iPhone 3GS randomly loses WiFi, hardware issue?

Mac-Bimmer

macrumors member
Original poster
Jul 9, 2010
30
0
My iPhone 3GS loses WiFi randomly while I'm using it. I always have a strong WiFi signal anywhere in my home. I've tried resetting my iPhone in all ways possible as well as my router/modem.
Is this a hardware issue? Should I go and get it replaced at the Apple store?

P.S. I have a refurbished iPhone btw
 

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Snowman3459

macrumors 6502a
Jun 15, 2010
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I think it's something with the iPhone. My iPhone 4 does the same thing. It will go out probably every 2-3 days. Yet my laptop always keeps a constant connection.
 

Mac-Bimmer

macrumors member
Original poster
Jul 9, 2010
30
0
Have you tested another device to be sure its not your router?
My family has 3 more iPhones and none of them do this. Is this problem then hardware related? Will the Geniuses give me a hard time if I go and show them all of the pictures because I have many more depicting the problem with the WiFi going on and off?
Oh and also this is a refurb unit that I have, does that make a difference?
 

Centient

macrumors 6502
Oct 20, 2009
461
0
My family has 3 more iPhones and none of them do this. Is this problem then hardware related? Will the Geniuses give me a hard time if I go and show them all of the pictures because I have many more depicting the problem with the WiFi going on and off?
Oh and also this is a refurb unit that I have, does that make a difference?
Reset the phone, the router, none of the other phones have the issue. I say it's time to bring it to the store for a look.

I've only ever had good experiences with the Genius folks. Can't imagine they'll give you a hard time for the pics, and more likely they'll appreciate your attempts to make things clear for them.

Edit: Have you tried any other WiFi connections? Like pop into a friends or Starbucks connection to see if you can produce the same results?
 

Mac-Bimmer

macrumors member
Original poster
Jul 9, 2010
30
0
Reset the phone, the router, none of the other phones have the issue. I say it's time to bring it to the store for a look.

I've only ever had good experiences with the Genius folks. Can't imagine they'll give you a hard time for the pics, and more likely they'll appreciate your attempts to make things clear for them.

Edit: Have you tried any other WiFi connections? Like pop into a friends or Starbucks connection to see if you can produce the same results?
I'll go to my public library and see what's up. But otherwise, do you or anybody knows if this is a hardware issue?
 

Mac-Bimmer

macrumors member
Original poster
Jul 9, 2010
30
0
No luck, same situation at the library. If I show the Genius the pics I took of the iPhone randomly losing WiFi, will I get a replacement?
 

Centient

macrumors 6502
Oct 20, 2009
461
0
No luck, same situation at the library. If I show the Genius the pics I took of the iPhone randomly losing WiFi, will I get a replacement?
Well at least now you know that your network really isn't to blame.

As far as getting a replacement, you'll have to make an appointment, bring the phone in, and report back here to let us know.
 

SimpleServe

macrumors newbie
Aug 11, 2010
6
0
Hardware problem

No luck, same situation at the library. If I show the Genius the pics I took of the iPhone randomly losing WiFi, will I get a replacement?
If you are in warranty the will give you a replacement. If not, they'll try to sell you a new phone.
 

Mac-Bimmer

macrumors member
Original poster
Jul 9, 2010
30
0
Well I'm very delighted to say that all went well with the Genius. I showed him the pics I took of the phone losing WiFi, and I got a replacement :)

Apple customer care is one in a million, they really do care about their customers :apple:

P.S.
if anyone has an iPhone who has the same problem as mine, I suggest you get it replaced before your warranty expires.