iPhone 3gs Part Number

Discussion in 'iPhone Tips, Help and Troubleshooting' started by daviszo, Jun 25, 2009.

  1. daviszo macrumors newbie

    Joined:
    Jun 15, 2009
    Location:
    Buffalo, NY
    #1
    I am having trouble with apple.

    I called to get a new iPhone 3g under the warranty exchange.

    I have had several issues with the battery and now the one they sent me looks like it has been run over by a truck.

    Long story short - They promised me a new iPhone 3gs but they dont have any part numbers?

    Can anyone explain this to me and why a week after launch apple customer care would not have part numbers? Also maybe give me part numbers so I can tell them and they have them :D

    Thanks soo much!!
     
  2. AiralynRose macrumors 6502a

    Joined:
    Jun 3, 2008
    Location:
    Pittsburgh, PA
    #2
    Did you call AppleCare specifically? They've never even asked me for part numbers. They just asked for my serial number and then knew exactly what I had.

    Why not go to the Apple Store and get your replacement right there?
     
  3. daviszo thread starter macrumors newbie

    Joined:
    Jun 15, 2009
    Location:
    Buffalo, NY
    #3
    Yes I did call apple care. Apple care told me I cant go in if I want the 3gs.

    Plus its over 2 hours to the closest apple store :(
     

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