Iphone 3GS - Code 1002 (Stuck Restore)

Discussion in 'iPhone Tips, Help and Troubleshooting' started by mowbr4, Mar 4, 2011.

  1. mowbr4 macrumors member

    Joined:
    Jul 21, 2008
    #1
    Hello Everyone,

    This seems to be a known problem to some users.

    Suddenly, my phone magically told me to restore it out of no where. When I did go to restore it, it would not complete the restore and gave me a Code Error 1002. I have researched and found there is no real fix to this issue since it is a hardware issue. My questions are:

    1) I purchased my phone on March 15th, 2010...Will they replace it under warranty?

    2) Is there anyway for me to pay the "Extra" cost to get an Iphone 4 instead?

    I have an appointment at the Genius Bar tonight.

    Please let me know.

    Thanks!
     
  2. PsstGreek macrumors 68040

    PsstGreek

    Joined:
    Oct 21, 2010
    Location:
    Tampa Bay
    #2
    Your iPhone is still under warranty, so of course Apple will replace it.

    If you're not eligible for an upgrade for the $199/$299 price you can pay (I believe) $299/$399 for an early upgrade.
     
  3. blevins321 macrumors 68030

    Joined:
    Dec 24, 2010
    Location:
    Winnipeg, MB
    #3
    Was at the Genius Bar the other day for a power-surged ATV2 swap (free under warranty :D). Next to me at the bar was a kind woman who's 3GS had died with the 1004 error. She was offered a free swap (manufacturer, not Applecare) and she asked about paying for an upgrade.

    The 'set' price for a warranty swap is $199. You'll actually get an invoice ($0 owed) when you swap saying that the warranty paid for it. She was offered a free upgrade to the 16GB iP4 (had the 16GB 3GS) or could pay the regular price difference for a larger one. I don't know if her case was special somehow or not.
     
  4. mowbr4 thread starter macrumors member

    Joined:
    Jul 21, 2008
    #4
    Thanks for the responses. I am hoping that they will allow me to do a "Warranty Swap" and purchase the IP4. I currently have a 32GB 3GS and if I could only pay $199, i would do it.

    Any other responses are welcome.

    Thanks guys!
     
  5. Knackersjewels macrumors newbie

    Joined:
    May 5, 2011
    #5
    there is actually a way to fix it, but its probably too late by now...
     
  6. arendale1, Jun 25, 2011
    Last edited: Jun 25, 2011

    arendale1 macrumors newbie

    Joined:
    Jun 24, 2011
    #6
    Not too late, then how?

    I'm having the exact same issue and not ready to get rid of this phone. If there is a way, and it's not too late for me, how do you do it? Please help :)
    The fixes I see are for jailbroken phones...mine is not...am I going to be forced to jailbreak to have this phone work?
     

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