I have owned 4 blackberry devices. Starting with a text-based pager, then a pure PDA, then the 8800 and finally the 8310. I often hear folks state the mail on the BB is better. I always do a double-take when I hear that. Nothing in my opinion could be further from the truth.
The email I get is often someone replying to me with notes. They will often state, I have replied with comments in blue, or highlights, or have an image attached. The iPhone's email is as close to your desktop as can be. Your blackberry email is text, with all the highlights, notes, etc stripped away clean. So you counter that you use Empower. But as I used the add-ons, I know them as well. They are not nearly as good. When I am without my Mac or PC and I get an email, I rest assured I can read as it was intended to be read.
I also strongly advise that the BlackBerry does in no way handle attachments anywhere close to the quality of the iPhone. A PDF, even with 3rd party software doesn't compare at all to the quality of the same PDF attached on the iPhone. I would really like to show the quality of attachments on the iPhone compared to the BlackBerry with or without 3rd party support such as well RepliGo or any other 3rd party attachment viewer. Excel attachments on the iPhone are far far superior. PDFs are a world better.
Email is all about seeing what the sender is sending you. That's what is most important. How then can any BlackBerry user sit here and tell me the BlackBerry is better for email? It's simply not true.
Regarding the keyboard. It took me all of 4 or 5 minutes to get used to the iPhone keyboard. When you type on a BlackBerry keyboard, your thumbs, fingers, whatever you use will cover several keys at once. You have to either use your fingernail, or you are actually thinking about where to focus pressure. Because your finger feels several keys at once. But you focus and depress the one you want. In contrast with the iPhone, you just tap over the area you want and it's done. The physical keyboard act of finding the key, feeling several, and focusing the depression on the selected key becomes an subconscious and muscle memory act over time and you forget all the steps it actually takes to press a key. But the same is true for the iPhone. Once you are used to it, it too becomes a subconscious act. I was one of the people claiming a physical keyboard would always be best. I tried the iPhone several times. But I don't think I was ever serious enough about giving it a shot. Likely for the same reasons other BB users fail to give it a real shot. You see less email at a glance due to the preview of the iPhone, which is needed to make the messages large enough on screen to select the one you want. There are interface difference after all that also have to be considered. That all being said, once you do get used to it, you start to realize what the BlackBerry is actually missing in terms of email quality.
Think of the 3rd party apps and the BlackBerry's limited memory space for actual installed software. This is a major point. You have best 64 and 96 MBs of memory on the BlackBerry for applications. Upgrading the memory on a blackberry does nothing but increase storage for media. It doesn't help you at all in terms of adding add-on software. I have over 40 apps on my iPhone. And I would like to submit the following. Of all the BlackBerry owners I know, they have little actual business software. Most have spell checker, vcard handlers, JiveTalk for IM, and a few silly utilities for the phone itself, such as white list. Few people used something as nice as ToDoMatrix for world-class Getting Things Done. Some have a money manager, or a personal vault for passwords. But....
Look at the iPhone. OmniFocus is by far better than ToDoMatrix. It's $19.95 vs. $59 plus subscription prices for ToDoMatrix. IM on the iPhone is FREE. JiveTalk on the BlackBerry is $34. The one by Shape is $49. These apps are also tied to you BlackBerry hardware ID. Buy a new BlackBerry, and you need to buy most applications over again. Not true on the iPhone. You buy it once, you own it.
BlackBerry owners love to question the business side of the iPhone. We see Oracle, SAP, Act, and SalesForce software for the iPhone already. The quality of these apps is awesome. I in fact have a web app called MintFly which is a $35 a year subscription portal into SalesForce. It only works because of the rich capability of the iPhone.
I love poker. Texas Hold'em Poker on the iphone is a 128MB application. Why? Because it is a desktop quality application. You will not feel like you are playing a mobile version of Texas Holdem. That one app is larger than the entire memory pool for BlackBerry, and I mean ANY blackberry.
How many of you use VNC? At work, I have a Mac that does DVD pre-mastering. It writes DVD ANSI images to DLT tape. And I have a VNC client on it. Check out TelePort on the apps store for the iPhone. I can see the entire Mac monitor on my iPhone as a VNC client. I'm in a meeting and have no time to waste. I can watch the image writing on the Mac while I am in the meeting. I can see the progress, open a keyboard, tell the Mac to connect to a network drive, and move the image to the server. I can connect to a PC and tell the PC to run an Eclipse Image Analysis on the finished image. From my PHONE!!!
Splash Money, several types of eWallets are available, and so on. If you are a Mac user, 1PASSWORD is an iPhone app. It's the best. We have several small and personal database apps to choose from. Seriously, go to any reseller of BlackBerry software and try to find software that is better than that on the iPhone.
The BlackBerry has been around for a very long time. I understand there is a comfort level there. But the iPhone is so clearly the better device. And I didn't mention media capabilities. I focused entire on business. On the consumer side, I can't imagine a BlackBerry owner actually believing the BB bests the iPhone in any way, shape, or form.
In my humble opinion, buying a BlackBerry at this point is a serious mistake. It's so yesterday it may as well be called prehistoric.
Alex Alexzander