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iPhone 3GS UK Discussion thread
- Thread starter 03sho
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Buying online is best then.
Make a difference if i buy online from apple or 02?
Student discount for handset from apple store?
BBCuk
macrumors newbie
god i love u! I had a retarded moment there, i think i was looking at the iphone 3g tarriffs! must be the vodka and prozac combo😛 lol thanks x
daneoni
macrumors G5
Anybody else experienced this?
Visited local CPW store yesterday morning.
Paid off the balance of my existing 3g contract with o2 whilst in store. I am told by the guy on the phone that the store will need to wait 10 mins the the "system" to be updated so that the nice cpw man can process my upgrade.
My new 32gb 3gs is sat on the counter in front of me.
10 mins go by, nothing, computer says no!
An hour goes by, nothing.
Left the store and called back at 4.30pm. Still nothing.
Guy in cpw very helpful, keeps ringing o2 only to be told to wait a few more minutes.
In the end I rand an o2 store to see if this was a widespread issue, they said it could take 48hrs!! for the system to be updated.
So I am still waiting to get my hands on it, having paid the £225 cessation fee.
Don't they plan for excessive load on their iT systems? Its not like its not predictable is it!!
Visited local CPW store yesterday morning.
Paid off the balance of my existing 3g contract with o2 whilst in store. I am told by the guy on the phone that the store will need to wait 10 mins the the "system" to be updated so that the nice cpw man can process my upgrade.
My new 32gb 3gs is sat on the counter in front of me.
10 mins go by, nothing, computer says no!
An hour goes by, nothing.
Left the store and called back at 4.30pm. Still nothing.
Guy in cpw very helpful, keeps ringing o2 only to be told to wait a few more minutes.
In the end I rand an o2 store to see if this was a widespread issue, they said it could take 48hrs!! for the system to be updated.
So I am still waiting to get my hands on it, having paid the £225 cessation fee.
Don't they plan for excessive load on their iT systems? Its not like its not predictable is it!!
There is obviously inconsistency of shop policy over this payg activate sim and pay £10.
I had to pay £10 but was not made to activate sim (payg phone to upgrade my contract phone) at o2 shop.
If you are planning to buy payg then I would strongly recommend that you try to avoid paying the top up as many people are getting away without paying
steve-p
macrumors 68000
Yesterday when I bought a PAYG phone in a local O2 store the guy said I would have to pay £10 and I pointed out that was pointless since I was on a monthly contract and was not going to use the PAYG SIM, so why would I top it up. He went off and spoke to the manager who told him that existing contract customers don't have to pay. While he was waiting for a till to become available, he went round to some of the other staff and told them about it, as they didn't realise this either. This was at 11:30 am, so they had presumably been wrongly charging people up to that point.
I think it's a case of insufficient training for the launch day, when they have got all their staff in at once. Also that perhaps they weren't expecting a lot of contract customers to be doing this. Perhaps they should have because it does make some financial sense over the long term. I can sell my 3G now, will be out of contract in February and so when next summer's iPhone comes out, will be able to sell this 3GS, and get another subsidised brand new model on contract. When you take into account selling both phones, it will almost cover the cost of buying the PAYG phone now.
If you are a contract customer and you buy a PAYG phone from an O2 store then you should get the SIM with it, but not have to use it, pay £10, or activate it in store. I walked out with the phone and SIM still sealed, and just swapped the SIMs over when I got home. That's how it's supposed to work, I believe.
bwfc0907
macrumors 6502
Can you guys give me some help. I have a 3G iphone and pay £35 a month. I bought in Oct 08. If I sell that phone on ebay (it isn't unlocked), can I buy a pay as you go iphone and just put my contract sim card in it? Is there any difference between pay as you go iphones and contract?
Yes you can. There's no difference at all. Intact that's what I did and I'm typing this on the new 3GS!!
bwfc0907
macrumors 6502
rushmere
macrumors 6502
You can switch your SIM cards and continue with your existing contract. It's exactly the same, and there is no physical difference between the contract and Pay and Go phones (apart from a couple of changeable software settings to allow internet to work on Pay and Go).
If you switch to Pay and Go after your contract has run out, there are a few services that are different:
1) You won't get visual voicemail (but ordinary voicemail works).
2) You can't tether.
3) You can't do call merging.
4) internet and wi-fi access is free for the first 12 months, after which it costs £10 per month.
5) You won't have the International Traveller Service (unless you pay extra for it), so international calls will be more expensive.
6) You won't belong to the O2 Priority List (but I'm not sure what you really lose with this).
It's up to you to decide whether any of these features are important to you.
Alternatively, the Simplicity contracts seem better value when your original iPhone contract has run out.
What a difference today at Apple Glasgow (O2 contracts PAY ATTENTION)
If you read my woes yesterday they continued. To summarise: my iPhone was a lemon, and was a lemon in the shop and should have been exchanged immediately imho but I gave it 24hrs. (No 3G at home while in HSDPA area, recognised by my previous phone; 1 bar wifi... when sitting on my router; cutting out signal entirely.) Nope still a lemon.
BUT also I had no data plan or MMS. I called O2 who said, as a loyal O2 customer I will not get it immediately as it would take time to transfter me to in iPhone package. This wasn't the right answer to give me! Fuming.
Took the phone to Apple Glasgow and got a senior guy there. He was amazing, a lesson to other staff there. Took one look at it, heard what I had to say and agreed with me it was a dud and didn't understand why I was allowed to walk out with it. Apologised.
We replaced it and I told him about what O2 had said. Again, he agreed with me that it was nonsense and he called up their business team (they have more gravitas than Customer Support). It turned out that although I had a signed contract infront of me, it didn't go through the O2 system and that O2 were spinning me a yarn about just to wait. So we went through it all and in 2 mins we activated the phone, Cellular data and MMS. Brilliant service.
Basically everyone should note: if you are an O2 customer and you change to an iPhone, you should be activated immediately for ALL services and not just calls. If you only get calls, your contract hasn't gone through. Also don't bother with O2 Customer Services.
I hope this is helpful for others, as I'm sure I wasn't the only person upgrading on O2 from a non-iPhone on here yesterday.
Also it pays to be persistent and ask for a senior sales guy at Apple Stores, the difference was night and day.
If you read my woes yesterday they continued. To summarise: my iPhone was a lemon, and was a lemon in the shop and should have been exchanged immediately imho but I gave it 24hrs. (No 3G at home while in HSDPA area, recognised by my previous phone; 1 bar wifi... when sitting on my router; cutting out signal entirely.) Nope still a lemon.
BUT also I had no data plan or MMS. I called O2 who said, as a loyal O2 customer I will not get it immediately as it would take time to transfter me to in iPhone package. This wasn't the right answer to give me! Fuming.
Took the phone to Apple Glasgow and got a senior guy there. He was amazing, a lesson to other staff there. Took one look at it, heard what I had to say and agreed with me it was a dud and didn't understand why I was allowed to walk out with it. Apologised.
We replaced it and I told him about what O2 had said. Again, he agreed with me that it was nonsense and he called up their business team (they have more gravitas than Customer Support). It turned out that although I had a signed contract infront of me, it didn't go through the O2 system and that O2 were spinning me a yarn about just to wait. So we went through it all and in 2 mins we activated the phone, Cellular data and MMS. Brilliant service.
Basically everyone should note: if you are an O2 customer and you change to an iPhone, you should be activated immediately for ALL services and not just calls. If you only get calls, your contract hasn't gone through. Also don't bother with O2 Customer Services.
I hope this is helpful for others, as I'm sure I wasn't the only person upgrading on O2 from a non-iPhone on here yesterday.
Also it pays to be persistent and ask for a senior sales guy at Apple Stores, the difference was night and day.
sallythemac
macrumors 6502
I think your getting it confused with the 16GB 3G, not 3G S. CPW still have some stock of the old 16GB that is being discontinued. They are flogging them for same price as 8GB 3G. Good deal i say!
Does anyone know the score with MMS on O2 pay-as-you-go?
On their website it says that one MMS costs 3 texts from your text allowance (for PAYG).
But I got 500 free texts for topping up but instead get charged 25p everytime I send an MMS instead of it being deducted from my allowance. Should I be contacting O2?
On their website it says that one MMS costs 3 texts from your text allowance (for PAYG).
But I got 500 free texts for topping up but instead get charged 25p everytime I send an MMS instead of it being deducted from my allowance. Should I be contacting O2?
I have merely read the link you have posted and it doesn't say what you have posted.
It says that picture messages cost 25p (which is what you have been charged). It then goes on to talk about Messaging Bolt Ons and IN RELATION TO THOSE it mentions that picture messages are equivalent to three texts. Whereas you are talking about the 500 free texts you got for topping up.
this is the reason i dont want pay go.......its too complicated and no body understands it.
well my experience with o2 was mixed. I was all set to upgrade until I called o2 to pay my bill on Wednesday. I needed to clear my 3G contract first. Three times I called o2 and was told different things each time, you need to pay £220 but you can't do that, first you need to cancel your account and request a PAC code. Second was the same as this but I would be charged £300 and the third option was nothing could be done until I had the new phone. The sheer inacurracies convinced me not to get one.
However...when the phone was released I had heard people were upgrading no problem in store. I went to the store at 5pm, and was out in 30 mins with my 3Gs. The salesman simply phoned o2, paid £200 to get out my 3G contract and then start a new contract and upgrade me. No problems at all. I am really happy with my 3Gs but o2's service prior to Friday was shameful and nearly cost them a sale.
However...when the phone was released I had heard people were upgrading no problem in store. I went to the store at 5pm, and was out in 30 mins with my 3Gs. The salesman simply phoned o2, paid £200 to get out my 3G contract and then start a new contract and upgrade me. No problems at all. I am really happy with my 3Gs but o2's service prior to Friday was shameful and nearly cost them a sale.
CD3660
macrumors 603
You'll love it. I've had mine since Friday night and it's brilliant, so much faster than the 3G! 😀
I'm following the tracking on UPS.com.
I'm a bit concered that it's had a "DEPARTURE SCAN", on saturday morning, and then nothing else :|
Bit concerned it's sitting in a van somewhere 🙁
I'm a bit concered that it's had a "DEPARTURE SCAN", on saturday morning, and then nothing else :|
Bit concerned it's sitting in a van somewhere 🙁