I just got a new phone from apple because the buttons to my previous one had stopped working. I backed up my old phone before I made the switch. Now that I tried syncing my new one to restore all of my info, I can't. I plug the phone into my laptop and it does not show up in iTunes. The USB cable works because my comp detects the device when it is plugged in. I've upgraded to the latest version of iTunes and still it does not work. Can anyone help me? I really need to recover all of my previous phones info! Thanks!