New to the forum here and I have a serious issue. I've been handed an iPhone 3gs and asked if there is anything that I can do to fix it so they don't have to deal with the replacement. This is whats up:
The phone powers up and stays on the apple logo screen.
That said, it is "restorable" but goes nowhere. I put it into restore mode and restore it - successfully, kinda. I put it in DFU mode and restore it - successfully, kinda. When I "complete" the restore the phone shows up in iTunes but while I can click the various tabs and upload settings, I still have an apple logo on the screen.
I suspected that the user attempted to jailbreak the device and failed along the way. I've searched the forums, I've searched the crap out of google, I've even watched kids try to tell me how to get the fix on youtube. That said, I haven't run across someone that has the exact same issue.
I understand how to get the restore process done, and as far as itunes is concerned, it works fine. Still, I'm left with a phone that shows functional in itunes yet does nothing other than sit at the apple screen. Again, I've searched here, I've searched google, everywhere. I've updated iTunes, restarted the computer, re-downloaded the latest update and its always the same results.
Just to be clear, I can get it to the itunes+cable restore screen (what is that, home plus usb connect or something like that?). Whatever, I've tried to restore to an older version of iOS and I've done roughly 10 restores tonight alone. All of them went through with no issues and all ended the same way. A phone that shows an apple logo on the lcd screen, but shows up as if its working in itunes.
The best results, if you want to call them that, I have achieved is getting it to a restart loop with the spinwheel thing. Still goes back to apple logo and it will hold this loop till it dies.
Any help, guidance, whatever would be most appreciated.
The phone powers up and stays on the apple logo screen.
That said, it is "restorable" but goes nowhere. I put it into restore mode and restore it - successfully, kinda. I put it in DFU mode and restore it - successfully, kinda. When I "complete" the restore the phone shows up in iTunes but while I can click the various tabs and upload settings, I still have an apple logo on the screen.
I suspected that the user attempted to jailbreak the device and failed along the way. I've searched the forums, I've searched the crap out of google, I've even watched kids try to tell me how to get the fix on youtube. That said, I haven't run across someone that has the exact same issue.
I understand how to get the restore process done, and as far as itunes is concerned, it works fine. Still, I'm left with a phone that shows functional in itunes yet does nothing other than sit at the apple screen. Again, I've searched here, I've searched google, everywhere. I've updated iTunes, restarted the computer, re-downloaded the latest update and its always the same results.
Just to be clear, I can get it to the itunes+cable restore screen (what is that, home plus usb connect or something like that?). Whatever, I've tried to restore to an older version of iOS and I've done roughly 10 restores tonight alone. All of them went through with no issues and all ended the same way. A phone that shows an apple logo on the lcd screen, but shows up as if its working in itunes.
The best results, if you want to call them that, I have achieved is getting it to a restart loop with the spinwheel thing. Still goes back to apple logo and it will hold this loop till it dies.
Any help, guidance, whatever would be most appreciated.