On the 15th June I attempted to place an order for the iphone 4. Due to the demand, the website crashed after i entered my card details. I waited for about 1 hour in the hope that maybe the order went through despite the problem. I called Apple up who confirmed that no order had been received. I then placed the order again and this time I was successful. Once again, i called Apple who confirmed they only had this 1 order in my name on the system.
However, today I checked my bank account and noticed that Apple had deducted £624 from my account twice. I called my bank who confirmed that they have taken this money 2 times.
I called Apple again who said that only 1 order could be found and had no idea where the other payment came from. I explained the problem I had with the website while attempting to make the first order and the lady on the phone then said that she would speak to the billing/payment department to track down the original payment and have it refunded to me but when i called back later, the other guy said there are no notes about that on my account.
Basically, it looks like when the website crashed, it didn't generate an order but it did debit my bank account.
I've called Apple 3 times now and spoken to somebody from Ireland, the Netherlands and the US. All 3 told me different things. It's doing my head in.
However, today I checked my bank account and noticed that Apple had deducted £624 from my account twice. I called my bank who confirmed that they have taken this money 2 times.
I called Apple again who said that only 1 order could be found and had no idea where the other payment came from. I explained the problem I had with the website while attempting to make the first order and the lady on the phone then said that she would speak to the billing/payment department to track down the original payment and have it refunded to me but when i called back later, the other guy said there are no notes about that on my account.
Basically, it looks like when the website crashed, it didn't generate an order but it did debit my bank account.
I've called Apple 3 times now and spoken to somebody from Ireland, the Netherlands and the US. All 3 told me different things. It's doing my head in.
)
