply:
Or you can just do what I did and get your iPhone exchanged for one that is not defective.
Here's what I did and it worked:
http://discussions.apple.com/thread.jspa?threadID=1628071&tstart=90
Now I have a 3G iPhone that smoothly hands-off calls from 3G to GSM when the 3G signal gets weak, and it doesn't drop calls. After getting my iPhone exchanged, I am very convinced that there are simply some 3G iPhones that are defective. Go to the Apple store and give them a chance to help you. I'm glad I did because now my iPhone works great!